thurst0n
join:2011-06-19
Johnston, IA
kudos:1 | reply to OldCableGuy
Re: [IA] Mediacom Customer Service = Oxymoron said by OldCableGuy :Mediacom also has the booties. And actually it is an OSHA requirement that you do not remove your boots/shoes inside at a work site which the customer home is part of.
Quite frankly the whole way you described this has turned me off. You judged the installer / contractor / tech before he even walked in the door. Your description of him leaves no question you feel you are better than him. It is no wonder that no one has worked your issue.
Quite frankly, if I was the tech assigned to your ticket I'd tell you that if you know so much about the problem, fix it yourself.
Customers like you are why techs get burnt out and quit caring.
So the tech chose to go against osha then? I'm not sure what your point is. I feel like you didnt even read my posts.
I definately judged the tech before he walked in my door. It's called a first impression. He didn't look professional at all. I didn't tell him this or treat him any differently, it was an internal thing that I've only brought up now for context because he literally did nothing.
I did not act like a smartass to him at all. I asked if he knew what the issues were I was having, and explained to him the best I could. Internet cuts out randomly sometimes the modem resets, sometimes it doesn't.
Everytime someones posts they seem to say things the tech did wrong, then tell me that I'm in the wrong for the way I treated him. I treated him like a human.
I do feel that I'm better at my job than he is at his job. But I do not in any way think I'm close to his level in terms of knowledge regarding modems and networking. I do however know how to plug in a modem, and connect an ethernet cable to my router and then to my computer. That I know how to do. I could probably also do the line tests if I had the equipment.
Customers like me are how techs get burned out? Please tell me exactly how I treated the tech that turned him off so much.. Also please tell me why I'm not supposed to be upset when I'm the one getting jerked around by mediacom. Why do I need to have another tech out to my house? Oh that's right the first tech didn't do his job, if he did his job, then the person on the phone who scheduled the thing didn't do their job. It's not my job to know what the problem is. I did my job which is paying the bill and telling mediacom when serviec is out.
Quite frankly I don't care if you're turned off. I haven't done anything wrong. If you don't agree with me that's fine, but I never treated anyone in any bad way. The worst words I had were me ranting to MediacomChad when I was in the moment and upset. He handled it wonderfully.
You need to really read what I"m saying instead of making assumptions and putting words or actions in my mouth.
Do you not make an impression of someone when you first see them? Would you not think it's relevant that someone looks unprofessional and doesn't even attempt to talk to you when that's their job to figure out the problem and fix it?
If he knows the issue he should have fixed it or done proper tests. If he didn't know the issue then he needs to ask me.
I only brought up the shoes thing because that other tech did. I don't care if he takes his shoes off or not. It's good to know that he broke an osha rule though. Maybe I should report him.. you do make a very good point in that.
Of course I would have no problem if you put a bag over your shoes, but to simply refuse to take your shoes off with no other options would not fly in my house. I hope you are now more turned off than you were, because I'm getting turned on. |
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 ·Mediacom
| reply to OldCableGuy
Re: [IA] Mediacom Customer Service = Oxymoron said by OldCableGuy :Mediacom also has the booties. And actually it is an OSHA requirement that you do not remove your boots/shoes inside at a work site which the customer home is part of.
Quite frankly the whole way you described this has turned me off. You judged the installer / contractor / tech before he even walked in the door. Your description of him leaves no question you feel you are better than him. It is no wonder that no one has worked your issue.
Quite frankly, if I was the tech assigned to your ticket I'd tell you that if you know so much about the problem, fix it yourself.
Customers like you are why techs get burnt out and quit caring.
Exactly. Thank you for this.
He's one of those customers that call in and wants a tech out now. Not when they can but now. Meaning he wants the tech to come out to his issue before other customers who called in first get their issues fix first. I've dealt with these customers before. They usually make threats about leaving to another ISP. Go to that ISP, have the same issue there, then come back.
It's just another case of idiot customer having a fit.
About your comment on the person no removing their shoes and you'd not let them in. That's your fault as we can see you have no compassion for the rules techs have to follow. As stated, it's an OSHA rule not to remove shoes. So instead of being a jerk about it you could be like " I want this done so I'll get some towels or a sheet." But hey you wanted to make it difficult. From reading all this it's evident you like to be difficult.
Also the phone queue isn't always full of people needing help. Often at least from my experience in the call center is that people are calling to ask questions or add services. Yes support issues come in but not as much as people think. Not every call is a trouble call. I remember once taking 100 calls and 80 were asking me questions about the home page and the antivirus. 5 were asking to add remove services. |
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| said by CappinHoff:It's just another case of idiot customer having a fit.
That statement right there is why mediacom will always be rated last in customer service among cable companys. You guys just dont care and your statement there backs it up |
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