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Agiguere

join:2012-09-17
reply to cindyy

Re: Acanac, never see such bad service before

Finally got my refund after months of mails and tickets! (no service on VoIP since March 28Th)

I paid a full year in advance. They wanted to charge me month to month at regular price at 19.95$/Mth for months used and give my credit of the full year in at advance at 9.95$...

I refused, they checked with their supervisor and finally I got the credit on what I paid...

It was really hard to solve!

But it's not over yet with them, I also have problems with my Internet Cable order... Still working on that for about 2 months...
I hope we'll find a way to solve that soon!

AGiguere



Fergless
Premium
join:2008-04-19
Toronto, ON
kudos:1

I also have problems with my Internet Cable order

said by "Agiguere" :
I also have problems with my Internet Cable order... Still working on that for about 2 months...
I hope we'll find a way to solve that soon!
What is the problem with your Cable order Agiguere.

If you can IM me your Account Info as follows.
Cable Username :
Ticket # :
Last 4 #'s on your Credit Card :

I will see what I can do to rectify the problem.

Tks

Agiguere

join:2012-09-17

Thanks to Acanac staff that take care of forums...

Only stange that the follow up and answers are faster in forums than the official ticket system!