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ezebob2

join:2008-06-06
Reviews:
·TekSavvy Cable
reply to OneWorld9

Re: TekSavvy - glorified reseller, not ISP

I am just about to celebrate my first year with TSI and although there were some problems all have been dealt with in a very professional way and the service has been solid for the duration.
Both of the problems I had were the result of Roger's doing work on my poi to increase capacity and make other upgrades that took some time( ie 2 months). Marc has done in my opinion a remarkable job and does not deserve your comments. It is frustrating to go through this. Don't think for a moment that as a business owner he would wish this on his customers. He and Rocky are doing everything they can and then some to get their customers the best service that is possible. It has not been easy for them. Work with them, they care and will work with you. The alternative is to return to Rogers as before. Your experiences although not unique are by no way the norm.


xdrag

join:2005-02-18
North York, ON
reply to NightMayor

said by NightMayor:

1) Remember the 90-9-1 rule where 90% lurk, 9% make an account and probably make a few posts, and 1% actually come here regularly. Not everyone comes here regularly or even knows about the site so 99% is extremely optimistic; when you count threads you have to take account into this. It's almost like how not everyone writes a pen and paper letter to their MP, they know a couple of people wrote but they have to weigh in the fact that not everyone takes the time to do so.

2) Well no one deserves to have to go through months of disconnects and slowdowns as well either. And if OP complained countless of times he at least deserves some sort of reimbursement or some other options for the time wasted complaining and for the spotty internet. It's like when you get really cold food at a restaurant but they can't warm it up, some if not most people would not want to pay for said meal or would want something a lot better.

3) I do notice they are doing a better job at reporting bad areas, so when you enter your address in the website it'll list the available services. The point is if you know a specific location, not just the POI area, you need to acknowledge and communicate that there may be some problems and notify your customers in said area. Regardless if it is a small percentage, they need to know, Teksavvy definitely has contact info. I know many people around my intersection that would've benefited from this. I bet if there was better up-to-date communication at the very least, OP wouldn't have been this upset. Also, you know something needs to change when you're waiting on the phone for hours.

That said, I don't agree with OP's "you get what you pay for" statement because I think we all know these are the reasonable prices for each plan and we shouldn't have to get used to anything higher in terms of price; $62 for 120GB is definitely unreasonable. But you still have to admit after all OP and others have gone through, it f*@king sucks.

I agree it sucks for the OP. What I don't understand is that need to come online and slander about TSI.

A lot stuff he said is false or unreasonable. Every week or so, some individual comes on the board to vent about their experience. It's quite sad. That 1% who are regulars here have to see non-sense threads like these.

If you want to write a review, there's a review section.

If you don't like your service, then go somewhere else. The OP said TSI is the worst ISP ever yet he does nothing about it but complain. If you like rogers, go back to rogers! there's no contracts! no one is stopping you but yourself.

UK_Dave

join:2011-01-27
Powassan, ON
kudos:2
Reviews:
·TekSavvy DSL

1 edit

1 recommendation

Remember how Bell lied for years about throttling 3rd party customers? They refused to say they did it, until it was proven.

Feel free to pass me a tin foil hat, but I do wonder if there is an element of deliberate f*****g with 3rd party connections.

Nobody at TSI could say it without fear of action from Bhell's vultures if they had suspicions I'm sure - but I wonder if in 2 years time we'll find out what those perfidious little sods where up to...?

EDIT: Deleted first line of the post. Re-read it, and thought better of it. 9.14am



NightMayor

join:2010-04-28
York, ON
reply to xdrag

Yes, I know it sucks to see threads like this, but everyone has every right to be heard especially if service/support isn't decent.

Also, just because some people are on here frequently and have good service doesn't mean that they have to keep restating something like, "LOL shitty service? Then GTFO." We get it, you have your internet, but you can't logically say this every time. People leave Rogers/switch to Teksavvy for all sorts of reasons, you don't know if it's possible for these people to even switch back due to budget, and etc..

Also, problems need to be heard in many ways if you're not getting the support you need. When you call a company and it ends up in a call center and you're still unsatisfied, that call needs to be escalated somehow. And like I said, Teksavvy has to work on their communications. It's tough to wait on the line just to be simply told that the ticket is still there waiting; when it's been going on for an extended period, people have every right to be angry.



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
reply to OneWorld9

I think a lot of the complaints arise from a lack of understanding of the *significance* of the TPIA-incumbent relationship.

The incumbents (particularly cable MSOs) see TPIA service as stealing customers that should be with them. This instantly sets up an us vs. them scenario. "We are supposed to do stuff for THEM so THEY can take OUR customers away from us?" Bell and other telcos are a little less so, because they have been in the wholesale services business for years and years, although in recent years after Bell has essentially eliminated their internal divisions like Nexxia and so on, they have become more protective.

So when you call in with a problem to a TPIA, they have to validate that you've done basic steps in troubleshooting the problem otherwise you're guaranteed to get hit with a DMC (diagnostic maintenance charge). Once they've done that they create a "ticket" to the incumbent. For some incumbents it's done by phone. For Rogers it's done by email. At Rogers end, that's handled by the same email support team that does their own customer support. (I don't know if you've ever used Rogers email support ... but it is BAD. Their priority is still phones. They get to email when they get time or mails have been sitting around closing in on 48 hours. Then their priority is to deal with their customers first and TPIA requests second. Their SLA as they told the CRTC is to answer that email within 48 hours. Note, NOT TO SOLVE THE PROBLEM. So, every time a problem is bounced back because of incomplete information or a step they want you to take, you add up to 48 hours. And Rogers takes advantage of that.

Bell has a process in place for escalations when things go wrong for a TPIA, but for Rogers there isn't ... remember how email escalations worked? "Please call us on 1-888-ROGERS1" In other words, no escalation via email! They are working on processes that help in cases needing escalation, but it's still far from perfect. Rogers has NO sense of urgency, even for their own customers (which is one of several reasons I won't use Rogers Home Phone)

So, we know that yes, TPIAs buy last mile services from incumbents ... but it's the significance that bites us when things go awry. If you were a TPIA getting hammered by your customers because the incumbent screwed up again and know you have to face the possibility of the dreaded tickets and so on, it gets quite despondent, just as I hated calling Rogers when things go wrong ... all too often you'd ride it out in the hope it would fix itself.


UK_Dave

join:2011-01-27
Powassan, ON
kudos:2
Reviews:
·TekSavvy DSL

1 edit

I've just cancelled and re-written this post, as I was about to say the same thing, but without your very much more specific knowledge.

I was about to ask if there was a way to distill the essence of what needs to be done in the absolute first place, regardless of what the caller has problems with....?

A form? A template? A checklist? Flowchart?

Lots of happy TS customers seem very willing to try and help solve customers problems - those who post in this forum. Has it ever been discussed as a possibilty to do that here?

Sort of what happens now, but more structured.

It would save all the "post in direct", keep a clear line as to when an issue is something TS can deal with directly and when it has to go out of house, and allow for easier communication/transparency.



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile

1 recommendation

The reasons for "post in direct" would be

1) information needed that should be private (name address phone etc)
2) a problem can be recorded in the customer's file so if there's a history of
problems that need addressing it can be seen
3) a problem history for dealing with the particular problem is created in case it does need escalation, so the needed diagnostic done info can be provided to the incumbent instead of asking the customer to play it again sam!


OneWorld9

join:2010-12-09
East York, ON
reply to OneWorld9

Thanks everyone for your comments. Many thanks to NightMayor and others who actually understand why I'm posting all of this.

For the rest of you who say I'm "slandering" TSI, saying things that are false, etc. ... perhaps you need to revisit your own reasons for saying so? How do you know what experience I've had? I posted here to share my experience ... if you had a great experience, or love TSI, good for you. As I said, when things are going well, the service has been great. My review (yes, I did create one as well) says the same. However, I've had to deal with way more than my share of headaches, and I think everyone has the right to know about that. I don't care how many of you have a great experience - I'm not suggesting you didn't. If you feel like writing a post thanking TSI for that, do it. What makes you entitled to suggest my experience was anything other than what I shared it to be? Do you have access to the Direct Forum and can see how long I've been working on this latest issue with TSI? Since the end of July. Back and forth. Ticket after ticket to Rogers. As I've said, it's all been done. To suggest I was anything less than completely honest in sharing of facts, you're sadly mistaken. (which, along with a couple of you who posted here, TekSavvy did through TSI Andre - you don't see that, because of the backhanded approach he took, quoting me from the Direct Forum which is supposed to be *private* and strictly against DSLr rules - how's that for customer service? As a regular contributor here, he should have known better, and is one more reason TekSavvy deserves the low rating I gave them). I think everyone deserves to know what kind of "ISP" they are dealing with.

Here are all the possiblities I suggested TekSavvy could use to resolve things:

1. Fix the problem - how TekSavvy does this, that's up to them. However, when it's clear that sending a Rogers tech during 8 a.m. to 8 p.m. to troubleshoot an issue that does not present itself during that timeframe is very futile and a waste of everyone's time, what do they hope to accomplish by doing this? Will anyone be surprised when the tech says the line is fine? I've told TekSavvy the same (many times) already, no need for a tech during the day. It's clear to me that if TekSavvy wants to troubleshoot an issue, they need to do so when the *issue is occuring*. How TekSavvy expects to do that at any other time is beyond me.

If you want honesty, this is the FIRST time since the end of July they suggested they would send a tech - all the other times were simply tickets to Rogers, coming back as "no problem found"; what a surprise.

[For those who may be wondering how I can suggest how an ISP should be troubleshooting an issue, I'm an MCSE, with my own IT business for over 10 years now - I do have a bit of a clue as to what is required to successfully resolve an issue; it's not rocket science to figure out that if the issue is not occurring when you're investigating it, it's very difficult to isolate]

2. Advise me if this is, in fact, not anything to do with my particular connection but due to Rogers maintenance / POI changeover. Nothing TekSavvy has said so far in any of the techs who have responded has made this the definitive answer. Like NightMayor said, communication is definitely lacking. Either TekSavvy has no idea what's going on in terms of maintenance / POI upgrade in my area (as they've suggested is the case in the Direct Forum - they can only speculate), or they are witholding information for some reason. If it's the former, that's another support blackhole that needs to be addressed. TekSavvy is providing my Internet connection - they should be fully apprised of when it's not going to work (especially if it's scheduled), why, and for how long.

3. Give me a credit for all the time TekSavvy wasted. TekSavvy refuses to even acknowledge that I suggested this - for all of you who feel entitled to suggest TekSavvy cannot / should not do this, feel free to keep your comments to yourself. TekSavvy is a business - when any business screws a customer around for this long, the right thing to do is to offer a credit or some other form of compensation. If they don't want to do this / are unwilling to accept any blame, that's their choice... but it's a bad business move.

TekSavvy was given multiple ways to address problems I've encountered... I've been very patient and offerend numerous suggestions for how to workaround or resolve any issues. They basically came back and said, "Here's what we can do - the choice is up to you." No, I don't feel they've fully addressed every possible choice, and so they deserve a bad rating for their lack of effort and basically telling me they're not prepared to do what's necessary to support their customers.

Let's be completely clear here: TekSavvy cannot provide any level of decent support (as evinced by all the issues I've had to deal with), for whatever reason Rogers cannot troubleshoot the current issue when it's actually happening, and TekSavvy refuses to acknowledge they've wasted a lot of my time in this process. These are the reasons I posted here, and elsewhere. In all honesty, I'm not posting here for TekSavvy to fix the problem - I've already asked them to do that in the Direct Forum, and it's clear they seem to be incapable of that. I'm posting here for everyone to transparently see the terrible support they can expect if they become a TekSavvy customer. Everyone should be fully aware of what they're getting into.

If they decide to join TekSavvy after knowing all the facts, by all means... by the same token, I'm free to show the world what a terrible "ISP" they really are.

You can give all the reasons in the world why TekSavvy cannot be better. My point is simple - if you want to play in the ISP space, and you are not able to properly support your customers (for whatever reasons), you will get a bad review and similar postings.

P.S. If I didn't / don't respond to your particular comment, my apologies, but I just don't have time to argue with fanboys. The point of my posting is not to argue, but to share my experience.


xdrag

join:2005-02-18
North York, ON

Or the simplier fix is just to switch to Rogers since you think it's better.

Take your own action. You can blame TSI all you want but in the end, it's your choice for your ISP. I'm not saying they're not the one to blame but it's your responsibility to choose what service you want. No one is forcing you to stay.

If you want to share, go share it on reviews.

you understand that point?


dra6o0n

join:2011-08-15
Mississauga, ON
Reviews:
·ITalkBB
reply to OneWorld9

said by OneWorld9:

I understand all the reasons why TekSavvy support is abysmal, but that doesn't change the fact that it is ... why provide a service that you actually cannot reliably provide in the first place? Sure, when you don't have a problem things work well... and when you do, that's when you *need* to be able to get proper support. TekSavvy willingly points the finger at everyone else. Why should the customer care about all of their problems? When you say you'll provide a service, you need to provide it. I don't see anything in their marketing / sales pitch that says, "We'll only be able to help you if our suppliers are cooperative and the CRTC is nice to us." What kind of business runs this way? As far as I'm concerned, hybrid or not, if they can't support their customers they're just a reseller.

So you are saying that you would rather have Teksavvy up and quit and let Rogers do the talking then?
You are pretty much saying that if Teksavvy couldn't handle the abuse by Rogers, they should give in and let Rogers manage the ISP again?
You do realize that almost every third party ISP are borrowing usage from Bell and Rogers right? So even if you do turn to another ISP, it's just the repeat of the same time.

OneWorld9

join:2010-12-09
East York, ON
reply to xdrag

I never suggested I wouldn't do that. That is beyond the purpose of this thread.

Expand your moderator at work

dra6o0n

join:2011-08-15
Mississauga, ON
Reviews:
·ITalkBB
reply to OneWorld9

Re: TekSavvy - glorified reseller, not ISP

Installation issue is a drag yes, but it's something you must be aware of before choosing it.
The older Teksavvy users must be lucky because the 'delayed' installation must be getting really bad.

I signed up my aunt for teksavvy internet after she just cancelled her Rogers, it'll run up until the 29th of september, and until then I dunno what would happen between teksavvy and rogers.
If rogers cuts off her internet and then tries to delay the rogers-teksavvy switch by 2 weeks even though I provided everything ahead of time, then yeah it must be that bad.


xdrag

join:2005-02-18
North York, ON

1 edit
reply to OneWorld9

said by OneWorld9:

Here are all the possiblities I suggested TekSavvy could use to resolve things:

1. Fix the problem - how TekSavvy does this, that's up to them. However, when it's clear that sending a Rogers tech during 8 a.m. to 8 p.m. to troubleshoot an issue that does not present itself during that timeframe is very futile and a waste of everyone's time, what do they hope to accomplish by doing this? Will anyone be surprised when the tech says the line is fine? I've told TekSavvy the same (many times) already, no need for a tech during the day. It's clear to me that if TekSavvy wants to troubleshoot an issue, they need to do so when the *issue is occuring*. How TekSavvy expects to do that at any other time is beyond me.

So you want them to fix the problem but you're refusing to take part in any of troubleshooting because YOU think it's useless. Interesting.

You said you're an IT guy, then in that case you can do pingtests and tracerts to try and find the problem. Show them "this is my packetloss, speedtest, ping and tracert. there is a problem and I'm not the one dreaming."

They can't fix what they cannot detect. Rogers tried, TSI tried and they've come up with nothing. If they didn't find anything, they didn't find anything. No one is trying to withhold information from you and that's the truth. there's no conspiracy theory.

If you don't like their answer, move on.

said by OneWorld9:

TekSavvy was given multiple ways to address problems I've encountered... I've been very patient and offerend numerous suggestions for how to workaround or resolve any issues. They basically came back and said, "Here's what we can do - the choice is up to you." No, I don't feel they've fully addressed every possible choice, and so they deserve a bad rating for their lack of effort and basically telling me they're not prepared to do what's necessary to support their customers.

A chocolate shop tells you we can offer you white or dark chocolate, you say "I want green chocolate."
They say we can't give you green chocolate.
You stick around insisting green chocolate.

So if they can't offer green chocolate, this is bad service?
Should they invent green chocolate just for you or bring you the moon? Give you free service for a year?

said by OneWorld9:

In all honesty, I'm not posting here for TekSavvy to fix the problem - I've already asked them to do that in the Direct Forum, and it's clear they seem to be incapable of that. I'm posting here for everyone to transparently see the terrible support they can expect if they become a TekSavvy customer. Everyone should be fully aware of what they're getting into.

If they decide to join TekSavvy after knowing all the facts, by all means... by the same token, I'm free to show the world what a terrible "ISP" they really are.

Once again, interesting thought here. It's okay to give your "opinion" on TSI to the world and withhold the fact that you're refusing troubleshooting.

But it's not okay for TSI to come out and say, "hey look, we're trying to help the guy but he's not cooperating"

TSI has already told you "this is what we can do for you". You either accept the situation or you move on.

As a consumer, that is the ultimate power you have. Pay someone else for the service.

OneWorld9

join:2010-12-09
East York, ON

You seem to want to invest a lot of time into proving I am wrong. I wonder why that is? Are you being paid to answer posts?

If you had access to the Direct Forum (and I'll assume you don't, from these replies) you would know I've done all of what you're suggesting (multiple times), submitted to TekSavvy the same. Pingtests, tracerts, etc. - all done. Happy now?

I already stated that this has been ongoing for two months... do you think I would bother sending them NOTHING in 2 months, and just complain? Please try to be more informed before accusing someone of doing less than they should. I did everything that was asked. The only part I refused is to waste time waiting for a tech to show up (again, wasn't offered until I posted this thread and review), and I've cleared explained why.

Next time, perhaps you should ask questions instead of accusing people of being ignorant / stupid. Who is slandering who now?


xdrag

join:2005-02-18
North York, ON

said by OneWorld9:

You seem to want to invest a lot of time into proving I am wrong. I wonder why that is? Are you being paid to answer posts?

I already stated that this has been ongoing for two months... do you think I would bother sending them NOTHING in 2 months, and just complain? Please try to be more informed before accusing someone of doing less than they should. I did everything that was asked. The only part I refused is to waste time waiting for a tech to show up (again, wasn't offered until I posted this thread and review), and I've cleared explained why.

Next time, perhaps you should ask questions instead of accusing people of being ignorant / stupid. Who is slandering who now?

Here you go with your conspiracy theories again. You seem to have a hard time with the thought of making your own decisions.

Okay, you've done all the troubleshooting. They can't find a problem and they can't fix it. So what now?

Dark chocolate or white chocolate. there's no green chocolate.

You can stay to troubleshoot or you can go to Rogers.

You've already written a review. good. You post on a discussion board on your problems. I don't see your problem your way but that's not okay because I'm not agreeing with you. you already stated you're choosing to ignore people that don't agree with you. Only you can be right..... right. Then yes yes sir, you should stay with TSI but they're the worst company ever. They've already done what they can but it's not enough. I don't what you should do either but tell people it sucks. It's a helpless situation.


TSI Gabe
Router of Packets
Premium,VIP
join:2007-01-03
Gatineau, QC
kudos:7

1 recommendation

I've gone through your private forum post and I think you have a case. Even though some of the things Rogers does we have admittedly no control over I think that calling us a reseller is just downright insulting, as I personally take care of the network every day and can tell you that it's not just a simple resell. I can understand the frustration though so I'll just let that one go.

On the other hand I admit that troubleshooting on our end could have been better so I'll look into that for you.

The main problem I'm seeing at the moment besides the modem errors logs you've provided is the obvious packet loss at peak time that you are seeing. I can tell you *for sure* that this packet loss is not on our end, if you want I can even provide some traffic usage graph to prove this to you.

What I believe it going on is that you are on a node (CMTS) that's congested at peak time and that needs to be addressed. When the numerous tickets that were open for you on your line they appear to only have been looking at your line specifically and not looking at the big picture...so I'll see what can be done there.
--
TSI Gabe - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )


morisato

join:2008-03-16
Oshawa, ON
Reviews:
·TekSavvy Cable
·TekSavvy DSL
·ELECTRONICBOX
reply to OneWorld9

said by OneWorld9:

You seem to want to invest a lot of time into proving I am wrong. I wonder why that is? Are you being paid to answer posts?

If you had access to the Direct Forum (and I'll assume you don't, from these replies) you would know I've done all of what you're suggesting (multiple times), submitted to TekSavvy the same. Pingtests, tracerts, etc. - all done. Happy now?

I already stated that this has been ongoing for two months... do you think I would bother sending them NOTHING in 2 months, and just complain? Please try to be more informed before accusing someone of doing less than they should. I did everything that was asked. The only part I refused is to waste time waiting for a tech to show up (again, wasn't offered until I posted this thread and review), and I've cleared explained why.

Next time, perhaps you should ask questions instead of accusing people of being ignorant / stupid. Who is slandering who now?

From experience as a Tech You say the issue only shows up 12am-7am great but assuming its undetectable the rest of the time is erroneous, there is perfectly possible ways for a tech to test your line for issues that could be intermittent, if indeed it is the Cable feed having the problems and Not something On Your end, regardless what time of day they come or whether the problem is present heck the tech could just change the connection in your box and it be fixed Refusing to allow a tech to come IS refusing to allow it to be fixed.
--
Every time Someone leaves Sympatico an Angel gets its wings.

graniterock

join:2003-03-14
London, ON
reply to OneWorld9

TSI offers free line monitoring through DSLreports. It pings you every 10 minutes and measure packet loss. Might be worth setting up to help track the problems.

»Line Monitoring



elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia
reply to xdrag

said by xdrag:

If it wasn't for the indie ISPs, bell and rogers would still be getting away with 7/1 meg with 50Gb caps.

I disagree,Teksavvy is not providing competition for speed, the other incumbents are.
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia
reply to TSI Jon

said by TSI Jon:

said by TSI Andre :

As for your statement about Marc, our CEO which took over when Rocky left, he has done so many things for this company that most of you will never see. He took the bull that was rapidly heading towards a cliff and steered it back to success. He is largely responsible for today's success.

+1

All do respect to both of you, I wouldn't expect anything else out of your mouths. I certainly wouldn't be slagging the CEO of the company I worked for in a public forum.
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......

OneWorld9

join:2010-12-09
East York, ON
reply to TSI Gabe

Thank you, Gabe.

I really don't know why it took something like this for someone to acknowledge there's a problem and to investigate why.

Essentially, all I asked was: What is the problem, and can it be fixed? It shouldn't have taken this long for someone to look into it, which you've also acknowledged, and I appreciate.

I don't need proof that it's not happening on your end. If you feel that would be helpful for people to see in general, by all means... all I suggested is:

a) There IS a problem, and it should be fixed.

- or -

b) There is some kind of maintenance going on, and I'm in the dark as to what / why / how long - no customer should be left like this for extended periods such as this. Ideally, all such maintenance should be clearly communicated to customers. I also believe that outages due to maintenance should be as minimal as possible. I realise this is in Rogers' hands, but as they are your supplier, this is something you should advocate for your customers.

All I can say is that for sure it has been happening consistently between these time periods. If you believe it's congestion, and that's what it is, yes, please address that and inform affected customers. I'm sure you can see the futility of my having provided numerous logs, if in fact this is something you should have been able to detect on your end and/or via communications with Rogers. The actual process of providing logs in the first place is another thing I believe really should be addressed - customers are wasting a lot of time. Please create some kind of webpage / tools for customers to use to give you this information, if you cannot see it yourselves. Of course, in the long run, you should be getting this access directly from Rogers - that's something for you guys to figure out, of course.



elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia
reply to LondonOntGuy

said by LondonOntGuy:

I think it's quite obvious, if you're in a Robbers market, don't even think about going to Teksavvy or any other third party reseller for cable because you'll be in a world of hurt when it comes to internet access. If your job depends on a solid internet connection, you'll need back-up DSL, which makes the cable pointless and just a needless and expensive option.

Again I have to disagree, I'm on Distributel, since they bought 3web a few years back my connection has been ROCK SOLID. I don't think I've called them (except to bitch about a speed issue and it was my News provider). Have their been disconnections? A few, I tether my phone till it comes back up and all is good.

So again, is it Rogers or is is TSI? I'm travelling over the same lines, to the same POI as the TSI customers, yet I don't seem to experience the issues many others here do.
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......

xdrag

join:2005-02-18
North York, ON
reply to OneWorld9

said by OneWorld9:

a) There IS a problem, and it should be fixed.

- or -

b) There is some kind of maintenance going on, and I'm in the dark as to what / why / how long - no customer should be left like this for extended periods such as this. Ideally, all such maintenance should be clearly communicated to customers. I also believe that outages due to maintenance should be as minimal as possible. I realise this is in Rogers' hands, but as they are your supplier, this is something you should advocate for your customers.

No not really. This is what you suggested:

1) Fix the problem but I think troubleshooting is useless.
2) TSI is hiding information from me.
3) Compensate me
4) Rogers is better. TSI is the worst.

said by elwoodblues:

So again, is it Rogers or is is TSI? I'm travelling over the same lines, to the same POI as the TSI customers, yet I don't seem to experience the issues many others here do.

TSI had some POI issues which only affects TSI customers. For local node congestion, everyone in that area will suffer. There are suggestions that Rogers favours their own customers but once again, a theory and it's not proven.
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OneWorld9

join:2010-12-09
East York, ON
reply to morisato

Re: TekSavvy - glorified reseller, not ISP

said by morisato:

From experience as a Tech You say the issue only shows up 12am-7am great but assuming its undetectable the rest of the time is erroneous, there is perfectly possible ways for a tech to test your line for issues that could be intermittent, if indeed it is the Cable feed having the problems and Not something On Your end, regardless what time of day they come or whether the problem is present heck the tech could just change the connection in your box and it be fixed Refusing to allow a tech to come IS refusing to allow it to be fixed.

If TSI Gabe comes back saying there is no network problem / maintenance, I will allow a tech to come by and check out my line. At this point, the consistency of the problem (always between those hours, for practically the whole time period every time - there have been a couple of exceptions) and the fact that my connection works just fine during the day seems to suggest it's not the line itself - however, I could be wrong here.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to elwoodblues

said by elwoodblues:

said by LondonOntGuy:

I think it's quite obvious, if you're in a Robbers market, don't even think about going to Teksavvy or any other third party reseller for cable because you'll be in a world of hurt when it comes to internet access. If your job depends on a solid internet connection, you'll need back-up DSL, which makes the cable pointless and just a needless and expensive option.

Again I have to disagree, I'm on Distributel, since they bought 3web a few years back my connection has been ROCK SOLID. I don't think I've called them (except to bitch about a speed issue and it was my News provider). Have their been disconnections? A few, I tether my phone till it comes back up and all is good.

So again, is it Rogers or is is TSI? I'm travelling over the same lines, to the same POI as the TSI customers, yet I don't seem to experience the issues many others here do.

oish. here we go again.

...very frustrating to read these kinds of posts. these threads. makes my blood boil.
--
Marc - CEO/TekSavvy


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia

said by TSI Marc:

said by elwoodblues:

said by LondonOntGuy:

I think it's quite obvious, if you're in a Robbers market, don't even think about going to Teksavvy or any other third party reseller for cable because you'll be in a world of hurt when it comes to internet access. If your job depends on a solid internet connection, you'll need back-up DSL, which makes the cable pointless and just a needless and expensive option.

Again I have to disagree, I'm on Distributel, since they bought 3web a few years back my connection has been ROCK SOLID. I don't think I've called them (except to bitch about a speed issue and it was my News provider). Have their been disconnections? A few, I tether my phone till it comes back up and all is good.

So again, is it Rogers or is is TSI? I'm travelling over the same lines, to the same POI as the TSI customers, yet I don't seem to experience the issues many others here do.

oish. here we go again.

...very frustrating to read these kinds of posts. these threads. makes my blood boil.

Why? I simply posted a fact, you may feel differently and you're entitled to that. I didn't slag TSI,I simply pointed out that a blanket statement that all TPIA providers suck is wrong.

--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......
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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to elwoodblues

Re: TekSavvy - glorified reseller, not ISP

Sorry dude. It's not a "fact", install TekSavvy cable in parallel and then we can compare. Apples and Oranges.

Each node is different.

We have plenty of capacity on our side, yet, here we are.
--
Marc - CEO/TekSavvy