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June
Anon
2012-Sep-25 10:21 pm
[TWC] Upgraded to 30/5 But speeds remain the sameI recently upgraded to the Extreme 30/5 plan..but I don't notice any difference in the speeds. Is there a reason why I'm not getting the speeds I paid for?
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actions · 2012-Sep-25 10:21 pm · (locked) |
Anonymous_Anonymous Premium Member join:2004-06-21 127.0.0.1 |
Maybe your modem is out dated.? trade it in for a newer docsis 3.0 modem get a receipt when you take it back this way you have a legal document to prove you gave them the old modem back. |
actions · 2012-Sep-26 7:13 am · (locked) |
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June
Anon
2012-Sep-26 8:12 am
Well I don't know if this modem is out dated or not, but I just recently purchased my own Motorola SurfBoard SB6141 to replace the Ubee DDw3611 modem/router combo that Time Warner had given me. Its working fine, except for the fact I'm not receiving the high speeds that I'm paying for..and I don't know why..Can someone help? |
actions · 2012-Sep-26 8:12 am · (locked) |
dellsweigExtreme Aerobatics MVM join:2003-12-10 Campbell Hall, NY |
said by June :Well I don't know if this modem is out dated or not, but I just recently purchased my own Motorola SurfBoard SB6141 to replace the Ubee DDw3611 modem/router combo that Time Warner had given me. Its working fine, except for the fact I'm not receiving the high speeds that I'm paying for..and I don't know why..Can someone help? Sounds like they never updated your modem provisioning - call support and have them verify Also - where are you measuring your speed?? directly connected to the modem, your router or over a wireless connection?? I also upgraded recently to 30/5 on TWC and purchased my own SB6141. My first one was defective and gave me lower speeds - replaced the SB and now all is fine -I will note though that it is impossible to tell if my modem was bad or if the second time they (TWC) provisioned it they did it right |
actions · 2012-Sep-26 8:22 am · (locked) |
Jabbu Premium Member join:2002-03-06 |
Jabbu to June
Premium Member
2012-Sep-26 8:57 pm
to June
Try rebooting the modem, then post your signal levels from » 192.168.100.1/cmSignal.htm if your still stuck. The 4mbps upload looks like the modem is prov'd for 30/5 but something is bottlenecked. |
actions · 2012-Sep-26 8:57 pm · (locked) |
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June
Anon
2012-Sep-26 10:46 pm
I don't know what any of this stuff means but this is what I got :
Downstream Bonding Channel Value Channel ID 1 2 3 4 Frequency 705000000 Hz 711000000 Hz 717000000 Hz 723000000 Hz Signal to Noise Ratio 37 dB 36 dB 36 dB 37 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 8 dBmV 8 dBmV 8 dBmV 9 dBmV Upstream Bonding Channel Value Channel ID 2 Frequency 38000000 Hz Ranging Service ID 4781 Symbol Rate 2.560 Msym/sec Power Level 55 dBmV Upstream Modulation [3] QPSK [2] 16QAM
Ranging Status Success Signal Stats (Codewords) Bonding Channel Value Channel ID 1 2 3 4 Total Unerrored Codewords 3876727499 3876169932 3876178101 3876187577 Total Correctable Codewords 13 15 32 61 Total Uncorrectable Codewords 548 1396 1394 525 |
actions · 2012-Sep-26 10:46 pm · (locked) |
June |
to dellsweig
I measured my speed directly connected from my modem to the pc..And today I just installed my netgear router and tested the speed while it was directly connected to the router and I received the same results..
Also I was getting the same speed test results with the old Ubee DDw3611 :/ |
actions · 2012-Sep-27 6:51 am · (locked) |
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Here is your problem "Power Level 55 dBmV" that is way too high, recommended is "~40-49dBmV". Your bottleneck seems to be the upstream having too much power thus causing you to fallback to 16QAM giving you the lower upload speeds. It could be as simple as moving the modem to the first cable splitter in your house, or it could be something on Time Warner Cables network. If the latter you'd have to call them, but how is your modem connected? But if your not sure what to do, then you can just call and ask for tier 3, they can run tests and go from there. |
actions · 2012-Sep-27 8:12 am · (locked) |
kilrathi Premium Member join:2005-04-22 Rockaway Park, NY |
to June
His upstream is max 16QAM, too high power level wouldnt lower modulation it would either T4 timeout or operate. But yes, if he has any splitters try to remove at least 1 and see how it changes your signal and anything else. |
actions · 2012-Sep-27 9:22 pm · (locked) |
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June
Anon
2012-Sep-28 7:44 am
Would doing so improve my bandwidth and make the speeds more consistent? I might have to call out a tech for that..Also the devices connected to the wireless network suffer greatly too. (Example: I lag horribly on pc games and XBL games) |
actions · 2012-Sep-28 7:44 am · (locked) |
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That depends where the problem lies, if its that simple it should fix it, but if its with Time Warner Cables system, then the problems will persist. |
actions · 2012-Sep-28 9:27 am · (locked) |
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June
Anon
2012-Sep-29 9:21 am
Here are the results I got this morning when I tested my bandwidth..but its weird because I haven't done anything to try to fix the problem and I wanna know why I can't receive these speeds on a more consistent basis throughout the day.
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actions · 2012-Sep-29 9:21 am · (locked) |
Jabbu Premium Member join:2002-03-06 |
Jabbu to June
Premium Member
2012-Sep-29 11:47 am
to June
What city are you in?
In your original post you used a toronto server, then your last post is a hamilton server.
I constantly getting my cap, 30/5, but toronto will only test me out at 14/2, and hamilton will give me 30/4.
If you are in NY you should be using speedtest.nyroc.rr.com |
actions · 2012-Sep-29 11:47 am · (locked) |
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June
Anon
2012-Sep-29 12:33 pm
I'm in Niagara Falls, NY. I have tried using that speed test on time warner's website, but every time I go to that page, the "begin test" button does not appear and this message shows up instead : This site is for use by Time Warner Cable Customers of the Buffalo, Rochester, Central NY, Albany, & New England Divisions. For additional assistance, please visit help.rr.com. Also this test is from Hamilton, ON :
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actions · 2012-Sep-29 12:33 pm · (locked) |
Jabbu Premium Member join:2002-03-06 |
Jabbu to June
Premium Member
2012-Sep-29 12:45 pm
to June
Using IE? Try chrome, also try » speedtest-buffalo.nyroc.rr.com |
actions · 2012-Sep-29 12:45 pm · (locked) |