http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27553725 en Wed, 22 May 2013 17:31:46 EDT Wed, 22 May 2013 17:31:46 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-28019112 http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-28019112 Sun, 17 Feb 2013 11:43:43 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-28018695 http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-28018695 Sun, 17 Feb 2013 05:51:20 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-28018473
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Completely beside the point though. Was always able to push it above 12 MB/s anytime of day, up until fall of last year, now I typically get 4-5 MB/s unless it's 3 in the morning. Very frustrating.]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27996357 Sun, 10 Feb 2013 01:16:51 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27996321 http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27996321 Sun, 10 Feb 2013 00:44:18 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27996267
So basically, SL upgraded everyone elses connection at the expense of the 107 meg owners, and didn't lower our bill or anything.

I can't wait for the day that Suddenlink has to deal with real competition. ]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27996267 Sun, 10 Feb 2013 00:12:39 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27969600 http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27969600 Fri, 01 Feb 2013 14:37:01 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27959080 http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27959080 Tue, 29 Jan 2013 16:34:56 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27957923
They screwed me big time on my bill. My first month of "107mbit" was 190$. I tried and tried and tried to get them to make things right but they wouldn't. They know they have a monopoly on broadband that's for sure.

Almost 2am on the dot I get 100+. Seems like they "uncap" things around then.

So in short 50mbit is the same as 100mbit for less $$$. It's probably going to be a while before you see 100mbit on a Friday evening or anytime other than 2-6am.]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27957923 Tue, 29 Jan 2013 11:05:26 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27725399 http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27725399 Wed, 14 Nov 2012 00:22:54 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27667265 Suddenlink 107 :p

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The 107 is usually there at sometime well after midnight and arrives by 6 in the morning. :hmm:

]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27667265 Sat, 27 Oct 2012 22:36:12 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27640850
Today Upload is taking very long time to reach destination and had not seen this issue with 107. :(

Like I've mentioned, that the only times 107 shows is in early morning just around dawn, but the Graph shows how it all goes from that time better than I could even explain. :(

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]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27640850 Fri, 19 Oct 2012 15:54:10 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27622513 [att=1]

More of the same continues with the Suddenlink 107 meg download speeds and Consistency.

]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27622513 Sun, 14 Oct 2012 20:57:11 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27615246
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]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27615246 Fri, 12 Oct 2012 05:47:59 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27611131 So far, it has been just a waste of money and the thrill is nearly gone, so falling back to the 50 is the way to go, but if part of the problem is actually an overloaded node like the tech had indicated, then I'll definitely just experience the same repeated slow downs. :(

I had better test results with the 20 Meg. :huh:

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Hope some other national 107 users might chime in on their recent performance experiences. :)

]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27611131 Wed, 10 Oct 2012 23:47:28 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27602206 http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27602206 Mon, 08 Oct 2012 17:12:35 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27600316
I had trouble getting 10mbps, and DOCSIS 3.0 has some trouble providing 20 here. With this in mind forget 100mbps, it's a pipe dream.]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27600316 Mon, 08 Oct 2012 07:56:32 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27583725
Best...but worse answer is....just not ready for Prime Time.
But Suddenlink is trying.... :hmm:

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]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27583725 Tue, 02 Oct 2012 18:18:54 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27574527 Hope it goes better with the Highspeed.
Care to provide the pricing on the new speeds of 50 and 107?]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27574527 Sat, 29 Sep 2012 23:00:56 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27570316
I have been working with Suddenlink for several months to try to get a connection to my house that does not disconnect, tile images on the Television, etc.

They replaced the modem, had techs check the cable and signal levels, and checked the point of service to my house twice.

I have been working with a supervisor since 8/4/12 to get my issues resolved.

I just got an email that says they had several issues in my area and think they have it fixed...I hope so.

Maybe what they found wrong will help your connection too.]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27570316 Fri, 28 Sep 2012 11:45:19 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27560616
Sounds also like you could just be on a node that can't handle getting that speed to you.

If it was me, I would just downgrade to the 50. I also have no need or desire for the 107 package, you may though.
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27560616 Tue, 25 Sep 2012 17:03:38 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557789
I'm done for the night... Getting kinda tired of messing with this stuff... going to give them another call tomorrow and see if there is any news.]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557789 Mon, 24 Sep 2012 23:07:07 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557692
0 dBmV -1 dBmV 0 dBmV 0 dBmV

Upstream 37dBmV

=============

Nothing has changed other than it's cooler outside and there probably aren't as many people using the internet here locally I'd assume.

Just an hour or two ago (whenever my last post was) it was:

-2 dBmV -2 dBmV -2 dBmV -2 dBmV

Upstream 37dBmV

==============

Downloading results through this period... you can clearly see it's getting faster...

Downloaded in 17 minutes 1 second at an average of 7.0 MB/s
Downloaded in 10 minutes 57 seconds at an average of 7.6 MB/s
Downloaded in 9 minutes 42 seconds at an average of 8.6 MB/s]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557692 Mon, 24 Sep 2012 22:45:34 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557453
I have one friend that upgraded as well although he's roughly 15-20 miles away... and has the same issues with speed.

We've also compared signals/firmware (same modem/routers) etc...

It's just frustrating to bend over backwards troubleshooting and testing everything I have and everything I have access to and not get the same from my ISP. I think the problem in my area is lack of competition. ]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557453 Mon, 24 Sep 2012 21:27:28 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557448
Upstream
None: 31db
-7db: 37db
2x: 41db

Downstream
None: 2-4db
-7db: -2db
2x: -4 through -6db

I notice a slight increase like I mentioned with the -7db splitter. I can't tell any difference so far adding another splitter.

So basically the tech installed the splitter to increase the upstream db... and it helped a little... but still not getting the speeds I'm paying for so I'm not sure where I can go from here.

I did a lot of reading/troubleshooting/time&money trying to solve this and I don't know what else to do other than downgrade to 50mbit or ask that they only charge me for 50mbit until they can actually provide what I'm paying for.

I have the most simple setup in the world... 1 line 1 router 1 computer. I even take the modem directly to the only drop in the house without the router to eliminate everything I can when I call tech support lol]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557448 Mon, 24 Sep 2012 21:25:40 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557421
From the pictures it looks like you are running through 2 splitters to get to the modem. If after 2 splitters your upstream is STILL in the low 30s, I would venture to guess that there could be a line issue. Anything less than around 30db upstream can give you troubles.

As to your question about fluctuation, you should see 1-2 pts variation depending on time of day/weather conditions. On that front you will only start to have issues when you see BIG swings. I have a main line amp that is out of spec again this summer and my upstream will swing as much as 15db (knocking me offline for hours until it cooled down again outside).
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20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557421 Mon, 24 Sep 2012 21:17:43 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557248
I'd like to try another splitter like they gave me but with the -3db output.

I took some photo's of the hookup... ignore my 20ft of cable coiled up... if this actually worked I'd shorten it to a few inches lol.

Here is the setup
-The tech installed the splitter outside in the box mounted to the house... but I moved it inside so it's easier to test/access.

»i.imgur.com/pqApt.jpg

splitter the provided

»i.imgur.com/ThF6E.jpg

my cheap splitter

»i.imgur.com/Dvtpe.jpg]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557248 Mon, 24 Sep 2012 20:24:54 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557197
If I remove the splitter (labeled -7db) the upstream falls to 31db.

Also the downstream levels to up to 4db.

I have a second splitter which isn't as nice as the one they provided but fairly new... my upstream goes to 41db and down levels range from -5 through -7.]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557197 Mon, 24 Sep 2012 20:11:33 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557019
Also, 36 db is a little low on the upstream]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27557019 Mon, 24 Sep 2012 19:21:12 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27556987 http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27556987 Mon, 24 Sep 2012 19:09:27 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27556947
Others on my street are having the same thing happen at the same time... and quite frankly are probably tired of me asking.

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=************;CMTS-MAC=************;CM-QOS=1.1;CM-VER=3.0;

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=*************;CMTS-MAC=************;CM-QOS=1.1;CM-VER=3.0;

===================

I noticed the time is an hour and 10 minutes off if that matters.

Current Time and Date Sep 24 2012 17:47:43
It's currently 18:55

======================

Modem/Firmware details:

Model Name: SB6121
Vendor Name: Motorola
Firmware Name: SB612X-1.0.5.1-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.
Hardware Version: 5.0
Firmware Build Time: Dec 21 2010 15:52:06]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27556947 Mon, 24 Sep 2012 18:59:34 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27556926
I've tested with:
Speedtest sites: Speakeasy, Speedtest.net, Suddenlinks own

Downloads:

Usenet which has more speed that 100mbit cable could ever touch.
FreeBSD mirrors hosted at several different high speed locations
WVU, MU Uni's (servers on backbone)
Multiple other random websites. All located on the east coast.

A few nights...before losing complete service for 4-6 hours I was pulling well over 100mbit on usenet. It would steady out almost exactly 107mbit and do so for 5gb files.

============

I'm STILL experiencing random disconnects. Modem power cycles when service drops. It's happened at least twice today already.

I have noticed after they "fixed" some lines or whatever was causing these outages my power levels have changed a bit.

My upstream power went from 36 to 37dBmV.
My downstream SNR went from 36 to 37dBmV.
My power levels increased. They were around 1-3 before tech installed splitter. Around negative 3-4 after.. and now they are negative 1-2.

I don't know if this small of a change is enough to even mean anything as I've noticed things do fluctuate a bit.

The tech put locks on the other outputs of the splitter so I'm unable to play around with different db of loss that the other ports provide :(

============

So in a nutshell.. as of this minute I'm still getting 5.2-6.8 average around 6.2MB/s (megabytes/s).]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27556926 Mon, 24 Sep 2012 18:53:39 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27556605 http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27556605 Mon, 24 Sep 2012 17:07:29 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27556278 http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27556278 Mon, 24 Sep 2012 15:44:50 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27556266 http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27556266 Mon, 24 Sep 2012 15:41:46 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27555297
When I had the 107mb package my speeds were great when downloading actual files. I could get 100mb+ all day long but when I went to any speedtest I rarely got over a 60mb reading from them. ]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27555297 Mon, 24 Sep 2012 11:48:22 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27553905
I upgraded to 50mbit one day... Everything was just fine! Then the next day or a few days after I purchased 100 as it was available.

I'm going to call and basically tell them I want to have "100mbit" but pay for 50 until I'm actually getting 100. I have no problem with their price but I'm not getting those speeds.... now even at off-peak hours.

If I have the time I will edit my OP and clean it up so it's not all disorganized.]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27553905 Sun, 23 Sep 2012 21:25:36 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27553874
I had all sorts of similar issues when I upgraded to the 50.]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27553874 Sun, 23 Sep 2012 21:12:27 EDT http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27553736
I monitor my modem signals... I troubleshooted everything I knew before the tech even got here.

I really think they weren't ready to sell this 100mbit speed option (and probably wont be anytime soon) on top of having some kind of line/equipment issues beyond where I live.]]> http://www.dslreports.com/forum/Re-Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27553736 Sun, 23 Sep 2012 20:24:11 EDT http://www.dslreports.com/forum/Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27553725
I have had suddenlink for some time now. I had 20mbit... then upgraded to a docsis 3.0 modem and purchased 30mbit... it worked fine and I always got the speed I paid for! I can't remember any outages or problems in over a year I had 30mbit.

So they advertise 100mbit... I purchase it....

Speed -- I can't pull anywhere close to 100mbit. I have no splitters and a single line (internet only). While waiting several days on a tech to be sent out I purchased a new modem and have it provisioned (a newer model of the same doc3.0). It helped every so slightly (probably coincidence).

Tech comes out and determines my upstream is too "hot". He installed a splitter which has a -7db reading on the output. It helped some. I was pulling 60-70mbit most of the time -- for a few days.

I notice a huge slowdowns during the day... I feel lucky if I get 60. At night... at least for a couple nights after 11-12pm I'd pull 90-100.

This is using the Suddenlink speedtest. I can't get anywhere near that on any other test most of the time. I also test with downloading files from Usenet which is probably the most accurate way I have of testing my speed.

================================

Now I understand I jumped on this 100mbit bandwagon rather quickly... and this company has a history of taking it's sweet time providing the service they advertise... so I have been patient... but lets talk outages now...

=================================

My connection has been progressively worse this weekend.

Saturday morning it was down 3-5 hours (spoke with other folks on my street, tv/phone/internet all out at the same times mine were).

Since then it's been off and on. I'll be in the middle of something and my modem power-cycles. I call several people on my street to find out their phones are down etc...

I drove around and found a bucket truck working on the lines last night... so I expected things to be fixed today.

Well I've had at least 5 outages today... usually for just a long enough time to piss a person off.

==============

What do I do in this situation? I have spent 100$ on a new modem and countless hours just making sure my cable inside the house / computers are fine. Once I cool down a bit I'm going to call support again but I have no faith that they are going to be able to do anything for me... and to be honest the tech that was here was a cool guy but he didn't seem to have any faith his company could provide the service I am paying for either.

I know this sounds bad but I hope this issue becomes more wide-wide spread so more people will be upset and organize with me... so we can contact the media and maybe get something done about this.

I'll stop ranting now and hope someone in the area chimes in and has some information.]]> http://www.dslreports.com/forum/Speed-Issues-since-922-100mbit-upgrade-Cross-LanesWV-27553725 Sun, 23 Sep 2012 20:19:25 EDT