| reply to jlivingood
Re: [Speed] My French Car Forum is Being Throttled - But Why? said by jlivingood:I noticed an email from their NOC last night so maybe that was due to your contact. We're investigating (and have been since this thread began).
jlivingood - This is the end of the 6th day with no improvement - is there a possible solution in the works or should I begin to move all of my websites to another server that is not affected by the comcast problem?
Thanks, Megan |
|
 NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro
 ·Comcast Business..
 ·Vonage
 ·Cingular Wireless
·Comcast
| said by Imagnu :said by jlivingood:I noticed an email from their NOC last night so maybe that was due to your contact. We're investigating (and have been since this thread began).
jlivingood - This is the end of the 6th day with no improvement - is there a possible solution in the works or should I begin to move all of my websites to another server that is not affected by the comcast problem? Thanks, Megan FWIW, even if the problem(s) you are experiencing are a "Comcast problem" (and I have seen no compelling evidence that either your problem or the OP's problem are a "Comcast problem"), the fact that you have hijacked this thread may very well have lessened your chances of getting a resolution. It is possible that jlivingood  (who started out trying to help the OP), may not have even noticed that you are not just the OP (who started out as an anonymous poster) using a different anonymous name (that does happen in these forums). Sometimes when a different anonymous user hijacks a thread, those trying to help don't always notice that there are actually two separate subthreads being discussed (and the solution to both problems may or may not be the same).
Hint: If you want help, and don't want to create confusion, start your own thread to minimize the confusion factor.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander. |
|
|
|
| said by NetFixer:... the fact that you have hijacked this thread may very well have lessened your chances of getting a resolution
I am so sorry I have been so frustrated by the problem and was so excited to find someone else (checkerboard) who was experiencing exactly the same problem I was - I honestly wasn't wasn't trying to hijack anything - I truly thought it was the same problem and it would help. My deepest appologies to everyone for any intrusion. I have decided that my best solution will be to move my websites to a different server. Please do not stop trying to find a solution for Checkerboard because of me - he can't move the french car forum - and I am sure there are other people out there who don't know why the sites they view suddenly got slow. Thanks and again I am sorry - Megan |
|
NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro Reviews:
·Comcast Business..
·Vonage
·Cingular Wireless
·Comcast
1 edit | said by Imagnu :said by NetFixer:... the fact that you have hijacked this thread may very well have lessened your chances of getting a resolution
I am so sorry I have been so frustrated by the problem and was so excited to find someone else (checkerboard) who was experiencing exactly the same problem I was - I honestly wasn't wasn't trying to hijack anything - I truly thought it was the same problem and it would help. My deepest appologies to everyone for any intrusion. I have decided that my best solution will be to move my websites to a different server. Please do not stop trying to find a solution for Checkerboard because of me - he can't move the french car forum - and I am sure there are other people out there who don't know why the sites they view suddenly got slow. Thanks and again I am sorry - Megan There is nothing to apologize for; my suggestion that you need your own thread was for your benefit; it was not a rebuke.
I was just trying to explain that just because you seem to have a similar symptom to the OP does not mean that you have "exactly the same problem", and therefore, a fix for one poster's problem may not be a fix for all posters with similar symptoms.
It is just always a good idea to start your own thread when requesting help. This is especially so when you and the OP post anonymously, since it is not that unusual for anonymous posters to change their "identity" during the life of a thread, and someone trying to help may just assume that similar (but different) symptoms are being reported by the same poster.
FWIW, the reason that I keep emphasizing that you and the OP may not have the "exactly the same problem", is illustrated in the traceroute results shown below:
C:\>tracert autodejavel.fr
Tracing route to autodejavel.fr [82.165.110.194]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms ap2.dcs-net [192.168.9.1]
2 37 ms 28 ms 29 ms 67.177.172.1
3 10 ms 10 ms 9 ms xe-4-0-0-0-sur01.murfreesboro.tn.nash.comcast.net [68.85.50.125]
4 11 ms 9 ms 9 ms xe-3-1-2-0-ar03.nashville.tn.nash.comcast.net [68.85.174.17]
5 12 ms 52 ms 10 ms ae-3-0-ar01.goodslettvll.tn.nash.comcast.net [68.86.148.69]
6 38 ms 21 ms 22 ms 68.86.90.181
7 20 ms 18 ms 19 ms 64.209.107.53
8 * 144 ms 135 ms 204.245.39.158
9 163 ms 165 ms 164 ms te-3-3.bb-d.bs.kae.de.oneandone.net [212.227.120.9]
10 249 ms * 141 ms ae-2.gw-dista-a.bap.rhr.de.oneandone.net [212.227.122.11]
11 192 ms * 171 ms vl-1991.gw-ps5.bap.rhr.de.oneandone.net [217.160.127.70]
12 151 ms 147 ms 148 ms kundenserver.de [82.165.110.194]
Trace complete.
C:\>tracert fasthosts.co.uk
Tracing route to fasthosts.co.uk [213.171.195.48]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms ap2.dcs-net [192.168.9.1]
2 39 ms 45 ms 32 ms 67.177.172.1
3 56 ms 10 ms 9 ms xe-4-0-0-0-sur01.murfreesboro.tn.nash.comcast.net [68.85.50.125]
4 61 ms 11 ms 9 ms xe-11-3-0-0-sur02.murfreesboro.tn.nash.comcast.net [68.85.174.22]
5 23 ms 20 ms 10 ms xe-5-1-3-0-ar01.goodslettvll.tn.nash.comcast.net [68.86.176.105]
6 54 ms 19 ms 20 ms 68.86.90.89
7 21 ms 19 ms 18 ms 64.209.107.53
8 142 ms 143 ms 145 ms 204.245.39.158
9 150 ms 147 ms 148 ms te-2-1.bb-d.ba.slo.gb.oneandone.net [212.227.120.21]
10 204 ms * 154 ms te2-8-11.prt0.fhdis.fasthosts.net.uk [88.208.255.189]
11 201 ms 156 ms 204 ms 88.208.255.5
12 * * 159 ms server213-171-195-48.livedns.org.uk [213.171.195.48]
Trace complete.
C:\>tracert 5.tophatz.com
Tracing route to 5.tophatz.com [88.208.252.204]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms ap2.dcs-net [192.168.9.1]
2 20 ms 29 ms 9 ms 67.177.172.1
3 21 ms 9 ms 10 ms xe-4-0-0-0-sur01.murfreesboro.tn.nash.comcast.net [68.85.50.125]
4 10 ms 9 ms 9 ms xe-11-3-0-0-sur02.murfreesboro.tn.nash.comcast.net [68.85.174.22]
5 10 ms 10 ms 11 ms xe-2-1-1-0-ar01.goodslettvll.tn.nash.comcast.net [68.86.176.53]
6 23 ms 20 ms 21 ms 68.86.90.89
7 19 ms 18 ms 19 ms 64.209.97.13
8 175 ms 211 ms * 204.245.39.158
9 148 ms * 200 ms te-2-1.bb-d.ba.slo.gb.oneandone.net [212.227.120.21]
10 158 ms 158 ms * te2-8-11.prt0.fhdis.fasthosts.net.uk [88.208.255.189]
11 154 ms 158 ms 161 ms 88.208.255.5
12 * 157 ms 158 ms 88.208.252.204
Trace complete.
In the above traceroutes to the OP's problematic site, and to your problematic sites, I do not see any hops using your favorite culprit (tinet.net). I do see a common transatlantic hop using Level 3 (64.209.97.13 or 64.209.107.53 and 204.245.39.158), and all of the sites go through oneandone.net routers from my Comcast connection, but traceroutes from other locations will be different.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander. |
|
| Hi Folks, and thanks very much for all the input... I've learned quite a few things from all of your posts! Although my original post was "anonymous," I promptly enrolled afterwards, and wanted to originally, but honestly couldn't quickly find out how to register.
This really is a dilemma for any Comcast subscriber who has trouble accessing certain European web sites. And also a catch-22 for us; unless Comcast decides to apply its know-how and leverage, we affected subscribers are but lone voices in the wilderness.
So when Imagnu entreats "J Livingood" from Comcast (as I have) to please see if it can be rectifed, I see it as both understandable and proper. Right now it's Sunday afternoon and I'd love to interact on the forum at autodejavel.fr; I have some photos from a car show to upload, but the site is again intermittently slow, up, and down.
So again, please - Comcast please fix this! Thanks again, Peter a/k/a Checkerboard |
|
 NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:9
 ·SONIC.NET
·Pacific Bell - SBC
| reply to NetFixer
said by NetFixer:... but traceroutes from other locations will be different.
Indeed. From Sonic.net, LLC in San José, California:
Tracing route to autodejavel.fr [82.165.110.194]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.42.1
2 25 ms 26 ms 28 ms 173-228-7-1.dsl.static.sonic.net [173.228.7.1]
3 24 ms 24 ms 23 ms gig1-4.cr1.lsatca11.sonic.net [70.36.243.13]
4 24 ms 24 ms 24 ms 0.xe-7-1-0.gw.pao1.sonic.net [69.12.211.5]
5 24 ms 25 ms 24 ms 0.xe-6-1-0.gw2.200p-sf.sonic.net [64.142.0.109]
6 25 ms 25 ms 25 ms as0.gw.200p-sf.sonic.net [208.106.96.249]
7 25 ms 63 ms 26 ms xe-10-1-0.bar2.SanFrancisco1.Level3.net [4.53.134.9]
8 27 ms 26 ms 25 ms ae-6-6.ebr2.SanJose1.Level3.net [4.69.140.154]
9 26 ms 26 ms 38 ms ae-72-72.csw2.SanJose1.Level3.net [4.69.153.22]
10 26 ms 25 ms 28 ms ae-71-71.ebr1.SanJose1.Level3.net [4.69.153.5]
11 95 ms 94 ms 94 ms ae-2-2.ebr2.NewYork1.Level3.net [4.69.135.186]
12 93 ms 93 ms 95 ms ae-6-6.ebr2.NewYork2.Level3.net [4.69.141.22]
13 93 ms 93 ms 93 ms ae-1-100.ebr1.NewYork2.Level3.net [4.69.135.253]
14 101 ms 99 ms 99 ms ae-3-3.ebr2.Washington1.Level3.net [4.69.132.89]
15 178 ms 179 ms 179 ms ae-42-42.ebr2.Paris1.Level3.net [4.69.137.53]
16 187 ms 178 ms 178 ms ae-57-222.csw2.Paris1.Level3.net [4.69.161.58]
17 177 ms 176 ms 177 ms ae-2-52.edge5.Paris1.Level3.net [4.69.139.235]
18 182 ms 182 ms 183 ms 11-INTERNET.edge5.Paris1.Level3.net [212.73.200.54]
19 189 ms 190 ms 189 ms te-2-4.bb-d.bap.rhr.de.oneandone.net [212.227.120.42]
20 188 ms 188 ms 187 ms ae-1.gw-dista-a.bap.rhr.de.oneandone.net [212.227.121.171]
21 188 ms 188 ms 188 ms vl-1991.gw-ps5.bap.rhr.de.oneandone.net [217.160.127.70]
22 188 ms 188 ms 187 ms kundenserver.de [82.165.110.194]
Trace complete.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
|
NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro Reviews:
·Comcast Business..
·Vonage
·Cingular Wireless
·Comcast
| reply to Checkerboard
said by Checkerboard:So when Imagnu entreats "J Livingood" from Comcast (as I have) to please see if it can be rectifed, I see it as both understandable and proper. Right now it's Sunday afternoon and I'd love to interact on the forum at autodejavel.fr; I have some photos from a car show to upload, but the site is again intermittently slow, up, and down.
So again, please - Comcast please fix this! Thanks again, Peter a/k/a Checkerboard
OTOH, trying to steer jlivingood toward an interface problem with tinet.net may possibly delay a resolution, since the tinet.net interface is not used by all Comcast connections to either your hosting service in Germany, or Imaginu's hosting service in the UK.
Since this thread started, I have accessed both your problematic site, and Imaginu's problematic site, and (as you have pointed out) sometimes an http connection works reasonably well, and sometimes an http session hangs busy for a very long time. But even when the http connection is hung, the traceroute transit times to both sites (from my location) are essentially unchanged.
After trying the same thing from both an AT&T and an Earthlink connection, my experience is that the extreme delays/hangs do appear to be Comcast connection specific. But with the raw transit times being unchanged during "good" and "bad" connection attempts, a resolution is probably not going to be easy or fast.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander. |
|
| reply to NormanS
I've seen oneandone use TINET, GLBX and Level 3 networks in this thread from traceroute examples through different providers. The common problem areas is GLBX and it appears to be congestion/loss on GLBX overseas links. Oneandone can correct this through BGP techniques or by not using GLBX.
While NetFixer has stated "extreme delays/hangs do appear to be Comcast connection specific", this problem would be noticed on any ISP that Oneandone is reaching via GLBX.
Here is a graphic for oneandone's transit connectivity
»bgp.he.net/AS8560#_graph4 |
|
sk1939Premium
join:2010-10-23
Washington, DC
kudos:9 Reviews:
·T-Mobile US
| said by devnuller:The common problem areas is GLBX and it appears to be congestion/loss on GLBX overseas links. Oneandone can correct this through BGP techniques or by not using GLBX.
9 28 ms 28 ms 28 ms ge4-1-1g.ar2.dca3.gblx.net [64.215.195.177]
10 155 ms 150 ms 157 ms 204.245.39.158 --Level 3 Communications, Inc.
11 117 ms 117 ms 117 ms te-3-3.bb-d.bs.kae.de.oneandone.net [212.227.120]
Yes, but that doesn't seem very likely, and it could just be high latency links, since we don't know the method of connection (not satellite I hope). |
|
 EGThe wings of lovePremium
join:2006-11-18
Union, NJ
kudos:9
1 edit | The response time numbers look like what is to be expected for a trans-Atlantic connection. And I'm not certain but if they use MPLS then we are actually looking at the other end of the interface at this interconnect point. |
|
| reply to sk1939
said by sk1939:9 28 ms 28 ms 28 ms ge4-1-1g.ar2.dca3.gblx.net [64.215.195.177]
10 155 ms 150 ms 157 ms 204.245.39.158 --Level 3 Communications, Inc.
11 117 ms 117 ms 117 ms te-3-3.bb-d.bs.kae.de.oneandone.net [212.227.120]
Just to clarify, 204.245.39.158 is part of the Global Crossing (GLBX) network. Level 3 did acquire GLBX and apparently has been changing the whois IP databases; however, the router, links, etc are still part of AS3529(GLBX) and not AS3356(Level 3). |
|
