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Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5
reply to kinco

Re: [CenturyTel] Questions/issues with Zyxel PK5001Z gateway/onl

Looks good.


Millertyme

@embarqhsd.net
reply to kinco
After multiple trips from the Centurylink team to fix my problem......I have solved my issue. I had DSL installed a month ago and have had Internet disconnects every 15 to 16 minutes from day 1. After all new lines to my house....3 different new modems....and 5 different ports at the phone company, I still had the same problem. I could watch my modem stats for IPV4 uptime and it would count up to 15 to 16 minutes and then it would reset and start back over from 1 second. At the same time this happened I would lose my internet connection...but my DSL signal stayed on. It is the same problem that I have seen over and over on the internet with people playing different online games and getting disconnected with the PK5001z modem. The fix was to replace this modem with an older stlye 660 modem. My internet works like a charm now!!!! Obviously Zytel needs a firmware update for this modem to shut off the IPV4 uptime counter to fix this problem. As this is one of their newest modems in service, there is still no firmware upgrade as of yet. I really like the modem and would like to use it again so PLEASE update the firmware in this modem soon!!

maximos

join:2012-11-02
reply to kinco
anyone have any updates with this? I've got the same issue on a newly installed pk5001z unit.


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5
He went back to the MODEM that he had before it was swapped.

Westell 7500
--
"You can observe a lot by watching". Yogi Berra


tice

@va.gov
reply to Millertyme
I am having the exact same problem with my new Zyxel PK5001z modem from CenturyLink. Basically makes playing online games that need to connect to a server unplayable because every 15 to 30 minutes I'll lose the connection to the server. I read somewhere else that setting the modem to bridge mode and then setting up a wireless router in bridge mode would solve the problem, but I am having an issue getting my Netgear WNDR3700 setup in bridge mode. Looks like it might be easier to get an older modem like the 660 and use that instead.


olle

@embarqhsd.net
exact same problem here, because of that cant watch or listen any streaming media, not longer than 10-15 min anyway. I watched for hours that ipv4 counter. Stupid thing and centurylinjk customer service was no help[ either.

bds85466

join:2012-11-17
Waconia, MN
reply to Irish Shark
Not to glob onto old posts....

...but I am having the exact same problem with the ZyXel PK5001z router.

I've watched the system log while streaming things, and like clockwork every 15-16 minutes, the internet cuts out no matter what, dropping my streaming connection. Insanity for trying to play a game online.

Below is a snippet from the system log, showing the 15 minute routine (which logs 4 distinct activities during the drop). Check the time stamps:

11/17/2012 07:00:20 PM DHCP DHCP send discover packet
11/17/2012 07:00:20 PM DHCP DHCP receive offer packet
11/17/2012 07:00:20 PM DHCP DHCP send request packet
11/17/2012 07:00:21 PM DHCP DHCP receive ACK option
11/17/2012 07:15:58 PM DHCP DHCP send discover packet
11/17/2012 07:15:58 PM DHCP DHCP receive offer packet
11/17/2012 07:15:58 PM DHCP DHCP send request packet
11/17/2012 07:16:00 PM DHCP DHCP receive ACK option
11/17/2012 07:31:35 PM DHCP DHCP send discover packet
11/17/2012 07:31:36 PM DHCP DHCP receive offer packet
11/17/2012 07:31:36 PM DHCP DHCP send request packet
11/17/2012 07:31:37 PM DHCP DHCP receive ACK option
11/17/2012 07:49:12 PM DHCP DHCP send discover packet
11/17/2012 07:49:13 PM DHCP DHCP receive offer packet
11/17/2012 07:49:13 PM DHCP DHCP send request packet
11/17/2012 07:49:14 PM DHCP DHCP receive ACK option
11/17/2012 08:00:12 PM DHCP DHCP send discover packet
11/17/2012 08:00:13 PM DHCP DHCP receive offer packet
11/17/2012 08:00:13 PM DHCP DHCP send request packet
11/17/2012 08:00:14 PM DHCP DHCP receive ACK option
11/17/2012 08:15:49 PM DHCP DHCP send discover packet
11/17/2012 08:15:50 PM DHCP DHCP receive offer packet
11/17/2012 08:15:50 PM DHCP DHCP send request packet
11/17/2012 08:15:51 PM DHCP DHCP receive ACK option
11/17/2012 08:31:26 PM DHCP DHCP send discover packet
11/17/2012 08:31:26 PM DHCP DHCP receive offer packet
11/17/2012 08:31:26 PM DHCP DHCP send request packet
11/17/2012 08:31:26 PM DHCP DHCP receive ACK option
11/17/2012 08:46:59 PM DHCP DHCP send discover packet
11/17/2012 08:46:59 PM DHCP DHCP receive offer packet
11/17/2012 08:46:59 PM DHCP DHCP send request packet
11/17/2012 08:47:00 PM DHCP DHCP receive ACK option
11/17/2012 09:04:36 PM DHCP DHCP send discover packet
11/17/2012 09:04:36 PM DHCP DHCP receive offer packet
11/17/2012 09:04:36 PM DHCP DHCP send request packet
11/17/2012 09:04:37 PM DHCP DHCP receive ACK option

You get the picture....

The condition is unnoticeable if you are simply browsing the internet because it quickly connects again. Doesn't matter if the connection is wired or wireless.

Is the only solution to this a new router? Is there something in the settings that can be changed? Is there something on Century Link's end? The above log was created with the DSL router plugged directly in to the NID test jack outside.


BB87

@embarqhsd.net
Having the exact same problems. I've had two pk5001z modems and they both drop my connection every 15ish mins. I have a family member who works for century link CMS so I've gotten quite a bit of help but no matter what I do to the settings it doesn't help.
As another poster commented it does it on all devices but is most noticeable on gaming devices.
I've switched back to my old modem/router for now which obviously fixed the problem but the old unit is a bit slower.

Millertyme

join:2012-11-27
Mansfield, OH
reply to Millertyme
Email received from Zyxel :

We're looking into the problem in partnership with CenturyLink because this may require network related investigation. I would like to have the link of where you found other people having this same issue because this is something that has not been brought up to our attention, if there is any more information you can provide would also be helpful in trying to find a resolution to the issue.

Thank you,

Description: sig2Luis Serrano
Tech Support| ZyXEL Communications, Inc.
p: 714.632.0882 - f: 714.632.0858 - @: luiss@zyxel.com
www.us.zyxel.com | 1130 N Miller St Anaheim, CA 92806

I am still using the older 660 modem and have not had a problem yet. I keep checking the modem firmware update page but there is no update as of yet. I suggest if you are having this same problem as I had to email Zyxel and tell them your problem and reference them to this website. Good luck and if anything changes I will update this posting.
Tom


xsbell

join:2008-12-22
Canada
kudos:8
reply to kinco
The OP's issue was due to having interleaving added to his profile, which caused the extra latency.

People with DHCP problems is a totally different issue.

LanAdmin

join:2010-11-07
Montreal, QC
Reviews:
·ELECTRONICBOX
·voip.ms
reply to Millertyme
Same problem in Florida with ZyXEL PK5001Z modem on CenturyLink. The PK5001Z reset the IPV4 connection every 15 to 19 minutes for 6 seconds.

A CenturyLink technician came 5 times, spend over a day before replacing the ZyXEL PK5001Z with a ZyXEL EQ-660R to solve the problem.

CenturyLink should really spend some time to solve that major problem with this new ZyXEL PK5001Z DSL modem.


zap

@embarqhsd.net
reply to kinco
i play lotro online had disconnect issues after 15 min of play..century link was no help..lotro tecs suggested port forwarding and it resoluved my disconnect issue....however i am getting ruberbanding issues and dropped packets coming into cent link and the engineer says its not them...right

CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7
reply to kinco
Hey folks,

Rich here with the CenturylinkHelp team, if you are still having technical issues, please find us on Facebook or email us directly so we can help you.

»bit.ly/TALKTOUS or TalkToUs@Centurylink.com

Rich
Social Media Manager
Customer Advocacy Group
Expand your moderator at work

Millertyme

join:2012-11-27
Mansfield, OH
reply to Millertyme

Re: [CenturyTel] Questions/issues with Zyxel PK5001Z gateway/onl

Updated firmware version CZP002-4.3.009.16 is now available for download in your pk5001z modem configuration under update firmware. We shall see how it works. Thanks Centurylink and Zytel for listening to our issues,

Tom Miller

LanAdmin

join:2010-11-07
Montreal, QC
Reviews:
·ELECTRONICBOX
·voip.ms
said by Millertyme:

Updated firmware version CZP002-4.3.009.16 is now available for download in your pk5001z modem configuration under update firmware. We shall see how it works. Thanks Centurylink and Zytel for listening to our issues,

Tom Miller

Can you confirm the problem of ZyXEL PK5001Z resetting the IPV4 connection every 15 minutes is solved?

gomoco

join:2013-01-24
Colorado Springs, CO
reply to kinco
I believe your power levels shoud be between +15 to -15dBmV
Yours appear to be to high


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
said by gomoco:

I believe your power levels shoud be between +15 to -15dBmV
Yours appear to be to high

Just curious ... are you a cable guy? I don't think I've ever seen negative power readings on a DSL line. Of course, I haven't always seen a power level reported; a couple of my modems did not. But my ADSL2+ modems consistently show 12 dB on the upload.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5
reply to gomoco
said by gomoco:

I believe your power levels shoud be between +15 to -15dBmV
Yours appear to be to high

He has DSL and not cable. Those signals are for cable. For DSL the power level should not exceed 15dB.
--
"You can observe a lot by watching". Yogi Berra


JustMe

@centurytel.net
reply to kinco
After installing the new firmware update, I am no longer having issues in my MMORPG games. No more disconnects, and not only that, but I can now play multiple accounts seamlessly.

So I am saying yes, the firmware update did resolve the issue.


HQuest

@qwest.net
reply to kinco
Add me to the list of happy customers that trashed a PK5001Z modem. Those stink, seriously. Even with a very recent firmware it was randomly resync'ing.

I had, however, improved things up with a straight run from the NID to the modem wall using CAT-6 cable and a RJ-45 wall outlet (I know about the cons of using CAT-5e or CAT-6 for phone lines but based on past experience, it was always, hands down, my best choice for long term, problem-free cabling).

I also went big and moved to a rock-solid Cisco 887VA router. In the end, I got a quite good signal being near a mile distant from the DSLAM:

Controller VDSL 0 is UP
 
Daemon Status:           Up
 
                        XTU-R (DS)              XTU-C (US)
Chip Vendor ID:         'BDCM'                   'IFTN'
Chip Vendor Specific:   0x0000                   0x71C5
Chip Vendor Country:    0xB500                   0xB500
Modem Vendor ID:        'CSCO'                   '    '
Modem Vendor Specific:  0x4602                   0x0000
Modem Vendor Country:   0xB500                   0x0000
Serial Number Near:    XXXYYYZZZAB 887VA-S 15.3(1)
Serial Number Far:
Modem Version Near:    15.3(1)
Modem Version Far:     0x71c5
 
Modem Status:            TC Sync (Showtime!)
DSL Config Mode:         AUTO
Trained Mode:            G.992.1 (ADSL) Annex A
TC Mode:                 ATM
Selftest Result:         0x00
DELT configuration:      disabled
DELT state:              not running
Trellis:                 ON                       ON
SRA:                     disabled                        disabled
 SRA count:              0                       0
Bit swap:                enabled                         enabled
 Bit swap count:         0                       5
Line Attenuation:        19.0 dB                 11.5 dB
Signal Attenuation:      19.0 dB                  0.0 dB
Noise Margin:            20.9 dB                 17.0 dB
Attainable Rate:        12492 kbits/s            1352 kbits/s
Actual Power:            19.8 dBm                10.8 dBm
Total FECC:             21                       0
Total ES:               0                        0
Total SES:              0                        0
Total LOSS:             0                        0
Total UAS:              21                       21
Total LPRS:             0                        0
Total LOFS:             0                        0
Total LOLS:             0                        0
 
Full inits:             1
Failed full inits:      0
Short inits:            0
Failed short inits:     0
 
Firmware        Source          File Name (version)
--------        ------          -------------------
VDSL            embedded        VDSL_LINUX_DEV_01212008 (1)
 
Modem FW  Version:      120306_1254-4.02L.03.A2pv6C035j.d23j
Modem PHY Version:      A2pv6C035j.d23j
Vendor Version:         Ap6v35j.23j 68
 
                  DS Channel1     DS Channel0   US Channel1       US Channel0
Speed (kbps):             0             7168             0               896
SRA Previous Speed:       0                0             0                 0
Previous Speed:           0                0             0                 0
Total Cells:              0       1517452225             0                 0
User Cells:               0        418378004             0                 0
Reed-Solomon EC:          0               21             0                 0
CRC Errors:               0                0             0                 0
Header Errors:            0                0             0                 0
Interleave (ms):       0.00            16.00          0.00             16.00
Actual INP:            0.00             2.12          0.00              2.06
 
Training Log :  Stopped
Training Log Filename : flash:vdsllog.bin
 

As you can see line is sync'ed at 12Mbps, which is pretty much the ADSL 1 upper limit speed. It is then software capped to the 7Mpbs. Too bad they don't have ADSL2 or VDSL equipment available at my area :(