Thanks Xpert. I've looked on the list & no, the 5101 is not on the list. Here is what is confusing to me. According to the letter from BHN, I can continue with the furnished modem, the 5101, for an additional $3.50/ month or I can purchase my own. My question is: Why is it OK for BHN to continue "renting" me the 5101 @ $3.50/month, which is not on the list, but I shouldn't go out & buy my own 5101 because it's not on the list? Not trying to be problematic, it just doesn't seem right unless I'm missing something. Thanks in advance for your help & input.

What would be wrong with purchasing the Motorola 5101, the current modem supplied by BHN, if the service is fine for our needs?

Thanks

I'm confused. I thought all Motorola 6xxx series modems were Docsis 3. But the modem list on the brighthouse website says that the SB6141 is not Docsis 3 compatible?

Gary you are totally awesome as always :D Now Gary were you able to find out why there is a big fat NO next to the SB6141 on the approved list »support.brighthouse.com/article/···ce-9109/

:) :) :) :)

Gary you are totally awesome as always :D Now Gary were you able to find out why there is a big fat NO next to the SB6141 on the approved list »support.brighthouse.com/article/···ce-9109/

:) :) :) :)

How long does it typically take to have the mac address for my bright house internet account updated to the mac address from my shiny new SB6141?

I just got off the live chat support with an individual named Pat C, who told me it could take two days to have this change processed... When I inquired if technicians can be on-site for calls and have modems activated and de-activated on the fly but not when I call/chat with customer support, they indicated that the statement provided was correct. But because I did not have technician on-site, it would take up to two days. They even indicated that if I called in to the technical support line, it would not make things move along any faster.

As I am hoping that this cable modem will correct the horrible up and down connection issues that we currently experience at the house, I obviously was hoping that this would get switched over sooner.

Thanks!
Jason

OMG according to the BHN "Approved Modem List" The Motorola SB6141 is no longer supported. When did this happen it was on the approved list just a week ago ?????????????? Soo many customers Bought their SB6141 from amazon when the updated approved modems list came out like 5 months ago.

Can anyone shed some light on why the SB6141 is no longer on the approved customer owned modems list now ?????
»support.brighthouse.com/article/···ce-9109/

Got a hold of a SB6141 and called to have activated. At first the rep informed me that they could send someone out, but I insisted that I should be able to do it over the phone.

She referred to an internal email that bring-your-own modem activation over the phone doesn't start until the 17th? She checked with a supervisor and they "tried" to activate but received an error message saying the system won't be upgraded until the 17th.

Just curious, haven't seen mention of this date before--- don't mind waiting the 2 days, just seems odd... any insight?

Been trolling for a while, love the helpful info!

Got a hold of a SB6141 and called to have activated. At first the rep informed me that they could send someone out, but I insisted that I should be able to do it over the phone.

She referred to an internal email that bring-your-own modem activation over the phone doesn't start until the 17th? She checked with a supervisor and they "tried" to activate but received an error message saying the system won't be upgraded until the 17th.

Just curious, haven't seen mention of this date before--- don't mind waiting the 2 days, just seems odd... any insight?

Been trolling for a while, love the helpful info!

;) I have to also mention that BHNtechxpert is downright involved. And its not often nowadays that one would do as much as he. And with this topic it may even get murkier for him to deal with personally owned modems because of vendors one has to trust when buying such electronic units. And if it isn't from the manufacturer themselves a whole bunch of problems may pop up. When Gary and some post advices BH supplied (modems) as long as the package (what one wants) and what one can afford, It may make sense. At least here its a way of BH to find out what customers need and can ask. Gary is still working on my problem and can't thank him enough to at least answer my questions and not just "boot you off" like some other suppliers of cable. At this level BH has raised a bit in my book.

Just depends on the update. I too really do not want to get into the technical aspects of this because frankly there's way way too much to cover and not enough time (sorry but I'm one guy in a lot of places and service impactful issues come first)...suffice it to say (and it's really good advice) either stick with our provided modem or go with one on the list....period. If you live in Florida or some other lightning prone area you are far better with our modem then your own.

Actually, I am not familiar with what the firmware updates will bring. Are these standard manufacturer firmwares that I could download from the manufacturer's website, or are these firmwares tweaked for Brighthouse? I ask because I am curious.

Please do not misunderstand; I do want to play well with the network.

My thought was that the modem would either work or not work at all. I did not see it causing a disruption to others. I assumed that a standard-compliant DOCSIS 3.0 modem would work with the network without causing problems.

The current Brighthouse-supplied modem I am using is:
Netgear Cable Modem Gateway<<HW_REV: 1.00; VENDOR: Netgear; BOOTR: 2.1.7f01; SW_REV: V4.4.2R05; MODEL: CGD24CPR>>

The latest firmware for the CGD24G is 4.4.8, but I cannot find the latest version for the CGD24CPR.

Without updates, what kind of things may happen?

Thank you.

My modem is not on the list.

I think I understand. The list is of the modems that are approved. I thought it was the "list of modems supported by Bright House Networks" as in you may use a different one but all bets are off if it will actually work.

I think this is the quote from the modem policies page that made me think that non-supported modems may work:

Please be advised that BHN may not be able to upgrade or change the firmware on customer-owned Modems that are not supported by BHN. As a result, BHN reserves the right to provide services only to customers with BHN supported DOCSIS-compliant Modems.