I totally agree. As with any business, communication with your customers is key. I am so glad I was wrong and it didn't work out like I suspected it would Sending out a mass email after the fact is not very productive. Keeping your paying customers in the loop is.
You are preaching to the converted Allan is not one of them and he doesn't spend any time here. HE has minimum wage flunkies, like Rob, that do that for him.
You are preaching to the converted