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scottct1

join:2002-01-28
Newington, CT
Reviews:
·Cox HSI

[CT] Slow Speeds at Night...

Over the past few nights the speeds have dropped off to almost unusable speeds.

When I wake up in the morning all is fine. As an example here is my speed test from this morning...




32.48 Mb/s down 9.16 Mb/s Up and a very nice 19MS Ping time.

But at night it looks like this...




1.37 Mb/s down 8.97 Mb/s up and nice 18 MS Ping Time.

I am a member of SamKnows for the FCC and these issues have been documented by SamKnows...

Anyone else having this issue? Where do I go from here?
--
Scott Greczkowski
- SatelliteGuys.US
- MultiChannel News

mikecel79

join:2012-09-24
Cheshire, CT

I am seeing the exact same issue. During the day speeds are great but at night they are horrible. Ping times remain about the same though.


zenobia

join:2008-08-12
Manchester, CT
reply to scottct1

Same for me. Manchester CT area. It's horrible in the evenings.



SHoTTa35

@optonline.net

Do all you guys have D2 modems or something?

Only reason I posted is because it just sounds like congestion. I'm on another ISP but seen same issues too in Westport/Fairfield,CT with people with D2 modems.


scottct1

join:2002-01-28
Newington, CT

No I have a Docsis 3 modem.


scottct1

join:2002-01-28
Newington, CT
Reviews:
·Cox HSI

And its morning time again and all is fine again.



Whats wrong with your network COX??
--
Scott Greczkowski
- SatelliteGuys.US
- MultiChannel News



odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14
reply to scottct1

can you PM me your modem mac so I can take a look?


scottct1

join:2002-01-28
Newington, CT

Pm sent.

Thanks for taking a look!



odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14
reply to scottct1

Ok, got the info. It was a partial outage, that caused peak-time speed issues between ~midnight sat till early this morning.

It only affected CT but should be resolved and speeds should be back to normal.


scottct1

join:2002-01-28
Newington, CT
Reviews:
·Cox HSI
reply to scottct1

Hopefully that's it! Although I have my concerns just based on the fact that its been going on for a few days now... great all day then slow at night.

But guess we will find out tonight!

Thanks for your help!
--
Scott Greczkowski
- SatelliteGuys.US
- MultiChannel News


scottct1

join:2002-01-28
Newington, CT
Reviews:
·Cox HSI
reply to scottct1

Well we are down to even SLOWER speeds tonight... so slow that I can't even pull up Speedtest.NET to test it.

My son is mad at me because he could not play on XBOX Live tonight he said he kept "lagging out"

Downstream Value
Frequency 855000000 Hz
Signal To Noise Ratio 41.8 dB
Power Level 1.9 dBmV

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 25 855000000 Hz 1.9 dBmV 41.4 dB 2951 0
2 Locked QAM256 36 867000000 Hz 3.1 dBmV 41.7 dB 1885 0
3 Locked QAM256 37 873000000 Hz 2.6 dBmV 41.4 dB 2986 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 27000000 Hz 37.5 dBmV

So is anyone else having issues in the CT Area?
--
Scott Greczkowski
- SatelliteGuys.US
- MultiChannel News

scottct1

join:2002-01-28
Newington, CT
reply to scottct1

I checked again after midnight and regular speeds were back.

Its kind of frustrating, when it works good COX internet is great... but when you really want to use it and its crawling it is so aggravating.



odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14
reply to scottct1

checking again.


scottct1

join:2002-01-28
Newington, CT

Thanks. Sorry to be a pain.

I wish you worked nights so you could check when its happening then.


lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

said by scottct1:

Thanks. Sorry to be a pain.

I wish you worked nights so you could check when its happening then.

Well he can easily have someone at cox monitor things, during the evenings to find out what's happening.

scottct1

join:2002-01-28
Newington, CT

Well I hope they are monitoring it now, because we are crawling again.


scottct1

join:2002-01-28
Newington, CT
reply to scottct1

Last night was better but not by much. My speed tests showed the highest of 6 MB/s down. The upstream however is always above 8 which is great.



odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14

No good news yet, I'm still trying to get traction.



odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14
reply to scottct1

There will be another maintenance Sunday night/Monday morning, that should resolve this.

Thanks for the patience.


scottct1

join:2002-01-28
Newington, CT

Great, thanks for the followup!



odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14

1 recommendation

reply to scottct1

keep an eye on it tonight!


scottct1

join:2002-01-28
Newington, CT
reply to scottct1

Will do.

Thanks!


scottct1

join:2002-01-28
Newington, CT
reply to scottct1

Ok keeping an eye on it... testing it now we are just about at 11. Not seeing any improvement yet.



odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14
reply to scottct1

how was it tonight?


scottct1

join:2002-01-28
Newington, CT
reply to scottct1

Top speed was up around 11 Mb/s better then the 1 Mb/s nut not where it should be unfortunately.



odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14
reply to scottct1

We've got another maintenance pegged for wed/thur, so stay tuned.


mikecel79

join:2012-09-24
Cheshire, CT

I know you said there was maintenance scheduled for wed/thurs but I figured I'd chime in anyways. Seeing download speeds of 2.8Mb and upload speeds under 1Mb using speedtest.net tonight.



odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14
Reviews:
·Comcast

Hopefully the last maintenance was completed this morning. Give it a shot tonight and let me know what happens.

The issue I was talking about was specific to Rocky Hill/Newington where scottct1 is located. Are you also having a speed issue?


mikecel79

join:2012-09-24
Cheshire, CT

Yes I am also seeing slow speeds at night. Cheshire is pretty close to Rocky Hill/Newington I thought it might be related. During the day speeds are great but at night they usually drop down below 3Mbps. I can provide you with my cable modem MAC when I get home.



odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14

Yeah, send it over when you get home. I doubt they are related, but I don't work in the system so cannot be absolutely sure.