 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | reply to wacko1128
Re: [IL] Ultra50? I have checked the signals in your area and they are much better.
I also just pinged your modem and got the following:
30 packets transmitted, 30 packets received, 0% packet loss
round-trip (ms) min/avg/max/stddev = 48.9/49.91/58.3/1.61
What kind of modem are you currently using?
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MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/ |
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| Motorola SB6120
Also, speedtest.net still thinks I'm located in south central Missouri for some reason (don't know if that is a symptom of something).
This is the server I am usually directed to by speedtest.net:
And this is the one from my last post:
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| reply to MediacomChad
Also the attached image is a large file download chart showing how erratic my speeds are. For reference the peaks are around 4000 KB/s (32 Mbps) and the valleys are around 2000 KB/s (16 Mbps). The total download averaged 28 Mbps and was to an extremely reliable and fast server. |
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| reply to MediacomChad
Attached is a error report from today from my modem's log. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | There is one other thing we can do before I escalate this again, but will have to wait until Tier 2 is in tomorrow. I can get them to push a firmware update to your modem0 |
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| Sounds good to me. I'll be at work tomorrow so I won't be able to test until evening. Let me know on here when/if they do an update. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Will do. |
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| Any luck/news? |
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| reply to MediacomChad
Tonight:
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | I show that the firmware update did go though, what speeds are you getting now if your bypass the router and connect directly to the modem? |
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| With router:
Without router:
Nearly identical & still the same problem. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Sorry if we already covered this, but when the tech was out did he try another modem? |
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| No the tech didn't really try anything. He was on the phone and on my computer doing speed tests...that's it. |
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| reply to MediacomChad
Tonight:
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | I'll go ahead and re-escalate this issue for you. |
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| Thank you. I look forward to some more information. |
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| reply to MediacomChad
Speeds are really bad tonight:
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | reply to wacko1128
As soon as I have an update, I will let you know. |
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| Awfully poor tonight:
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | I havent gotten an update as of yet. As soon as I get one, I will let you know. |
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