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wacko1128

join:2010-03-23
Clinton, IL
reply to wacko1128

Re: [IL] Ultra50?

Any ideas?


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
I see some pretty bad upstream signal issues that can cause low upload speeds.

wacko1128

join:2010-03-23
Clinton, IL

1 edit
Interesting. The tech (who I never saw do any check and assume someone he was on the phone with had checked) mentioned that my signals looked fine and that nothing was wrong @ my house.

Also, is there any reason that speedtest.net thinks I am now located somewhere in south-central Missouri rather than central Illinois? This changed when you provisioned my modem. Just seems strange.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Its not just at your location. I am seeing an issue in the area.

wacko1128

join:2010-03-23
Clinton, IL
The tech did mention that there may be something wrong in the area, but was very non-specific and didn't mention if they would be working on the problem (not to mention that he didn't know if our town had Ultra 50 service).

Is there any info you could give me about this issue? Of course it doesn't need to be very specific, just something along the lines of "it will be fixed" & hopefully soon.

I didn't notice any problems with my service before this upgrade.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Do you notice any issues with your service since the upgrade?


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
I have escalated this issue to the Area Manager. As soon as I get an update, I will let you know.

wacko1128

join:2010-03-23
Clinton, IL
reply to MediacomChad
1. Not getting upload speeds as advertised.

2. Inconsistent download speeds on large files (goes up & down a good deal compared to before where the flux was quite minor).

I don't hate it & am not angry. Just trying to get the best service that I am paying for.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
I completely understand.

wacko1128

join:2010-03-23
Clinton, IL
Best of the night:



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Thank You for the update.