cable modem died, but somehow I had 80GB of usage for 4 days
my old cable modem died a few days ago.(the coax connector on
the back completely broke off after I dropped it) I took it to a
neighbor's house so I could call Suddenlink because I don't have
a landline phone at home. (Vonage doesn't work when there's no
internet connection )
Anyway, I was told that I would need to buy a new modem.
I went to the local Best Buy to see which one I wanted. I picked
out the one I wanted and used my iPad to order it from Amazon.
Best Buy's prices was $27 more tha Amazon's final price.
2 days later(Friday), I received it and immediately hooked it up.
After calling Suddenlink with the modem's info, it was activated
and worked great.
I logged into my Suddenlink acct to pay this months bill. After I
was done, I checked my internet usage. I looked and looked
and became very confused as to why it showed nearly 80GB of
data usage during the 4 days that my cable modem was dead
and unplugged.(sitting on my garage floor)
What does this mean? Someone is using my acct to access
the internet? Very confused.
It's very unlikely that someone else is using your account when the modem registered to it is sitting on the floor broke.
Basically, SL is having some serious issues with their metering software. There are several people with similar issues. In the mean time, SL has decided to suspend all overages until they can re-evaluate their meter
|reply to KathyMcBrd |
Hi - This is Tina from Suddenlink. We are currently working on our usage calculator -- the current version has a delay in the usage that it shows. Therefore, the usage you saw most likely was from a few days prior. If you have any other questions, please feel free to contact me directly at tina-AT-suddenlink-DOT-com. Thanks!
|reply to moldypickle |
Does this apply to Suddenlink on a nationwide basis?
I am located in Greenville, North Carolina. (near downtown)
Does this mean I can download/upload all I want until the
usage meter is fixed?
Considering it wasn't even done being rolled out, I would assume that it would be a nationwide retraction.
|reply to KathyMcBrd |
Not to revive the old argument, but the SL response from Tina is crazy, consider my case at »Suddenlink Metering, or I throw a BS flag!!!
I wasn't home the WHOLE week prior, so was the usage aggregate from the prior month?