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useown
Anon
2012-Sep-24 9:44 am
Can you use your own modem with OOL?Currently have an older Motorola modem. It's actually working fine but I have to return some cable boxes to Optimum since they are starting to charge for them (and the boxes are complete garbage to begin with). Since I'm going there to return, I was thinking about returning the modem too. Is that OK? Can I use my own provided modem? |
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Nothing stops you from using your own modem. You don't receive any discount or incentive to use your own equipment, but you can certainly do it if that's your preference. |
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Bob4Account deleted
join:2012-07-22
New Jersey |
to useown
Why not exchange the modem for the latest and greatest 8 channel down Arris modem? |
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 EliteDataEliteData
Premium Member
join:2003-07-06
Philippines |
EliteData
Premium Member
2012-Sep-24 10:57 am
said by Bob4:Why not exchange the modem for the latest and greatest 8 channel down Arris modem?
if he purchased his own modem and exchanges it @ CV, the modem he receives from CV as the exchange, he no longer owns it. |
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Bob4Account deleted
join:2012-07-22
New Jersey |
Bob4
Member
2012-Sep-24 11:12 am
He said he was going to return the modem, which implies it's a CV-owned modem. |
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EliteDataEliteData
Premium Member
join:2003-07-06
Philippines |
EliteData
Premium Member
2012-Sep-24 12:33 pm
sorry Nyan, read his post again. he says hes returning cable boxes and the modem, but he didnt specify whether the modem is CV owned or he owns it. i just thought i would post what i wrote in the event his older modem is his and not CV's.  |
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to useown
seems someone lack of common sense |
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Bob4Account deleted
join:2012-07-22
New Jersey |
to EliteData
said by EliteData:he says hes returning cable boxes and the modem, but he didnt specify whether the modem is CV owned or he owns it. Huh? Why would he return a modem that he owns? |
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SHoTTa35 to KeyLogger
Anon
2012-Sep-24 12:46 pm
to KeyLogger
LOL, I agree with the Nyan and she mentioned returning the modem implies it's rented anyways which makes sense to me as well. I have my own Motorola SB6180 and it works great, even sweeter now that we are doing 8 channel downstream in CT I wouldn't be using it if it wasn't for free though (from Motorola to replace an older modem that broke under warranty). CV activated it no problem right away also, no questions asked. Still keep the SBV6220 at home though just incase my modem dies I have a backup. |
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EliteDataEliteData
Premium Member
join:2003-07-06
Philippines |
to Bob4
the OP's post is a little confusing if its read thoroughly & carefully.
no big deal. |
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useown
Anon
2012-Sep-24 2:50 pm
Also is the SB6120 a good modem for optimum? |
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dm145
join:2009-12-12
Clifton, NJ |
dm145
Member
2012-Sep-24 3:10 pm
said by useown :Also is the SB6120 a good modem for optimum?
Please clarify if you currently own your modem? |
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useown
Anon
2012-Sep-24 4:31 pm
The modem I would be turning in is not mine, it is CV's.
I am looking at the SB6121 unless anyone else has a recommendation. |
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Bob4Account deleted
join:2012-07-22
New Jersey |
Bob4
Member
2012-Sep-24 4:35 pm
said by useown :I am looking at the SB6121 unless anyone else has a recommendation.
Do NOT get it. It only bonds 4 downstream channels. The recommendation is to get a FREE modem from Cablevision! |
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dm145
join:2009-12-12
Clifton, NJ |
to useown
said by useown :The modem I would be turning in is not mine, it is CV's.
I am looking at the SB6121 unless anyone else has a recommendation.
I recommend swapping current one for new one |
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 Tursiops_GTechnoid
MVM
join:2002-02-06
Brooksville, FL
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to useown
Get the FREE Arris TM822G 'Loaner' from CV...
It will cost you NOTHING, and CV will be responsible for replacement if it should ever fail...
Your only responsibility is to return it should you ever decide to terminate your service.
-Tursiops_G. |
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useown
Anon
2012-Sep-25 8:46 am
Thanks for all of the responses and help.
I realize that it seems silly to buy a modem when you can get one for free. However, I am making a trip up to return the cable boxes that I have (since they are now charging me for them, 2 years of free time is up) and I would like to just rid myself of CV equipment once and for all.
The arris modem looks interesting. Why is it that the moto modems are widely available at retail but the arris modem doesn't seem to be at all.
BTW, current modem is an OLD SB5120 modem. It's ancient by today's standards. |
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SHoTTa35
Anon
2012-Sep-25 9:06 am
I guess you are intent on getting your own after all the advice given here so if you can find a Zoom 5341J (note - J model) » www.amazon.com/Zoom-DOCS ··· 063K4NN6or Motorola SB6141/SB6180 » www.amazon.com/Motorola- ··· 07IMPMW4or even the Arris. The main reason you don't see them being carried locally anymore is because there is no need, in places with Comcast that still rents modems for a fee, Best Buy carries more options. I guess if you don't want to get it online then the SB6121 is a good option too, unless OOl decides to come out with a faster than 101Mbps tier (say 200Mbps) then your modem wouldn't be fast enough because it can only bond 4 channels at say 150Mbps max. |
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Bob4Account deleted
join:2012-07-22
New Jersey |
to useown
said by useown :I would like to just rid myself of CV equipment once and for all. And when you cancel your service, CV will demand that you return the modem (the one that you own!) or charge you $100. It's easier to take CV's modem. |
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useown
Anon
2012-Sep-25 10:10 am
Really? They will ask me to return a modem that I bought and purchased with my own money? That can't be right...Does anyone have experience with that?
I wanted to return every piece of physical hardware I have from them in one trip to one of their locations. I was going to do so so that I could have a hard copy receipt for returning their hardware. I can't imagine what claim they would legally have to a piece of hardware that one purchased.
Shotta35 - thanks for the links. I did find the SB6180. Right now it's just regular OOL so I'm not worried about breaking 100Mbps, lol. |
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useown to Bob4
Anon
2012-Sep-25 10:10 am
to Bob4
The terms and conditions show that they lay claim to their own equipment, not to things purchased separately: » www.optimum.net/TermsSection 1, subsection D and Section 14 subsection ii |
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You are correct. As long as you retain documentataion that you returned all of their hardware, you should not have any problem. They can't lay claim to something you own. However, there have been isolated, anecdotal incidents where people claimed that Cablevision demanded the return of hardware that had already been returned. If you retain documentation of surrendering the hardware, you won't have that problem.
If using your own hardware works for you for whatever the reason, then by all means go for it. |
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useown
Anon
2012-Sep-25 10:53 am
Thanks limegrass. That makes sense to me and that's why I wanted to return the equipment in person and get a receipt indicating such to keep handy.
All I'm really trying to do is save having to go and return equipment twice since I know I won't have CV for too much longer. Returning equipment in person is a pain and I don't trust them to ship them the stuff and assume they'll send me proper documentation for the return of equipment. |
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Bob4Account deleted
join:2012-07-22
New Jersey |
to useown
When I canceled my service in 2004, I owned my own modem, but the Cablevision representative assumed I had a CV modem and wanted me to return it. I had to explain that it wasn't CV's modem. Here's someone who had more trouble - » Cancel OOL, return MY modem or get charged?Someone else with even more trouble: quote:
And then there's my experience where it took 3 months at least 4 phone calls to get an accurate final statement that did not include a $60 charge for the modem I own.
»Re: I think it's time for me to go.....
Anyway, what you want to do makes no sense from any logical standpoint, so I'm done. |
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said by Bob4:Anyway, what you want to do makes no sense from any logical standpoint, so I'm done. Maybe to you or to me, but if that's what he wants to do, he's free to do it. The OP has his reasons for doing it that make sense to him. |
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useown to Bob4
Anon
2012-Sep-25 11:10 am
to Bob4
Thanks Nyan. I appreciate your taking the time to write and what you're saying makes sense. Seems like they pretty much have 0 systems in place to track what is happening in terms of equipment. It's hard to imagine a company as big as Optimum is run so poorly, then again based on the customer service experience maybe it's not.
Assuming that you provided someone with equipment vs knowing is kind of ridiculous.
I'll give it some thought and take it from there. |
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Bob4Account deleted
join:2012-07-22
New Jersey |
Bob4
Member
2012-Sep-25 12:55 pm
Those cases I cited were from several years ago, so hopefully CV has gotten its act together. However, since almost everyone gets a free modem now... who knows? |
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to useown
At a glance equipment on the account, the rep will just see the equipment registered to the account, but all equipment is coded with an ID code - CV owned data/CV owned voice modem, as well as Customer-owned data/customer owned voice. If the rep goes into the individual equipment to look it should be coded appropriately. I don't know what causes mistakes on this matter, but I suppose it could either be incorrect equipment type listed, lack of knowledge to check equipment type following any charges made in error, or lack of knowledge of what to do following any findings of incorrect charges. I also have no clue if the system automatically charges when any equipment is left on the account, regardless of ownership. You can definitely get any mistake straightened out, but you may find it's not worth risking the time/effort of reversing any charges vs just making a second trip to return the modem. |
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dan1431
join:2007-05-10
Winter Park, FL |
to useown
My cousin has OOL and brought his personally owned modem from FL (a COMCAST Market) to Northern NJ and OOL was more than happy to activate his personally owned modem.
The rep asked why he was using his own modem vs. the free one offered by OOL and he responded that he already had the modem and moreover the nearest OOL office to his house is a drive and he is not all the familiar with the area.
He did ask the phone rep if OOL would insist that he return his personally owned modem if he ever decided to terminate his service and the rep said that he was going to notate the account that the modem was personally owned and NOT to require it be returned.
Dan |
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Borad
Member
2012-Sep-25 9:50 pm
said by dan1431:he already had the modem and moreover the nearest OOL office to his house is a drive and he is not all the familiar with the area. They mailed me my modem, but if they didn't then I'd be tempted to use my own if already had one too. There are two Optimum stores in Brooklyn, both in crappy areas not that close to me. I guess they put the stores were people are most likely to want to pay cash. |
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