Topic 'Re: Videotron Speed at 10pm Montreal Area' in forum 'Videotron' - dslreports.com

Re: Videotron Speed at 10pm Montreal Area

Wed, 26 Sep 2012 07:20:03 EDT

cbourdeau posted : Mon billet est chez Acanac, pas directement a distributel. C'est l'ingenieur de Distributel qui a trouv� le probl�me hier, donc ils ont peut-�tre mis les agents qui r�pondent au t�l�phone au courant... Si non, le nom de l'ing�nieur est Steve, peut-�tre qu'en appelant il poura r�f�rer la personne du support � lui...

Re: Videotron Speed at 10pm Montreal Area

Tue, 25 Sep 2012 17:58:36 EDT

pducharme posted : il a bien essay�, mais on lui dit qu'il est "fou" quasiment. On dit pas de probl�mes de notre cot�... en tous cas, on va attendre de voir si c'est r�gl� pour toi, si ca marche, on aura ton billet en r�f�rence ?

Re: Videotron Speed at 10pm Montreal Area

Tue, 25 Sep 2012 16:11:19 EDT

cbourdeau posted : C'est possible, il faudrait qu'il ouvre un ticket chez distributel pour en etre certain.

Re: Videotron Speed at 10pm Montreal Area

Tue, 25 Sep 2012 14:36:34 EDT

pducharme posted : Penses-tu que ca va r�gler le probl�me de mon beau-fr�re qui est sur Distributel et qui a des lenteurs depuis une couple de semaines? Il est � St-C�saire (dans le 450). Possible que leur liens passe par ce m�me routeur je suppose??

Re: Videotron Speed at 10pm Montreal Area

Tue, 25 Sep 2012 13:41:50 EDT

cbourdeau posted : Distributel found the problem. A router for the Montreal region was overloaded. They should have the problem fixed next week. In the end it was just Acanac's users that had the problem.

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 15:11:08 EDT

cbourdeau posted : Oui, mais je ne crois pas qu'une personne de plus va aider la situation. Je communique avec Glenna 2-3 fois par jour via le system de ticket et �a semble bien fonctionner. Il me semble que Glenna est la bonne personne pour les probl�mes de cable. C'est elle qui est responsable de r�gl� les probl�mes avec Videotron.

Jusqu'� maintenant j'ai un bon service de la part du support, �a �t� un peu long (2-3 jours) � partir, mais je vois que �a avance. Je viens de recevoir un message de Glenna qui me donne un rendez-vous avec un tech de videotron mercredi prochain.

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 14:53:55 EDT

julienvf posted : Tu peux aussi demander � Lynn (employ� d'Acanac) qui est pas mal pr�sente dans le forum Canadian Broadband d'y jeter un coup d'oeil...

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 14:12:08 EDT

GuiGQc posted : Oh, phew. :o LOL!

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 14:10:12 EDT

cbourdeau posted : No, in a txt file...

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 14:09:02 EDT

GuiGQc posted :

said by cbourdeau:

I made speed tests at different times and recorded the speeds.

You can register to speedtest.net
That way, all the speed tests will be saved in your account and you won't have to "record" them. I hope you weren't talking about an actual video! haha :p

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 13:20:51 EDT

cbourdeau posted : Where can I file a complaint? If it comes to that I might, but for now my ticket is not closed at Acanac so we'll see what the next move will be. Up to now Glenna has done a good job and I don't think that she'll let me down just now...

In the last 2 days I made speed tests at different times and recorded the speeds. It clearly shows that the later it gets in the evening, the slower the speeds. She wants me to send it to her so she can forward it to Videotron...

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 13:05:41 EDT

GuiGQc posted :

said by cbourdeau:

They opened a ticket with Videotron and they basically blew them off because I use P2P

can't you file a complaint for that?

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 12:19:47 EDT

cbourdeau posted : Well it could if I was the only one affected and didn't stop my torrents when doing speed tests... But that's not the case. I just hope that the cable support checked that their link with videotron wasn't maxed out during this time before contacting videotron..

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 12:16:18 EDT

BigBlarg posted :

said by cbourdeau:

They opened a ticket with Videotron and they basically blew them off because I use P2P and had large amounts of data transfered from and to my computer. Comming from Videotron, I guess more than 50gb is a lot of data...

As if this could explain the slowdowns

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 12:07:05 EDT

cbourdeau posted : Yep I also asked that they check if any speed limiting actions where taken by them in the last days and to check the status on their link to Videotron to make sure it's not the bottle neck.

They opened a ticket with Videotron and they basically blew them off because I use P2P and had large amounts of data transfered from and to my computer. Comming from Videotron, I guess more than 50gb is a lot of data...

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 11:46:45 EDT

BigBlarg posted : I understand.

In this case it sounds like to me it could be the link between Vid�otron and Acanac, but let's wait and see if other people here are aware of something.

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 11:38:56 EDT

cbourdeau posted : Acanac customers. I'm just trying to know if any Videotron users are having the problem.

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 10:25:02 EDT

BigBlarg posted : When you talk about "a few people in Montreal" are you talking about Acanac customers? Or are there some Vid�otron customers too?

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 09:47:37 EDT

cbourdeau posted : Actually I'm not on Videotron and not in Montreal, I'm on Acanac in Chateauguay and for the last 3 weeks I've been having speed issues from around 7 the speed starts to go down. I now that Acanac can get my speed down to 15Mbps in peak hours, but apparently that's not the problem. It gets down to 2-3 Mbps.

A few people in Montreal are having the problem as well and I'm trying to figure out if it's Acanac's problem or it's congestion in specific areas. That's why I was asking in the Videotron forum.

I've already contacted Acanac and they're sending a tech to my house soon. When the tech shows up the problem won't be there since it gets to 3Mbps at around 10pm. My signal has already been checked 2 times by Videotron and everytime it's excellent. So i'm not sure what they're going to check but I'm willing to let them do their work so they can find the cause and fix it.

Re: Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 09:28:51 EDT

BigBlarg posted : I'm not in Montr�al, but everything is fine for me on the south shore.

For that kind of problem it would probably be better if you called Vid�otron directly. I suppose your cell could be congested.

Videotron Speed at 10pm Montreal Area

Fri, 21 Sep 2012 08:28:28 EDT

cbourdeau posted : Hi, I'm having speed problems in my area around 10pm. The speed goes down to 3-4Mbps on download (on anything including speedtests, I'm on a 30Mbps plan) and upload is ok... Is anyone having the same problem?