Bonita Springs, FL
Need some awfully basic help with CenturyLink, please
We've recently relocated and signed up for CenturyLink phone and internet service. This is the strangest situation we've ever encountered with phone service in that we were provided with no documentation whatsoever and I have been unsuccessful at getting any answers either by phone, email, or live chat.
The good news is that after an inept installation I got an excellent tech in CenturyLink Internet Fiberoptic phone support and there have been no lapses in connectivity since. Haven't checked the speed.
Specific questions now are:
1. Where/how do we get a local phone directory? (Husband does not use a computer.) When I called, I could not understand the person on the other end of the phone, but then she terminated the call anyway. Tried live chat but that representative suggested that I buy a directory from an organization that supplies them throughout US and Canada. It doesn't seem as if subscribers should have to pay for a directory.
2. Is there such a thing as CenturyLink email? If so, how can I find out what my address is? (Thankfully, I still have gmail.)
3. Supposedly we have all the enhanced calling features but I need instructions for how to use them. Tried using the codes that AT&T used where we lived previously but they don't seem to work.
4. Are we supposed to use the phone filters that we used on our previous DSL non-fiberoptic system?
said by tempgal:You shouldn't have any difficulty at all getting a local phone directory. I have about 6 different ones delivered to my place every year. CL have been delivering phone books to my house and they also list my (mobile) number, even though I do not have any phone service with them.
1. Where/how do we get a local phone directory?
This link should help: »www.centurylinkyellowpages.com/O···oks.aspx
Try this: »secure.centurylink.net/register/
2. Is there such a thing as CenturyLink email? If so, how can I find out what my address is?
|reply to tempgal |
1) Not exactly sure, as I personally haven't used a phone book in years
2) I believe there should be. I'm thinking that you should have recieved some instructions on how to setup your email
3) Goto »www.centurylink.com & on the bottom, under support, click on "Home Phone Support". It will prompt you for your zip code. After you enter that, it will give you a couple of downloads for the call features & how to use
4) You need to use a filter on all phone jacks that is going to have a phone connected, except for the jack the modem is plugged into.
Bonita Springs, FL
|reply to broccoli |
Thanks, but ...
Regarding the yellow pages link, there is nothing listed for Florida directories.
Regarding the link to register for email, an account number is required and we have no account number.
It appears that no paperwork was generated for our installation and connection.
Maybe that means that our account will forever be free? HA! Not likely.