dslreports logo
 
    All Forums Hot Topics Gallery
spc

spacer

Search Topic:
uniqs
4229
share rss forum feed


moldypickle
Premium
join:2009-01-04
Haughton, LA
kudos:3
reply to mikedz4

Re: [Speed] Issues since 9/22 & 100mbit upgrade. Cross Lanes,WV

If the upstream power gets too low it certainly can cause speed issue, and then connection issue when i gets bad enough


mikedz4

join:2003-04-14
Weirton, WV
reply to longgone
change your speed or try to see if their are other options like frontier available and play that card.

longgone

join:2000-12-30
Culloden, WV
reply to justchil3
Another Saturday Night. Arris 760 looks good, maybe except the Up Power is down to 30.75 dBmV, though is down from the usual low 32.50. Months ago the Up Power was steady 39. Anybody know if the low Up Power could be any effect for these extreme slow downs during the evening and night for all these many months??



stevenwalter

join:2012-03-23

2 edits
reply to moldypickle
I think it's closer to 2 and a half actually. I know that I was one of the very first customers, tech told me that 11 other people had it. We were also talking about Cliff Lee pitching an awesome game for the Rangers in the 2010 playoffs, so it was somewhere around Oct of 2010.

Completely beside the point though. Was always able to push it above 12 MB/s anytime of day, up until fall of last year, now I typically get 4-5 MB/s unless it's 3 in the morning. Very frustrating.


moldypickle
Premium
join:2009-01-04
Haughton, LA
kudos:3
reply to stevenwalter
didn't even know SL had that speed for 3 years

stevenwalter

join:2012-03-23
reply to justchil3
I've had 107 meg for close to 3 years now, for the first 2 and a half years or so, I could max the speed out at will (13.75 Megabytes/s on downloads), but since around the time that they upgraded all of their other tiers, I'm lucky to get half of that unless its like 4 am.

So basically, SL upgraded everyone elses connection at the expense of the 107 meg owners, and didn't lower our bill or anything.

I can't wait for the day that Suddenlink has to deal with real competition.

jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink
reply to justchil3
I'm on a 30Mbps plan, pay for a 15Mbps plan and average about 20Mbps, but during peak, it drops to about 10Mbps. Much better than before though, as it was dropping to .15Mbps and lower, and the telephone MTA was failing to connect also, meaning no telephone. If you are getting 50Mbps, I believe you are lucky, because I just live one hill over in Nitro proper from Cross Lanes.


moldypickle
Premium
join:2009-01-04
Haughton, LA
kudos:3
reply to justchil3
And that is exactly the reason they sell you a speed tier UP TO 107mb at best effort.

justchil3
Premium
join:2009-07-20
Charleston, WV
reply to justchil3
I just downgraded to 50mbit since that's about what I get during normal hours.

They screwed me big time on my bill. My first month of "107mbit" was 190$. I tried and tried and tried to get them to make things right but they wouldn't. They know they have a monopoly on broadband that's for sure.

Almost 2am on the dot I get 100+. Seems like they "uncap" things around then.

So in short 50mbit is the same as 100mbit for less $$$. It's probably going to be a while before you see 100mbit on a Friday evening or anytime other than 2-6am.

jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink
reply to justchil3
Sorry for the late reply, but what you all need to do, is to have the call center send it to the local plant and have them contact you directly. You want to ask to have your bill prorated down to the level you are receiving until you get the speed you are paying for. The call center won't do it, but the local plant can and will adjust your bill on a monthly basis until it's fixed (which may be months/years/decades).

longgone

join:2000-12-30
Culloden, WV
reply to justchil3
Another Saturday Night on the Suddenlink 107










The 107 is usually there at sometime well after midnight and arrives by 6 in the morning.

longgone

join:2000-12-30
Culloden, WV
reply to longgone
Click for full size
 
Speedtest Graph Results over previous recent 70 hour period and is very consistent with many other different test procedures and systems.

Today Upload is taking very long time to reach destination and had not seen this issue with 107.

Like I've mentioned, that the only times 107 shows is in early morning just around dawn, but the Graph shows how it all goes from that time better than I could even explain.



longgone

join:2000-12-30
Culloden, WV
reply to justchil3



More of the same continues with the Suddenlink 107 meg download speeds and Consistency.

longgone

join:2000-12-30
Culloden, WV
reply to longgone
The 107 is there, but unfortunately in a very small window that I'd mentioned is around 5am, but it would sort of be decent if half the speed was there half the time of a 24 hour day, instead of erratically up and down the scale and well below 50 meg.



longgone

join:2000-12-30
Culloden, WV
reply to justchil3
Yea.... jddm72 & moldypickle you both seem to know the game, as I've had the 107 10 days, and actually it has only been there between about 5am to 7am, and all other times of a 24 hour day, and depending on their now regular automated messages about technical issues, it has been from 1 to 45 megs, even the tech that came out early last week declared his 30 meg was only pulling 18 meg, and mentioned that there was not anything personally technically he really could do, but he indicated he'd get it pushed up the ladder to a higher tech authority, and since that time things have gone further downhill , so no joy there either.
So far, it has been just a waste of money and the thrill is nearly gone, so falling back to the 50 is the way to go, but if part of the problem is actually an overloaded node like the tech had indicated, then I'll definitely just experience the same repeated slow downs.

I had better test results with the 20 Meg.







Hope some other national 107 users might chime in on their recent performance experiences.


moldypickle
Premium
join:2009-01-04
Haughton, LA
kudos:3
reply to jdmm72
Would say just downgrade untill they can bring the plant up to par. Then again you would halve your upload too.

jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink
reply to justchil3
Hey, Moldy, he's in the same area as me, probably within a few miles (or less), quite possibly on the same headend.

I had trouble getting 10mbps, and DOCSIS 3.0 has some trouble providing 20 here. With this in mind forget 100mbps, it's a pipe dream.

longgone

join:2000-12-30
Culloden, WV
reply to justchil3
I now have the 107/5, but unfortunately have experienced most of the things same as with this OP, also after attempting nearly most the same kinds of ways in hope of arriving to be just within any provider's acceptable 10% range of the downstream speed...but to no avail.And it is only early evening.

Best...but worse answer is....just not ready for Prime Time.
But Suddenlink is trying....









longgone

join:2000-12-30
Culloden, WV

1 edit
reply to justchil3
Hi Justchil.
Hope it goes better with the Highspeed.
Care to provide the pricing on the new speeds of 50 and 107?

moggy59

join:2012-08-20
Charleston, WV
reply to justchil3
I too am in the Cross lanes area.

I have been working with Suddenlink for several months to try to get a connection to my house that does not disconnect, tile images on the Television, etc.

They replaced the modem, had techs check the cable and signal levels, and checked the point of service to my house twice.

I have been working with a supervisor since 8/4/12 to get my issues resolved.

I just got an email that says they had several issues in my area and think they have it fixed...I hope so.

Maybe what they found wrong will help your connection too.


moldypickle
Premium
join:2009-01-04
Haughton, LA
kudos:3
Reviews:
·Suddenlink
reply to justchil3
The upstream is still a little low with no splitters. It can work perfectly fine, but low. Those readings should be taken from the entry point so you can figure out if it's messed up outside (them) or inside (you).

Sounds also like you could just be on a node that can't handle getting that speed to you.

If it was me, I would just downgrade to the 50. I also have no need or desire for the 107 package, you may though.
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old

justchil3
Premium
join:2009-07-20
Charleston, WV
reply to justchil3
Speed going back down... signal remains exactly the same.

I'm done for the night... Getting kinda tired of messing with this stuff... going to give them another call tomorrow and see if there is any news.

justchil3
Premium
join:2009-07-20
Charleston, WV
reply to justchil3
I'm bouncing around at 70-90 right now. Checked out the signal and there is a slight difference...

0 dBmV -1 dBmV 0 dBmV 0 dBmV

Upstream 37dBmV

=============

Nothing has changed other than it's cooler outside and there probably aren't as many people using the internet here locally I'd assume.

Just an hour or two ago (whenever my last post was) it was:

-2 dBmV -2 dBmV -2 dBmV -2 dBmV

Upstream 37dBmV

==============

Downloading results through this period... you can clearly see it's getting faster...

Downloaded in 17 minutes 1 second at an average of 7.0 MB/s
Downloaded in 10 minutes 57 seconds at an average of 7.6 MB/s
Downloaded in 9 minutes 42 seconds at an average of 8.6 MB/s

justchil3
Premium
join:2009-07-20
Charleston, WV

1 edit
reply to justchil3
They just started selling 100mbit here less than 2 weeks ago... I haven't had it that long... so it almost sounds like it was rolled out before anything was done to support it.

I have one friend that upgraded as well although he's roughly 15-20 miles away... and has the same issues with speed.

We've also compared signals/firmware (same modem/routers) etc...

It's just frustrating to bend over backwards troubleshooting and testing everything I have and everything I have access to and not get the same from my ISP. I think the problem in my area is lack of competition.

justchil3
Premium
join:2009-07-20
Charleston, WV
reply to moldypickle
Difference in splitters (none = directly wired to the drop coming in the house)

Upstream
None: 31db
-7db: 37db
2x: 41db

Downstream
None: 2-4db
-7db: -2db
2x: -4 through -6db

I notice a slight increase like I mentioned with the -7db splitter. I can't tell any difference so far adding another splitter.

So basically the tech installed the splitter to increase the upstream db... and it helped a little... but still not getting the speeds I'm paying for so I'm not sure where I can go from here.

I did a lot of reading/troubleshooting/time&money trying to solve this and I don't know what else to do other than downgrade to 50mbit or ask that they only charge me for 50mbit until they can actually provide what I'm paying for.

I have the most simple setup in the world... 1 line 1 router 1 computer. I even take the modem directly to the only drop in the house without the router to eliminate everything I can when I call tech support lol


moldypickle
Premium
join:2009-01-04
Haughton, LA
kudos:3
Reviews:
·Suddenlink
reply to justchil3
your ideal downstream is 0db, +/- about 7 or so is ok too. Those numbers on the splitter are what it will do to the downstream power levels.

From the pictures it looks like you are running through 2 splitters to get to the modem. If after 2 splitters your upstream is STILL in the low 30s, I would venture to guess that there could be a line issue. Anything less than around 30db upstream can give you troubles.

As to your question about fluctuation, you should see 1-2 pts variation depending on time of day/weather conditions. On that front you will only start to have issues when you see BIG swings. I have a main line amp that is out of spec again this summer and my upstream will swing as much as 15db (knocking me offline for hours until it cooled down again outside).
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old

justchil3
Premium
join:2009-07-20
Charleston, WV
reply to justchil3
I did see a little better speed with the provided splitter. I was only getting in the 40's to low 50's... now I'm in the 60's and a little faster at night/early morning.

I'd like to try another splitter like they gave me but with the -3db output.

I took some photo's of the hookup... ignore my 20ft of cable coiled up... if this actually worked I'd shorten it to a few inches lol.

Here is the setup
-The tech installed the splitter outside in the box mounted to the house... but I moved it inside so it's easier to test/access.

»i.imgur.com/pqApt.jpg

splitter the provided

»i.imgur.com/ThF6E.jpg

my cheap splitter

»i.imgur.com/Dvtpe.jpg

justchil3
Premium
join:2009-07-20
Charleston, WV
reply to moldypickle
It's rebooting for sure.

If I remove the splitter (labeled -7db) the upstream falls to 31db.

Also the downstream levels to up to 4db.

I have a second splitter which isn't as nice as the one they provided but fairly new... my upstream goes to 41db and down levels range from -5 through -7.


moldypickle
Premium
join:2009-01-04
Haughton, LA
kudos:3
reply to justchil3
T4 timeouts will reboot your modem usually.

Also, 36 db is a little low on the upstream

justchil3
Premium
join:2009-07-20
Charleston, WV
reply to justchil3
I did read some past issues with firmware on these modems with Comcast... some recomend the Zoom 5341 DOCSIS 3.0 Cable Modem 5341J but I really don't want to buy ANOTHER modem if it's not the issue.