Topic 'Can you use your own modem with OOL?' in forum 'OptimumOnline' - dslreports.com

Re: Can you use your own modem with OOL?

Thu, 01 Nov 2012 04:16:47 EDT

xirian posted : Google seeing you as being in france has nothing to do with any of those things. It just means the IP you were getting wasn't geolocating properly. Changing your model changes your ip so it may have fixed it, but changing the mac address of your router if you have one would have as well...

Re: Can you use your own modem with OOL?

Wed, 31 Oct 2012 19:36:21 EDT

ShockTech posted :

said by gadgetgoober:

-----------------------------------------------------------------
BOTTOM LINE:
At least in my area, you can use your own Motorola SB6121 DOCSIS 3.0 Cable Modem

You've always been able to use your own DOCSIS modem with Optimum...but it's stupid to when it's provided to you at no charge.

Re: Can you use your own modem with OOL?

Wed, 31 Oct 2012 17:57:22 EDT

gadgetgoober posted : Assuming that "OOL" stands for Optimum Online (I'm sure developing an intense hatred of acronyms!),,YES!

I just took delivery of a Motorola DOCSIS 3.0 SB6121 in Cheyenne, WY.

I purchased this because I was thoroughly incensed with Google continually designating my PC as being located in France and providing me with a completely FRENCH web experience. Even my damn weather was in celsius. My brief research seemed to indicate that this had something to do with my lack of IPv6 compatibility in my Cable Modem and it's outdated DOCSIS 2.0. Not sure if I really needed a new Cable Modem especially considering that Optimum/Bresnan itself isn't even up-to-date on the IPv6 thing.

ANYWAY:

I called Optimum/Bresnan and in a matter of minutes, the service tech had me hooked up.

After you write down or punch the Optimum/Bresnan phone number into your phone , go ahead and connect and power up your new SB6121 modem.
Now call Optimum/Bresnan 1-877-BRESNAN
They require the following info:
1. The phone number on your Optimum account.
2. Your name
3. The Model Number of your new modem
4. The MAC address from the bottom label

What's the catch? It appears that they are still on the IPv4 internet but IPv6 still works to some extent. Here's is my testIPv6.com test report:
-------------------------------------------------------------------
Your IPv4 address on the public Internet appears to be 174.45.xxx.xxx

Your IPv6 address on the public Internet appears to be 2001:0:xxxx:xxxx:xxxx:xxxx:xxxx:xxxx
Your IPv6 service appears to be: Teredo

The World IPv6 Launch day is June 6th, 2012. Good news! Your current browser, on this computer and at this location, are expected to keep working after the Launch. [more info]

You appear to be able to browse the IPv4 Internet only. You will not be able to reach IPv6-only sites.

Your IPv6 connection appears to be using Teredo, a type of IPv4/IPv6 gateway; currently it connects only to direct IP's. Your browser will not be able to go to IPv6 sites by name. This means the current configuration is not useful for browsing IPv6 web sites. [more info]

Your DNS server (possibly run by your ISP) appears to have no access to the IPv6 Internet, or is not configured to use it. This may in the future restrict your ability to reach IPv6-only sites. [more info]
-----------------------------------------------------------------
BOTTOM LINE:
At least in my area, you can use your own Motorola SB6121 DOCSIS 3.0 Cable Modem

Re: Can you use your own modem with OOL?

Tue, 02 Oct 2012 22:57:04 EDT

RemyM posted : Time Warner is going to start charging $3.95 a month per modem. Hopefully Cablevision doesn't follow.

Re: Can you use your own modem with OOL?

Tue, 02 Oct 2012 21:33:35 EDT

xirian posted :

said by useown :

Really? They will ask me to return a modem that I bought and purchased with my own money? That can't be right...Does anyone have experience with that?

I wanted to return every piece of physical hardware I have from them in one trip to one of their locations. I was going to do so so that I could have a hard copy receipt for returning their hardware. I can't imagine what claim they would legally have to a piece of hardware that one purchased.

Shotta35 - thanks for the links. I did find the SB6180. Right now it's just regular OOL so I'm not worried about breaking 100Mbps, lol.

The thing is, unlike with the boxes, the modem doesnt have a ui or anything that would make it inferior to a bought one. Buying your own modem will just make it harder on you in the event that something goes wrong, and yes they might demand your modem back or proof you own it if you ever cancel if it ends up mis-flagged as theirs. Unless they start charging to rent a modem it makes no sense to buy one. Just bring the modem with you and ask for the arris.

Re: Can you use your own modem with OOL?

Mon, 01 Oct 2012 22:37:05 EDT

Tursiops_G posted : Subaru: What fee are you referring to?
There's No separate rental fee for the Modem itself (and you'll get No discount if you provide your OWN modem), but if you do take the CV-owned 'Loaner' Modem, it MUST be returned at termination of service to avoid paying an equipment non-return charge...
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway. ;)

Re: Can you use your own modem with OOL?

Mon, 01 Oct 2012 22:06:51 EDT

Subaru posted :

said by Tursiops_G:

Get the FREE Arris TM822G 'Loaner' from CV...
It will cost you NOTHING, and CV will be responsible for replacement if it should ever fail...
Your only responsibility is to return it should you ever decide to terminate your service.

-Tursiops_G.

Will they waver the fee if I return the modem?

Re: Can you use your own modem with OOL?

Mon, 01 Oct 2012 21:23:10 EDT

anon posted : Chatted online with CV and was basically told their system can't tell who owns the equipment. Granted it's just one rep's comments but that means best case I have to get the receipt for returning equipment and then fight about it later. Worst case, I'd have to waste even more time arguing about it.

As always, I am dumbfounded that this could be the case but here we are.

Re: Can you use your own modem with OOL?

Tue, 25 Sep 2012 21:50:14 EDT

Borad posted :

said by dan1431:

he already had the modem and moreover the nearest OOL office to his house is a drive and he is not all the familiar with the area.

They mailed me my modem, but if they didn't then I'd be tempted to use my own if already had one too. There are two Optimum stores in Brooklyn, both in crappy areas not that close to me. I guess they put the stores were people are most likely to want to pay cash.

Re: Can you use your own modem with OOL?

Tue, 25 Sep 2012 18:19:19 EDT

dan1431 posted : My cousin has OOL and brought his personally owned modem from FL (a COMCAST Market) to Northern NJ and OOL was more than happy to activate his personally owned modem.

The rep asked why he was using his own modem vs. the free one offered by OOL and he responded that he already had the modem and moreover the nearest OOL office to his house is a drive and he is not all the familiar with the area.

He did ask the phone rep if OOL would insist that he return his personally owned modem if he ever decided to terminate his service and the rep said that he was going to notate the account that the modem was personally owned and NOT to require it be returned.

Dan

Re: Can you use your own modem with OOL?

Tue, 25 Sep 2012 16:13:43 EDT

frdrizzt posted : At a glance equipment on the account, the rep will just see the equipment registered to the account, but all equipment is coded with an ID code - CV owned data/CV owned voice modem, as well as Customer-owned data/customer owned voice. If the rep goes into the individual equipment to look it should be coded appropriately. I don't know what causes mistakes on this matter, but I suppose it could either be incorrect equipment type listed, lack of knowledge to check equipment type following any charges made in error, or lack of knowledge of what to do following any findings of incorrect charges. I also have no clue if the system automatically charges when any equipment is left on the account, regardless of ownership. You can definitely get any mistake straightened out, but you may find it's not worth risking the time/effort of reversing any charges vs just making a second trip to return the modem.

Re: Can you use your own modem with OOL?

Tue, 25 Sep 2012 12:55:43 EDT

Bob posted : Those cases I cited were from several years ago, so hopefully CV has gotten its act together. However, since almost everyone gets a free modem now... who knows?

Re: Can you use your own modem with OOL?

Tue, 25 Sep 2012 11:10:11 EDT

anon posted : Thanks Nyan. I appreciate your taking the time to write and what you're saying makes sense. Seems like they pretty much have 0 systems in place to track what is happening in terms of equipment. It's hard to imagine a company as big as Optimum is run so poorly, then again based on the customer service experience maybe it's not.

Assuming that you provided someone with equipment vs knowing is kind of ridiculous.

I'll give it some thought and take it from there.

Re: Can you use your own modem with OOL?

Tue, 25 Sep 2012 11:05:19 EDT

limegrass69 posted :

said by Bob:

Anyway, what you want to do makes no sense from any logical standpoint, so I'm done.

Maybe to you or to me, but if that's what he wants to do, he's free to do it. The OP has his reasons for doing it that make sense to him.

Re: Can you use your own modem with OOL?

Tue, 25 Sep 2012 10:56:13 EDT

Bob posted : When I canceled my service in 2004, I owned my own modem, but the Cablevision representative assumed I had a CV modem and wanted me to return it. I had to explain that it wasn't CV's modem.

Here's someone who had more trouble - »Cancel OOL, return MY modem or get charged?

Someone else with even more trouble:

quote:
And then there's my experience where it took 3 months at least 4 phone calls to get an accurate final statement that did not include a $60 charge for the modem I own.
»Re: I think it's time for me to go.....

Anyway, what you want to do makes no sense from any logical standpoint, so I'm done.

Re: Can you use your own modem with OOL?

Tue, 25 Sep 2012 10:53:36 EDT

anon posted : Thanks limegrass. That makes sense to me and that's why I wanted to return the equipment in person and get a receipt indicating such to keep handy.

All I'm really trying to do is save having to go and return equipment twice since I know I won't have CV for too much longer. Returning equipment in person is a pain and I don't trust them to ship them the stuff and assume they'll send me proper documentation for the return of equipment.

Re: Can you use your own modem with OOL?

Tue, 25 Sep 2012 10:29:21 EDT

limegrass69 posted : You are correct. As long as you retain documentataion that you returned all of their hardware, you should not have any problem. They can't lay claim to something you own. However, there have been isolated, anecdotal incidents where people claimed that Cablevision demanded the return of hardware that had already been returned. If you retain documentation of surrendering the hardware, you won't have that problem.

If using your own hardware works for you for whatever the reason, then by all means go for it.

Re: Can you use your own modem with OOL?

Tue, 25 Sep 2012 10:10:54 EDT

anon posted : The terms and conditions show that they lay claim to their own equipment, not to things purchased separately:

»www.optimum.net/Terms
Section 1, subsection D and Section 14 subsection ii

Re: Can you use your own modem with OOL?

Tue, 25 Sep 2012 10:10:39 EDT

anon posted : Really? They will ask me to return a modem that I bought and purchased with my own money? That can't be right...Does anyone have experience with that?

I wanted to return every piece of physical hardware I have from them in one trip to one of their locations. I was going to do so so that I could have a hard copy receipt for returning their hardware. I can't imagine what claim they would legally have to a piece of hardware that one purchased.

Shotta35 - thanks for the links. I did find the SB6180. Right now it's just regular OOL so I'm not worried about breaking 100Mbps, lol.

Re: Can you use your own modem with OOL?

Tue, 25 Sep 2012 09:20:11 EDT

Bob posted :

said by useown :

I would like to just rid myself of CV equipment once and for all.

And when you cancel your service, CV will demand that you return the modem (the one that you own!) or charge you $100.

It's easier to take CV's modem.

Re: Can you use your own modem with OOL?

Tue, 25 Sep 2012 09:06:58 EDT

anon posted : I guess you are intent on getting your own after all the advice given here so if you can find a Zoom 5341J (note - J model)

»www.amazon.com/Zoom-DOCSIS-Cable···063K4NN6

or Motorola SB6141/SB6180

»www.amazon.com/Motorola-SurfBoar···07IMPMW4

or even the Arris. The main reason you don't see them being carried locally anymore is because there is no need, in places with Comcast that still rents modems for a fee, Best Buy carries more options.

I guess if you don't want to get it online then the SB6121 is a good option too, unless OOl decides to come out with a faster than 101Mbps tier (say 200Mbps) then your modem wouldn't be fast enough because it can only bond 4 channels at say 150Mbps max.

Re: Can you use your own modem with OOL?

Tue, 25 Sep 2012 08:46:35 EDT

anon posted : Thanks for all of the responses and help.

I realize that it seems silly to buy a modem when you can get one for free. However, I am making a trip up to return the cable boxes that I have (since they are now charging me for them, 2 years of free time is up) and I would like to just rid myself of CV equipment once and for all.

The arris modem looks interesting. Why is it that the moto modems are widely available at retail but the arris modem doesn't seem to be at all.

BTW, current modem is an OLD SB5120 modem. It's ancient by today's standards.

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 19:13:09 EDT

Tursiops_G posted : Get the FREE Arris TM822G 'Loaner' from CV...
It will cost you NOTHING, and CV will be responsible for replacement if it should ever fail...
Your only responsibility is to return it should you ever decide to terminate your service.

-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway. ;)

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 19:00:40 EDT

dm145 posted :

said by useown :

The modem I would be turning in is not mine, it is CV's.

I am looking at the SB6121 unless anyone else has a recommendation.

I recommend swapping current one for new one

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 16:35:05 EDT

Bob posted :

said by useown :

I am looking at the SB6121 unless anyone else has a recommendation.

Do NOT get it. It only bonds 4 downstream channels.

The recommendation is to get a FREE modem from Cablevision!

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 16:31:31 EDT

anon posted : The modem I would be turning in is not mine, it is CV's.

I am looking at the SB6121 unless anyone else has a recommendation.

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 15:10:42 EDT

dm145 posted :

said by useown :

Also is the SB6120 a good modem for optimum?

Please clarify if you currently own your modem?

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 14:50:29 EDT

anon posted : Also is the SB6120 a good modem for optimum?

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 12:58:40 EDT

IllIlIlllIll posted : the OP's post is a little confusing if its read thoroughly & carefully.
no big deal.

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 12:46:10 EDT

anon posted : LOL, I agree with the Nyan and she mentioned returning the modem implies it's rented anyways which makes sense to me as well.

I have my own Motorola SB6180 and it works great, even sweeter now that we are doing 8 channel downstream in CT :) I wouldn't be using it if it wasn't for free though (from Motorola to replace an older modem that broke under warranty). CV activated it no problem right away also, no questions asked. Still keep the SBV6220 at home though just incase my modem dies I have a backup.

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 12:42:23 EDT

Bob posted :

said by IllIlIlllIll:

he says hes returning cable boxes and the modem, but he didnt specify whether the modem is CV owned or he owns it.

Huh? Why would he return a modem that he owns?

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 12:37:24 EDT

Miruki posted : seems someone lack of common sense

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 12:33:59 EDT

IllIlIlllIll posted : sorry Nyan, read his post again.
he says hes returning cable boxes and the modem, but he didnt specify whether the modem is CV owned or he owns it.
i just thought i would post what i wrote in the event his older modem is his and not CV's. :)
--
Suffolk County NY Police Feed - »www.scpdny.com
PS3 Gaming Feed - »www.livestream.com/elitedata

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 11:12:38 EDT

Bob posted : He said he was going to return the modem, which implies it's a CV-owned modem.

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 10:57:37 EDT

IllIlIlllIll posted :

said by Bob:

Why not exchange the modem for the latest and greatest 8 channel down Arris modem?

if he purchased his own modem and exchanges it @ CV, the modem he receives from CV as the exchange, he no longer owns it.
--
Suffolk County NY Police Feed - »www.scpdny.com
PS3 Gaming Feed - »www.livestream.com/elitedata

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 10:45:48 EDT

Bob posted : Why not exchange the modem for the latest and greatest 8 channel down Arris modem?

Re: Can you use your own modem with OOL?

Mon, 24 Sep 2012 10:27:12 EDT

limegrass69 posted : Nothing stops you from using your own modem. You don't receive any discount or incentive to use your own equipment, but you can certainly do it if that's your preference.

Can you use your own modem with OOL?

Mon, 24 Sep 2012 09:44:00 EDT

anon posted : Currently have an older Motorola modem. It's actually working fine but I have to return some cable boxes to Optimum since they are starting to charge for them (and the boxes are complete garbage to begin with). Since I'm going there to return, I was thinking about returning the modem too. Is that OK? Can I use my own provided modem?