Folks, I received email from Rob at tech support this morning that said,"We're sorry for the inconvenience. We were doing system maintenance. We will send out a mass mailing to all our customers to apologize again".
Hmmm ...., half day system maintenance during the day without warning
I work from home and this would have been quite inconvenient if I did not have backup internet.
They should give advance warnings about the maintenance, people who work from home could plan around it.
It's all about communication. Outages are expected, but unplanned needless 16hr outage when you are uploading your PowerPoint presentation or bugfix into release build at deadline day .... ouch
I agree, communication from IKTEL is inadequate. How difficult is to send a mass mail to all subscribers a day ahead ?
Well IKTEL, this will cost you around $400 just from this wallet, will take 12 months promo from Cogeco. Only way to teach you those communication skills