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ryamjohnson0

join:2012-09-07
reply to GLIMMER

Re: [IL] Phone and Internet Drops Out for Past 3-4 Weeks

I contacted Mediacom Support and they also suggested its a docsis 1.0 issue with my Modem (Motorola SB5101). Modem basically burns itself out. They are going to send me a test Doscis 2.0+ perhaps 3.0 and see if it makes a difference. If so I will purchase a new one myself.

He (Tech) sounded pretty convinced that the old modems cant handle the lastest speed increase 15Mbps. He also stated this fixed his home connection as well.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
Keep me updated once you get the new modem.

GLIMMER

join:2004-01-17
Fisher, IL
reply to ryamjohnson0
the sad thing is the sb5101 is a docsis 2 modem not a 1.0... There is a problem with channel 102 my 5101 will conect to it and it causes problem the sb6121 wont connect to that channel so all is well

ryamjohnson0

join:2012-09-07
reply to ryamjohnson0
Will do.

ryamjohnson0

join:2012-09-07
reply to GLIMMER
Good point the Motorola SB5101 is a Doscis 2.0. We'll see what happens either way.