Nah, you read it right, the 'reply to' line was missing so it read as though I was replying to OP. I had to go back and correct that. No worries, it happens.
Glad to see that you like my idea. It shouldn't be too difficult to implement, with a sane ticketing system, but I'm not sure what you guys are using. There's nto way it would ever happen with the ticketing system I'm forced to work with; and my company develops these kinds of things!! Hopefully I'll be allowed to do a rewrite soon...