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sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·WIND Mobile
·TekSavvy Cable

1 recommendation

reply to OneWorld9

Re: TekSavvy - glorified reseller, not ISP

Your connection from your home to the TekSavvy POI in the Rogers head end is provided by Rogers. The connection from there to the "internet" is provided by TekSavvy.

So, most of the time any problems between your home and the TekSavvy POI to Rogers is the fault of Rogers, and unfortunately because of Rogers distrust and arrogance, they give TekSavvy no tools whatsoever to find out what is going on with your connection.

Any problems after the POI are indeed TekSavvy's ... such as overloaded interconnects. BUT even those could be Rogers fault because they are very slow about providing extra connectivity for 3rd party ISPs.

No company would be able to fundraise enough capital to install wire or fibre to every home, so the only option is the wholesale purchase of incumbent services.

So, it's not a reseller ... but it's not a full end to end ISP either. It's a hybrid.

Unfourtunately a lot of the problems you've experienced were created by the CRTC being too liberal with the incumbents on a service level standard for repairs etc.


OneWorld9

join:2010-12-09
East York, ON
Reviews:
·TekSavvy Cable

I understand all the reasons why TekSavvy support is abysmal, but that doesn't change the fact that it is ... why provide a service that you actually cannot reliably provide in the first place? Sure, when you don't have a problem things work well... and when you do, that's when you *need* to be able to get proper support. TekSavvy willingly points the finger at everyone else. Why should the customer care about all of their problems? When you say you'll provide a service, you need to provide it. I don't see anything in their marketing / sales pitch that says, "We'll only be able to help you if our suppliers are cooperative and the CRTC is nice to us." What kind of business runs this way? As far as I'm concerned, hybrid or not, if they can't support their customers they're just a reseller.


dra6o0n

join:2011-08-15
Mississauga, ON
Reviews:
·ITalkBB

said by OneWorld9:

I understand all the reasons why TekSavvy support is abysmal, but that doesn't change the fact that it is ... why provide a service that you actually cannot reliably provide in the first place? Sure, when you don't have a problem things work well... and when you do, that's when you *need* to be able to get proper support. TekSavvy willingly points the finger at everyone else. Why should the customer care about all of their problems? When you say you'll provide a service, you need to provide it. I don't see anything in their marketing / sales pitch that says, "We'll only be able to help you if our suppliers are cooperative and the CRTC is nice to us." What kind of business runs this way? As far as I'm concerned, hybrid or not, if they can't support their customers they're just a reseller.

So you are saying that you would rather have Teksavvy up and quit and let Rogers do the talking then?
You are pretty much saying that if Teksavvy couldn't handle the abuse by Rogers, they should give in and let Rogers manage the ISP again?
You do realize that almost every third party ISP are borrowing usage from Bell and Rogers right? So even if you do turn to another ISP, it's just the repeat of the same time.