said by BronsCon:
While you're absolutely correct, someone at TSI should have told him that in the last 10 days.
Depending on if the OP placed the order himself or over the phone with us. It is stated in our terms and conditions which we read to every single customers when we place an order for them over the phone. If the OP placed it online he is required to agree that he read and understands the terms and conditions which states exactly:
"TekSavvy or any of its agents or third party providers are only responsible to bring/provide service to the locations demarcation point. Under no circumstance or condition are any of the above responsible for any inside wiring, internal repairs or equipment."
We make sure our customers are well aware of this prior to start with the order.
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.