said by TheMayor:
What speed does the modem say it's sync'd at?
Is that different from what the modem says here?:
CONNECTED 31588/19257 KBPS
I'm not familiar with the acronym NIC with regards to the side of the house. I guess you mean like plugging in the modem directly into the line that goes to the house, to eliminate the possibility of anything in the house causing the problem. Yeah I should try that.
That's also a good idea about trying a modem from Best Buy.