Topic '[Troubleshooting] MiFi 4620L Firmware Won't Update' in forum 'Verizon Wireless' - dslreports.com

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 03 Dec 2012 22:22:19 EDT

pioneer56 posted : Good, it isn't just my device then!

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 03 Dec 2012 16:54:35 EDT

jcharr1 posted : Yeah, I noticed that too. I thought mine were broken at first. It turns out that that it just takes a good bit longer between when you press the power button until it actually powers on if it's plugged in. If it's been plugged in for a while on the battery screen, then pressing the power button makes it come on immediately like normal. The delay happens if you either plug it in and immediately try to turn it on, or if it's plugged in, turn it off, and then immediately try to turn it back on again when the battery display comes up. Weird.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Sat, 01 Dec 2012 20:23:05 EDT

pioneer56 posted : Did anyone else notice that it is hard to turn the power back on when it is plugged into the charger without pressing the power button too long and restarting the unit or powering it off again? It doesn't do it when on battery only though.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Thu, 29 Nov 2012 14:06:50 EDT

jcharr1 posted : One small but nice change I noticed is that 1xRTT now actually shows up on the screen as 1X now instead of 3G. For some reason, one of my Mifis updated fine OTA, but the other I had to download and install over USB.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Tue, 20 Nov 2012 20:12:55 EDT

pioneer56 posted : Had to check a couple times, but it finally found the update and installed.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Tue, 20 Nov 2012 20:01:21 EDT

anon posted : I did setup a 4620LE today, where it did just come 'over the air' to the device and it prompted me to update.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Tue, 20 Nov 2012 10:52:47 EDT

Oregonian posted : I still had to go into the web interface and have it check for updates but then I didn't really give it time to find the update on its own. I just turned it on and told it to update. Worked for me the first time I tried it after many unsuccessful tries at the previous version of the update.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 19 Nov 2012 21:14:13 EDT

Jim_in_VA posted : is that pushed to the Jet?

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 19 Nov 2012 19:50:50 EDT

Oregonian posted : Looks like some worthwhile updates.

Thanks for posting.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 19 Nov 2012 19:49:09 EDT

Oregonian posted : Today I too was successfully able to update to firmware version 3.20.11.

Finally!

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 19 Nov 2012 19:41:49 EDT

anon posted : Here's the release notes on 3.20.11 from the Verizon website: »support.verizonwireless.com/pdf/···620l.pdf

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 19 Nov 2012 18:45:44 EDT

anon posted : Correction to my last post, I mis-typed. We are getting 3.20.11 now. I used the word "not" in my post above..sorry. The update is now working for both our 4620L units and our new 4620LE units.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 19 Nov 2012 18:32:34 EDT

anon posted : All,

My organization ordered more 4620L's from Verizon. They don't sell them any longer...the 4620LE is what they sell they told us.

We received the 4620LE units...they are literally 4620L's, but with a double size battery! All they did was take 4620L's, put in a larger battery, then a double height battery door. The little label says "4620LE", but the firmware and management pages still show 4620L...hahaha.

Last week, I was unable to update the firmware as in the past. However, today I am not successfully getting, over the air, the update to 3.20.11. A few little things I've noticed are that now the unit, when connected to 4G, says "4G LTE Verizon" when it used to not have the LTE section. It also displays the MDN (phone number) of the device when you go to the information section on the device, where in the past it just gave you a URL for connecting to the unit.

Glad the update is finally working..I have faith now that the units will update. I am a little miffed though that the 40 or so 4620L's we bought the past few months now have the wimpy battery and anyone buying now gets a "4620L", but rebranded as a 4620LE with extended battery...

Cheers.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Fri, 16 Nov 2012 16:05:54 EDT

Oregonian posted : Thanks for the update.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Fri, 16 Nov 2012 10:55:38 EDT

jb11464 posted : For what it's worth...
Called Novatel Support Level 2 who now says new version is
3.20.10, is completed, and should be out by the end of November.
Also was told that notification of update will appear on MiFi unit itself, and can be installed directly from the unit without Web Interface.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Tue, 30 Oct 2012 12:41:30 EDT

anon posted : Its the end of the month and yet no update =[

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Sat, 27 Oct 2012 17:33:54 EDT

anon posted : All good information that gives me hope. Neither Verizon nor Novatel support has even acknowledged my e-mail questions about port forwarding. They didn't happen to mention whether the extra .09 version points include a fix for that, did they?

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Wed, 24 Oct 2012 13:49:45 EDT

jb11464 posted : yup. They are combining the original .01 upgrade which has the
problem, along with the upgrade which was to follow, hence the .10 version.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Wed, 24 Oct 2012 08:48:56 EDT

anon posted : Isn't that just the same exact thing we're all doing? OTA update basically?

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Tue, 23 Oct 2012 15:49:15 EDT

jb11464 posted : As an FYI, Novatel level 2 support said update will be out by month end, and the new version will be 3.20.03.10

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 22 Oct 2012 20:04:51 EDT

anon posted : We're doing about 40 of these 4620L Mifi's at my company. I've been watching closely since my first post weeks ago. Last week, the update did show up...this week it does not.

I see Verizon still has the instructions on how to update to the 3.20.03.01 here: »support.verizonwireless.com/syst···20l.html if you look at the "Software update instructions", you'll see them mention that firmware version exactly.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 22 Oct 2012 17:09:54 EDT

jcharr1 posted : Actually I have to take that back. Now neither of them are showing the update.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 22 Oct 2012 17:07:22 EDT

jcharr1 posted :

said by pdxsk :

I posted a few weeks ago. Today, I have nine (9) more 4620L's to deploy in my organization. Now, when I try to do OTA update, in the admin pages and 'check for update', nothing comes up. The 3.20.03.01 doesn't show up. Maybe Verizon stopped trying to push it in preparation for a better, functional update?

The strange thing is I've noticed that the update has stopped showing up on one of our mifis but it still shows up on the other one.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 22 Oct 2012 16:06:02 EDT

anon posted : I posted a few weeks ago. Today, I have nine (9) more 4620L's to deploy in my organization. Now, when I try to do OTA update, in the admin pages and 'check for update', nothing comes up. The 3.20.03.01 doesn't show up. Maybe Verizon stopped trying to push it in preparation for a better, functional update?

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Sun, 21 Oct 2012 12:48:20 EDT

Oregonian posted :

said by Oregonian:

I don't think that I have tried the USB cable to laptop route for the update. I've been trying to do it OTA. I will give it a try and report back.

Well, I tried the USB update route with no success.

I disabled wireless on my laptop and installed the 4620L USB drivers. I then tethered the 4620L to the laptop using USB. All good so far - internet access was still available. I logged into the 4620L and went to software update. As usual, it found the update and then I selected "Install". When the unit rebooted it still shows the old software version and shows that the update failed.

So I am back to waiting on Verizon or Novatel for an update that will work.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Sat, 20 Oct 2012 11:24:00 EDT

jb11464 posted : There is no available executable file from Verizon as of Thursday.
I spoke to Level 2 about sending out a file and installing via usb, but
they said that this was not what they were working on. All I could get from them was that they were working on the OTA problem and
that they do not have an ETA.

Basically they said to ignore the update notice.

I pointed out that during the "update" the green download bar indicated the firmware was being downloaded, but if you monitored the WWAN traffic status before, during, and after the file was supposedly downloaded, you would see that there was no activity - let alone 200Kbps of download traffic.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Sat, 20 Oct 2012 09:14:40 EDT

anon posted : Btw I'm pretty sure many of us thought of that already...so please stop praising yourself. We are stuck on trying to find the manual firmware file itself hence why we can't fix this problem yet.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Sat, 20 Oct 2012 09:14:21 EDT

anon posted : lol what are you talking about? Please make more sense. What firmware are you on? Did you do OTA update? Or did you download the firmware somewhere that we all don't know of and manual updated the mifi?

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Sat, 20 Oct 2012 01:18:07 EDT

jcharr1 posted : Yes, I'd love to know that too. I tried looking for it but never found anything.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Sat, 20 Oct 2012 01:07:34 EDT

Oregonian posted : Where did you find the full update file?

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Fri, 19 Oct 2012 20:19:19 EDT

spkay posted : Maybe just because i'm a software guy i'm more comfortable downloading the full update file and then running a local install. Mine worked fine, when I restarted it was all up to date.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Fri, 19 Oct 2012 13:09:07 EDT

Oregonian posted : I don't think that I have tried the USB cable to laptop route for the update. I've been trying to do it OTA. I will give it a try and report back.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Thu, 18 Oct 2012 23:25:28 EDT

spkay posted : I updated mine to the latest recently (last week) and it went fine. I used my laptop running Win7 x64 and IE9 with no problems. The update went fine (USB cable to laptop) and the update succeeded after running for a couple of minutes. Not sure what your issue might be.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Tue, 16 Oct 2012 16:58:42 EDT

anon posted : Same problem here. Called Verizon support today and they had no clue about the problem or that the 3.20.03.01 firmware update even existed. I lost hope when I found that out.

The rep said it would be a Novatel problem if its firmware related.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Tue, 09 Oct 2012 14:49:11 EDT

jcharr1 posted : Thanks for the update. :)

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Tue, 09 Oct 2012 13:13:32 EDT

jb11464 posted : Last evening Novatel tech support said that Verizon will be pushing
out a new update which takes care of the update failure, and something new. This is to be available by month end.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 08 Oct 2012 14:52:19 EDT

anon posted : I downloaded my 4620L's XML config file to change some other settings that can't be changed in the web interface (DHCP and max users of 5 for 3G). In addition to what I was looking for, there is a setting for with a subordinate . My FUenable setting is 0. I'm not desperate enough for the update yet, but you could also consider changing that to 1 and uploading the config file back to the JetPack.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 08 Oct 2012 11:23:30 EDT

anon posted : Hoping for a fix here too - i'm having the exact same problem - please continue to update if verizon or novatel are in touch

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Fri, 05 Oct 2012 01:07:52 EDT

Oregonian posted : I hope so. Fingers crossed.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Thu, 04 Oct 2012 21:39:46 EDT

anon posted : I spoke to Novatel Support who said they should have a fix by the end
of next week. After this there will be further updates to add functionality (so they said).

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Thu, 04 Oct 2012 07:22:37 EDT

anon posted : I stated this before and I still can't believe they aren't providing a manual update process with a app. They have one for the 4510. Mine actually stopped saying there was an update available for a day after I did a factory reset but its back saying update available(failing of course).

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Thu, 04 Oct 2012 07:20:34 EDT

anon posted : I recently got the 4620L and also have this very problem with firmware update. According to update log, I have attempted update around 10 times in different areas, web browsers, devices, etc. And they all resulted in a 403 failure after power cycling really quickly. At least I know it isn't just my device now.

Hopefully a fix will be discovered soon.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Wed, 03 Oct 2012 21:55:56 EDT

Oregonian posted : Funny, my strong belief is that they (Verizon and Novatel) already know there's a problem with getting a successful update to these units as the apparent sole purpose of the update we have been trying to install is to allow the device to receive future updates.

As I said above, I am hoping that Verizon will release a downloadable file which we can use to force the update rather than trying it through the web interface.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Wed, 03 Oct 2012 20:54:19 EDT

anon posted : I spoke to Novatel Support in India, who sent a pdf of how to update.
Needless to say, it did not work. They had me attempt it twice while
on the phone. It did not work. They said they are sending the problem
to engineering.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Wed, 03 Oct 2012 12:51:07 EDT

Oregonian posted : Thanks for posting your experience. Sounds just like what I am seeing.

Please post back if you ever hear back from Verizon or Novatel.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Wed, 03 Oct 2012 10:27:01 EDT

anon posted : I'm in an organization where we are deploying eight (8) MiFi 4620L's and experiencing the exact same symptoms. One of those eight did update to 3.20.03.01 successfully, the other seven have not.

I called Verizon tech support. They had me go through the reset process, etc..and after no success, they gave me Novatel tech supports phone number (877-259-2761) where I had to deal with someone even less knowledgable in India who had me do the exact same troubleshooting steps that I had done and that Verizon support had me do.

No luck and I'm waiting for a call back from Novatel after the tech discusses with his supervisor what to do next.

Everything looks great, until the device shuts down to update and it appears to just restart saying the update was successful. I didn't do anything different on the one MiFi that did update successfully.

I'll keep an eye on this thread if anyone posts more info. I can't believe we're the only ones experiencing it, but a Google search yields just this thread so far.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 01 Oct 2012 20:15:54 EDT

Oregonian posted :

said by Jim_in_VA:

you aren't missing much with the update. No added functions.

Except for the ability to get future updates! Arghh!

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 01 Oct 2012 19:46:12 EDT

Jim_in_VA posted : you aren't missing much with the update. No added functions.
--
... need help? »evdo-tips.com/

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 01 Oct 2012 19:42:03 EDT

jcharr1 posted : That's exactly what happens with me, and I tried all the same things, too.

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Mon, 01 Oct 2012 19:22:19 EDT

Oregonian posted : Odd indeed.

It seems to download the update - I can see the progress bar in the browser interface. Then, the browser interface asks me if I want to update now. At the same time, the 4620L beeps and displays a message indicating that a mandatory update is available. It offers me the opportunity to update now or defer it until the next restart.

I have tried all three: update now from the browser, update now from the 4620L, and defer the update until the next restart. Incidentally, at the next restart the 4620L does indeed tell me that a deferred update is pending and will be installed.

BUT, no matter what I do, when it tries to install the update the screen on the 4620L goes blank for only a few seconds (even though it says that the update will take approximately 2 minutes, 49 seconds) and then it reboots -- obviously way too fast for an update to have taken place.

So, for now, I am at a loss as to why the update continues to fail. I think I will wait until Verizon (hopefully) posts a downloadable version of the update so that I can get a copy of it on my PC and try it from there using the USB connection.