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TSI Support1
TSI Support
Premium
join:2009-09-28
Chatham, ON
kudos:1
reply to BronsCon

Re: [Cable] Need help here since TSI chose to ignore me.

However, that doesn't get you off the hook for not replying to the guy for 10 days, which is the point I was making. It doesn't take 10 days to tell the guy "read the terms you agreed to, it's not our responsibility".

Absolutely agree with this! And we are working very hard on trying to correct our resolution times. I really like the "we haven't forgotten about you" email idea.