[General] switch to dry loop dsl
My parents live out in a rural area that's served by a DSLAM. After many tries over the years, ATT techs finally found a good pair of copper to connect them to the DSLAM and they've had a solid 3m/512k connection for a year now.
They want to drop their landline and just go with dry loop DSL. What's the process for doing this nowadays? Can they have the ATT CSR just drop dialtone on the line and keep DSL? My fear is that if they are forced to disconnect service, they might lose their good port in the DSLAM (ATT has had to replace cards for them), or their copper pair. The DSLAM was full recently (a new neighbor couldn't order DSL because they were told DSL was full by the CSR) and I don't want them to be shut out if they have to disconnect and reestablish service.
ATT DSL is the ONLY conventional high speed option they have (no cable or u-verse, not to mention Clearwire or WISPs).
I am sorry to say, but the bad scenario you imagine happens all too frequently. AT&T subscribers of POTS and DSL try to go dry loop DSL and the CSR screws up and cancels both POTS and DSL services. The DSL port is then quickly assigned to another subscriber waiting in line for an open port. Trying to get it back is a enormous effort that all too often fails to accomplish its goal. The AT&T CSRs are so bad these days when changing services that I have just left my services alone for the last couple of years to avoid loosing DSL service permanently or getting double billed for services.
In the DSL provisioning tool, there is a specific option that should be used that converts line-share service (telephone and internet) to dry-loop service (internet only). If done properly, you won't have an issue. The problem is that it frequently is not done properly, and you end up with a problem (usually a huge one that results in service outage).
If you call in and the service rep claims that a technician has to come out to install the dry-loop service, then the rep is doing the order wrong, either accidentally or intentionally so that they can get sale credit for new DSL service.
If done properly, no technician should be dispatched, the dial-tone should simply drop, and the DSL service should function as it normally functions.
Basically, if you call in to do this, and somebody tells you a technician needs to come install, immediately request to be transferred back into the call queue. If the representative won't do that, hang up on them and call back to get a different rep. In no way, shape or form should a technician need to come out, and there should be zero interruption in service.