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xdrag
join:2005-02-18
North York, ON
4 edits | reply to TSI Marc
Re: TekSavvy - glorified reseller, not ISP said by TSI Marc:This is a complicated issue.
We don't get anything from any incumbent other than maintenance or downtime on links that we are explicitly paying for. If something is going on in Toronto and we have 100 users affected. We hear about it when they all call us.
The issue is that for 100 users we're going to notify thousands and thousands of people even though this has nothing to do with them.
This is what we've been doing. We have no way to know how many users are actually affected. With Bell and Rogers in particular since we have so many users with them, when there is any outage almost anywhere, we hear about it.
What's the right thing to do?
Marc, on the TSI website, you need to have a section to post any suspected network downtimes. Twitter, RSS or anything.
If you think there's a downtime or congestion in an area. It wouldn't hurt to post it. When those who are affected by these unforeseen problems, they can see on your website and be like "oh, maybe that's why my connection is sucking".
i.e. comstock POI is being upgraded - users in the scarborough area may experience network issues
said by OneWorld9:Service advisories are common practise, and any ISP *should* be able to provide them. What information Rogers does or does not provide is between TekSavvy and Rogers - they need to get that information to properly support their customers.
I'm fully cognizant that Rogers doesn't want to change things. As TSI Marc has pointed out, though, that has to change. TekSavvy and other TPIAs cannot operate this way if they want to be successful as ISPs. You said it yourself - if TekSavvy cannot offer services they promised to provide, customers will favour Rogers and will leave. At the end of the day, TPIAs will become a niche-market provider - servicing customers who hope that "one day" things will change, or are OK getting subpar service for a bit of cost savings - if they cannot surpass these obstacles.
Regardless who supplies TekSavvy with the ability to service customers as an ISP, it is TekSavvy's responsibility to provide support. If that support is not provided, and they end not providing the service and/or needlessly wasting their customers' time, it's up to TekSavvy to make things right. If you read my latest posts, TekSavvy agrees, and is working towards that.
Great theoretical points. you're saying we should change this and all these problems. but How? you've pointed out all the problems but what's going to happen between here and there. How practical are all these changes, how hard/easy will it be to implement, how will we execute this, how do we find support, how much will it cost.
It's like saying, if we had fusion power, it could solve the problem of all our energy needs. How do you get fusion power?
Someone people think they have great ideas (sometimes they are) but in reality they're either terrible or not plausible to execute - dragon's den. In reality, you need to pick a few gems and run away with them.
The biggest need at the moment is consumer education. Most people have NO clue to what's going on and only blame TSI as their sole source of woes. If people became self-educated on the issue between TSI's arm-lock with rogers and bell, there would be more action. The prime example is UBB. People heard about it, learned about it and took action against it.
»openmedia.ca was suppose to do this, but it's clearly not working. Bell and Rogers own all the media outlets in canada so unless you start a riot in DT, most of this will fall on deaf ears | | |
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| reply to Anon
Sure, we'll say OP was overdramatic, but I'm pretty sure any of us would be angry if we had sub-par internet for more than two months with basically no answer from your ISP. Nowhere does it say on ads and when you sign up (from what I recall from way back when) was there a mention that if a severe problem is being experienced, it may take a while to solve it due to business constraints. There will be angry people because of this, and many other issues as well. And yes, this forum isn't a call centre, but there will always be angry people no matter what.
If you want to help other people you need to acknowledge some will be angry, and they have every right to be if it is a legit reason. People are different, they vent in different ways. It's obvious that when a situation like this comes you'd want the person to calm down and not attack their opinion/situation right off the batt. If you feel a need to refute one of their points then by all means go ahead, but it has to also be in a calm manner. There's no way you can solve a problem if both sides are angry. That's why I suggest people leave if they insist on saying something along the lines of, "If you liked Rogers, leave now and STFU." That doesn't help the customer since you have no clue if the person is able to do so, and that doesn't help Teksavvy since they've just lost a customer. Things have calmed down a bit and are getting looked at properly so there's no need for that extra drama, from anyone here.
Also I see no reason why not an "atom bomb" should be dropped and be left alone. The leaving alone part or fading of a thread should mean that a solution is (trying to be) found. If you keep reading the first post then ignore TSI Marc and and OP's posts later on, of course you'd be mad.
In addition, OP brought up the topic of there being problems and everyone here agrees to a certain degree. It's the cause of these problems that many people disagree with. To me, that's worthy of discussion so the thread hasn't gone totally off topic.
I'm also against censorship of threads. It would look terrible on Teksavvy if a new person comes in these forums and they see threads being censored then they start to wonder why. | |
1 edit | reply to xdrag
said by xdrag:said by TSI Marc:This is a complicated issue.
We don't get anything from any incumbent other than maintenance or downtime on links that we are explicitly paying for. If something is going on in Toronto and we have 100 users affected. We hear about it when they all call us.
The issue is that for 100 users we're going to notify thousands and thousands of people even though this has nothing to do with them.
This is what we've been doing. We have no way to know how many users are actually affected. With Bell and Rogers in particular since we have so many users with them, when there is any outage almost anywhere, we hear about it.
What's the right thing to do?
Marc, on the TSI website, you need to have a section to post any suspected network downtimes. Twitter, RSS or anything. If you think there's a downtime or congestion in an area. It wouldn't hurt to post it. When those who are affected by these unforeseen problems, they can see on your website and be like "oh, maybe that's why my connection is sucking". i.e. comstock POI is being upgraded - users in the scarborough area may experience network issues I agree, there needs to be something there on the website with suspected downtimes. And like you said it could be anything more. Right now as far as I know we only have advisories on the phone like when you call Teksavvy there may be a message right off where it says which POI has problems.
I think a map would be good, like Toronto hydro's, since not everyone knows about POIs. Red could mean confirmed disturbance, yellow could mean suspected, and green could mean normal.
said by xdrag:The biggest need at the moment is consumer education. Most people have NO clue to what's going on and only blame TSI as their sole source of woes. If people became self-educated on the issue between TSI's arm-lock with rogers and bell, there would be more action. The prime example is UBB. People heard about it, learned about it and took action against it.
»openmedia.ca was suppose to do this, but it's clearly not working. Bell and Rogers own all the media outlets in canada so unless you start a riot in DT, most of this will fall on deaf ears
I also agree with this. Communication is always key. I think the problem though is that the general public thought just because UBB is gone all our internet problems are solved. So yeah, there needs to be another uprising of sorts, rioting is a little extreme IMHO. | |
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| reply to The Mongoose
said by The Mongoose:They absolutely should not make this a priority. Given that it would involve a massive and probably unwinnable legal fight to get the CRTC to force Rogers to provide such tools, I'd rather they kept the money and maintain their low prices.
Agreed. I often wonder what would happen if customers successfully deluge the CRTC with complaints and thus force a change to service level agreements. Does this automatically mean even more money and power to the incumbents? I'd rather trust TSI to apply pressure, when required, to enhance their product as they see fit. | |
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 ·AT&T U-Verse
 ·Comcast
| said by QuantumPimp:said by The Mongoose:They absolutely should not make this a priority. Given that it would involve a massive and probably unwinnable legal fight to get the CRTC to force Rogers to provide such tools, I'd rather they kept the money and maintain their low prices.
Agreed. I often wonder what would happen if customers successfully deluge the CRTC with complaints and thus force a change to service level agreements. Does this automatically mean even more money and power to the incumbents? I'd rather trust TSI to apply pressure, when required, to enhance their product as they see fit. Now, being a couple thousand miles outside of TSI's service area, I can't say with any level of certainty that they're doing a good job of this, but I will say this: I've followed TSI for the last 7 years or so; should I ever find myself within their service area for an extended period of time, they will have my business. Everything I've read in these forums seems to indicate that they're doing an excellent job in the face of unreasonable suppliers (who are only so because they are also competitors).
To put things into perspective, go into any other ISP's forum here and count the complaint threads. Now, divide those numbers by the most reasonable estimate of the number of subscribers for each ISP you can find, to get a percentage of users who complain here. Where does TSI fall in that list? Last time I did this compared to the ISPs I've used personally, they were at the bottom of the list, lowest percentage of complaints; given that they're probably the ISP with the highest percentage of DSLR users out of the ISPs I compared (AT&T, Cox, and Comcast, 3 US ISPs, though I'm sure anyone here already knows that). That's farkin' impressive. | |
 TwiztedZeroNine Zero Burp Nine SixPremium
join:2011-03-31
Toronto, ON
kudos:3
·TekSavvy Cable
| reply to QuantumPimp
Welcome to Dystopia I'm in favor of going to war with the CRTC and the big incumbents, and get the rest of the country embroiled in a huge ass legal fight all the way to the Supreme Court of Canada to break our LAST MILE Infrastructure AWAY from the dastardly Incumbents.
It NEEDS to be DONE! Before that can happen a catalyst has to come to enact such upheaval. Once thats happened successfully then a Last Mile Governing body can be established to oversee and manage this infrastructure for the good of ALL.
Right now, I don't forsee anything of this nature happening because the majority of users out there either don't know any better, or just plain don't care. For now we have to live with it. Like it or not; and make do with what we do have for the interim.
Dystopia: Coming soon to a reality near you!
News Flash: Its allready here!
--
You see there is only one constant. One universal. It is the only real truth. Causality. Action, reaction. Cause and effect.
Twitter:Merv Chat:irc.teksavvy.ca | |
| reply to NightMayor
Re: TekSavvy - glorified reseller, not ISP Right now as far as I know we only have advisories on the phone like when you call Teksavvy there may be a message right off where it says which POI has problems.
I think a map would be good, like Toronto hydro's, since not everyone knows about POIs. Red could mean confirmed disturbance, yellow could mean suspected, and green could mean normal. Great points here.
I heavily dislike not being advised about a known problem until I pick up the phone to hear an automated message telling me so. It would be a lot easier for TekSavvy to publish these known issues, as they become known, on a "Network Status" page of their website, and/or via Twitter to their followers. Ditto for Facebook. We are in the age of social media, after all. Yes, there is this forum, which is very useful, but they'd reach far more clients via other means.
Separate of that, I can't help but to have some sympathy for TekSavvy here.
For a few years, I worked for Primus Canada, whose DSL service (among other types of connections) operates mostly at Bell's mercy. Many-a-night would there suddenly be a surge of calls coming in, reporting issues in a particular area. It wasn't until some time would pass that we'd learn it was due to maintenance on Bell's end that we had zero notice or control of. Customers were screaming at us while my employer was not at fault in any way. The irony is that some of those clients had just switched to Primus from Bell, to get away from the headaches that they had gone through with Bell. Surprise!!  ... At the end of the day they were still saving money, though. 
Side note [& rant]: virtually all of us who have worked in ISP support can certainly recall [business] customers who are yelling that they're losing hundreds of dollars every hour that their Internet is down, while they solely rely on one single basic DSL connection. ...Dude. Get a backup/secondary connection. And get off my phone.
My 2¢. | |
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·TekSavvy Cable
| reply to sbrook
said by sbrook:It's time you got that idea out of your head (of being a Rogers reseller). That they have to pay Rogers or Bell to get from their network to you is the limit of Rogers involvement. A reseller would be Rogers from end to end. I oversimplified TSI to a "reseller" to point out that the service is comparable to one, since many of the issues related to support are in Rogers' hands, and they have to reach out to Rogers to get things done - I totally understand they are a "hybrid". The point is they have a long way to go, in my mind, before they compare with the level of reliability and support I received when I was with Rogers. What good is it that you can talk to someone locally, who is fluent in English, if they can't resolve your issue? I don't call TekSavvy to chat with someone. I'm also not going to debate why that is - I do agree a lot of this is Rogers' fault. However, I'd like to see TekSavvy get to that level of reliability / support and even better, if at all possible. Higher costs aside, my connection *was* better with Rogers - for *several years*. Downtime was infrequent, and usually a matter of hours (never longer than a couple of days), and I only had a slow speed issue (lasting long enough to warrant support) *once* - it was quickly repaired by a tech putting a filter on my cable, because the signal was too strong. This is exactly the same connection (I have been at this address a long time) that I'm using with TekSavvy - when I switched, no tech came out to install anything. However, in the past less than two years, there have been numerous support-related issues / headaches.
As I stated in my first post, the reason I switched to TekSavvy was primarily cost related - specifically, related to caps and UBB - and the reviews suggesting that TekSavvy was a "better ISP".
I do agree the incumbents shouldn't have so much control over the "last mile", and they shouldn't be allowed to charge such high prices. However, we need to be clear about this - if TekSavvy is giving us these great deals at the expense of support, then people need to be informed of this and make their decision of which ISP to go with when they are informed. I joined TekSavvy with the impression it was "better" than the incumbents. My experience shows otherwise. TekSavvy's marketing suggests they are "different, in a good way". I suppose that depends on your definition of "good". I don't agree that "good" includes subpar service. I'm paying less, but I didn't agree to pay less to get an unrealiable connection and no real support. I think everyone deserves to know the truth about the service they can expect.
Is it nice that the CEO and staff talk to us in a forum? Of course it is. Will talking with the ISP actually make the service better? Time will tell. | |
Reviews:
·TekSavvy Cable
| reply to BronsCon
said by BronsCon:I think you misread. I never suggested that your issue was related to internal wiring. Fair enough. However, my suggestions are based on the issues I am personally experiencing, and my overall understanding of what an ideal ISP would do. I can see you're talking about overall support, and I do agree TekSavvy does have practical limitations to what they can support. However, if there is an issue with the network (as it appears there may indeed be in my case, so one can assume others as well - am I the only TekSavvy customer in my area?), then this definitely falls in TekSavvy's area of responsibility.
I agree with your other points.
said by BronsCon:That said, yes, it does sound from your description (and everything thus far in this thread) to be a network issue. Thank you - this is my point. If it's a network issue, TekSavvy needs to deal with it. Two months later, it's still not clear what the problem is and it's not resolved.
said by BronsCon:Regarding the customer-based tools you suggest, from where do you propose these tools gather the plethora of data that is available from the ISP-facing interface of the customer's modem (and from the head-end), that the customer-facing interface does not provide access to? I'm just curious, how do you figure such a tool would improve the situation and if it's such a great idea, why does no other ISP use such a tool? I'll assume you're asking with an open mind, and not simply to refute the idea, so I'll try to be as clear as I can about this.
Throughout the past two months of troubleshooting my issue with TekSavvy, they requested I submit various logs to them, including ping, tracert, etc. Each time, gathering those logs took me approx. 45 mins. or longer. I am well-versed on how to run these DOS commands and gather the logs. If this is what TekSavvy requires to open tickets with Rogers for support, all of this could have been automated. This is the very minimum TekSavvy could do - take responsibility for gathering this information, and not rely on a customer (whose level of technical knowledge will vary greatly) to do that for them. I do agree that these kinds of tools are not ideal, compared to the tools that Rogers techs have and should be available to TekSavvy. However, given these limitations, it should not be be the responsibility of the customer to gather all this information which TekSavvy could easily do themselves.
I am not an ISP network tech, so I don't know how far TekSavvy could develop the customer-based tools, but I do know the support experience could be greatly improved. The DSLr Line Monitor is another example - not ideal, but at least we have a clear idea now of when packet loss is happening. It took a member of the DSLr to suggest setting this up. Why didn't TekSavvy suggest this from Day 1 of my current issue? Why is the onus on the customer to solve his/her own problems? My point is simple - TekSavvy needs to take responsibility for ensuring a service they provide works. They cannot see the Rogers side of things, so they rely on the customer to advise them. I think they could do a lot to make and/or implement customer-based tools that would advise them without the customer getting directly involved.
Both Rogers and Bell provide software with their service. One of the things the software does is assist in monitoring / troubleshooting your connection. Although I personally choose not to install that software, I think if the software is created with a high level of professionalism (which TekSavvy, as an ISP, should be able to accomplish) then it should be made available to TekSavvy customers as well. At the very least, if there's a connection problem and TekSavvy needs to gather data from the customer's end (which they do need to do at present, since they don't have access to the incumbents tools), they can suggest the customer install / use their provided software tools. I've already suggested this to TekSavvy, and TSI David agrees this would be very helpful - at the very least, they can automate their log-gathering with a batch file. I think they could do much better than that, though.
said by BronsCon:I then laid out the cons of the second option (the con of the first being paying more and getting less) and pointed out that if people want to enact change they need to suck it up and deal with the bully's temper tantrums when they choose the second option. You are absolutely correct, however, in your statement that people in general won't do this. Therein lies the essence of my thread in the first place. If customers will not accept a subpar service, it needs to change. Those who come to TekSavvy must be fully apprised that they are choosing TekSavvy, with all its disadvantages, to support this cause. TekSavvy's marketing does not in one bit suggest this - it says "We are committed to giving our customers the best service possible". Where's that "best service"? I don't see it yet. I feel it's very important for a company to be who they say they are. If TekSavvy's approach is to differentiate themselves from the incumbents by saying they are "honest", and "different, in a good way", and they provide the "best service" ... that's exactly what they need to do.
said by BronsCon:And yes, I do know that TekSavvy generally agrees that it's on them to make it right; however, it's not within the realm of possibility for them to do so monetarily, as it seemed you may have been suggesting, and still stay in business to support the majority of their customer base who don't have issues. It's reasonable to expect someone to face the fact that the service they provide to the many who don't want a refund (no issues, or issues resolved without incident) outweighs the benefit to them of providing such a refund to keep one customer. It's an unfortunate fact, but it is a fact. You seem to be fairly reasonable in your discussions, so again, I'm going to be very frank. I disagree. TekSavvy is a business, like any other ... a business, by definition, exists to make a profit. If TekSavvy cannot run a business model that makes a profit, and at the same time provide all the great things they promise their customers they will provide, then that's a mistake on their part. Alternatively, if they are just doing this for the "cause" of making changes in Canada, wonderful - in that case, they would need to be prepared to sustain a loss and compensate any customers who they didn't provide the service the customer signed up for. When they also go so far as to ask the customer to waste a lot of time performing troubleshooting when they themselves have not ruled out a network issue (which is their responsibility), they do indeed need to make things right. Whatever losses they may incur as a result, that's solely because of their current processes and procedures. If they want someone like myself to troubleshoot for them, they can put me on their payroll.
I'm not disputing it's a terrible situation for any TPIA to be in. However, they clearly want to compete with the incumbents as a "better service". I joined TekSavvy with this impression. My experience being otherwise, I'm sharing that it isn't (which some people have appreciated). They have offered to make things right, so I'm giving them that chance. | |
Reviews:
·TekSavvy Cable
| reply to NightMayor
said by NightMayor:said by xdrag:said by TSI Marc:...
What's the right thing to do?
Marc, on the TSI website, you need to have a section to post any suspected network downtimes. Twitter, RSS or anything. If you think there's a downtime or congestion in an area. It wouldn't hurt to post it. When those who are affected by these unforeseen problems, they can see on your website and be like "oh, maybe that's why my connection is sucking". i.e. comstock POI is being upgraded - users in the scarborough area may experience network issues I agree, there needs to be something there on the website with suspected downtimes. And like you said it could be anything more. Right now as far as I know we only have advisories on the phone like when you call Teksavvy there may be a message right off where it says which POI has problems. I think a map would be good, like Toronto hydro's, since not everyone knows about POIs. Red could mean confirmed disturbance, yellow could mean suspected, and green could mean normal. +1 ... this is constructive and getting somewhere. It's a good start.
said by NightMayor:said by xdrag:The biggest need at the moment is consumer education. Most people have NO clue to what's going on and only blame TSI as their sole source of woes. If people became self-educated on the issue between TSI's arm-lock with rogers and bell, there would be more action. The prime example is UBB. People heard about it, learned about it and took action against it.
»openmedia.ca was suppose to do this, but it's clearly not working. Bell and Rogers own all the media outlets in canada so unless you start a riot in DT, most of this will fall on deaf ears
I also agree with this. Communication is always key. I think the problem though is that the general public thought just because UBB is gone all our internet problems are solved. So yeah, there needs to be another uprising of sorts, rioting is a little extreme IMHO. +1. I'm all for this as well. While TekSavvy (and other TPIAs) work towards improving their service to the best possible levels (given the limitations of working with incumbents), getting things to change is obviously one of the main factors needed for long-term benefits for all.
There was no violence (that I'm aware of) which caused so many people in Canada to protest UBB - there doesn't need to be here either. Education / action is what is needed. | |
 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand
·Cybersurf Intern..
| reply to TwiztedZero
Re: Welcome to Dystopia said by TwiztedZero:I'm in favor of going to war with the CRTC and the big incumbents, and get the rest of the country embroiled in a huge ass legal fight all the way to the Supreme Court of Canada to break our LAST MILE Infrastructure AWAY from the dastardly Incumbents.
Who is going to pay for it? If this ever came close to happening. They would create a company in the US and hand the last mile over to them, and when the government goes to take their last mile, they'll sue for compensation under NAFTA.
It's already happened, I just don't remember who the company was. It was a Canadian company, incorporated in Delaware.
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... | |
 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | Ironically, Rogers was down this week. We weren't.
--
Marc - CEO/TekSavvy | |
TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to xdrag
Re: TekSavvy - glorified reseller, not ISP said by xdrag:Marc, on the TSI website, you need to have a section to post any suspected network downtimes. Twitter, RSS or anything.
»www.teksavvy.com/en/support/tools/tools
twitter: @TekSavvyNetwork
--
Marc - CEO/TekSavvy | |
xdrag
join:2005-02-18
North York, ON
1 edit | That's good but i think that's too hidden honestly.
Support -> tools -> tools. The average person will only spend 10 seconds on a webpage.
IMO it should be smack in the frontpage or a link that easily be followed from there.
A twitter box for network status on the right hand-side would be a nice addition.
A good way to implement a mapping system for outage is flagging. When a customer calls in or contacts CSR about a network disruption (speed/packetloss/congestion), the system can flag their location at the end of the call. Overtime, if there's a high concentration of flags in a certain area, the manager of the CSR can review the heat-map and issue "suspected" node congestion notices.
I'm unsure how practical or easy this would be to implement but I think that would be a simple way giving your CSR a tool to check for network congestion and the consumers as well. | |
Reviews:
·TekSavvy Cable
| said by xdrag:That's good but i think that's too hidden honestly. Support -> tools -> tools. The average person will only spend 10 seconds a webpage. IMO it should be smack in the frontpage or a link that easily be followed from there. A twitter box for network status on the right hand-side would be a nice addition. +1
Was this announced to customers in any way? This is the first time I've heard any network status announcements were available.
I see the Twitter account was only created earlier this month. I think separating tweets (or RSS) in some fashion would be helpful. I'm not all that interested in what happens outside of my area of service, and with services I don't subscribe to, other than to perhaps periodically check what TSI is dealing with. | |
xdrag
join:2005-02-18
North York, ON | said by OneWorld9:+1
Was this announced to customers in any way? This is the first time I've heard any network status announcements were available.
I see the Twitter account was only created earlier this month. I think separating tweets (or RSS) in some fashion would be helpful. I'm not all that interested in what happens outside of my area of service, and with services I don't subscribe to, other than to perhaps periodically check what TSI is dealing with.
It always existed in some shape or form. Whether it would be announcements on DSLr or on their website. It was on the old website but once again, it was buried and not too many updates were fed through.
Given the growing consumer base though, i think it would be a good idea to give the system a bit of an overhaul. More frequent updates and the addition of issuing "code yellow" warnings for unofficial reports of network issues would be nice. Get a few TSI regulars on the board to join the monitoring group which would provide a steady stream of pings in different areas. | |
UK_Dave
join:2011-01-27
Powassan, ON
kudos:2 Reviews:
·TekSavvy DSL
·Bell Sympatico
| Earlier this morning I had an example of this system in operation.
Long story short:
Power went off.
Worried about missing tv golf = very annoyed.
Called Hydro. Auto-voice said "We know, 400 houses involved. ETC 3 hours."
I was happy.
Now as it turns out, it was on again in less than 60 minutes.
Really Happy.
Cheers,
Dave | |
Reviews:
·TekSavvy Cable
| said by UK_Dave:Earlier this morning I had an example of this system in operation.
Long story short:
Power went off.
Worried about missing tv golf = very annoyed.
Called Hydro. Auto-voice said "We know, 400 houses involved. ETC 3 hours."
I was happy.
Now as it turns out, it was on again in less than 60 minutes.
Really Happy.
Cheers,
Dave
+1 ... announcements like this and others will a) show they know what's going on, and b) prevent a lot of wasted time troubleshooting, etc. Granted, power is a lot simpler to troubleshoot than your ISP connection, but TekSavvy needs to work towards that kind of knowledge of their customers' connections (at least from the network side). | |
Reviews:
·TekSavvy Cable
| reply to OneWorld9
said by OneWorld9:+1
Was this announced to customers in any way? This is the first time I've heard any network status announcements were available.
I see the Twitter account was only created earlier this month. I think separating tweets (or RSS) in some fashion would be helpful. I'm not all that interested in what happens outside of my area of service, and with services I don't subscribe to, other than to perhaps periodically check what TSI is dealing with.
Only people that know such a tool would be tech savvy people... And if the Internet is down, how do they expect us to get onto the Internet.... | |
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