http://www.dslreports.com/forum/Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27568416 en Thu, 23 May 2013 07:13:53 EDT Thu, 23 May 2013 07:13:53 EDT http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27979411 Should I call clear and tell them to change the device to another ispot and give them my clearspots MAC? They won't ask anything else? Yes]]> http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27979411 Mon, 04 Feb 2013 20:23:33 EDT http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27976659 I’ve explained my problem here

»ispotunrestricted.com/forum/phpB···=3&t=333

Before buying a clearspot or the voyager from Worst Buy, what should I do? Should I call clear and tell them to change the device to another ispot and give them my clearspots MAC? They won't ask anything else?

Thanks a lot]]> http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27976659 Mon, 04 Feb 2013 07:27:10 EDT http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27947276
Infomark Devices start with 00:1E

Having an Apollo device will set off a trigger because Gemtek uses the 00:1D prefix for all of its modems and is the most common with CLEAR]]> http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27947276 Fri, 25 Jan 2013 15:59:41 EDT http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27810366 http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27810366 Tue, 11 Dec 2012 14:52:58 EDT http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27804627
I spoke to a chat rep(a bot?) and they told me it'd be okay, but you can't be too sure you know.. Though I have nothing to lose now, either they let me do it or I'll just cancel.]]> http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27804627 Sun, 09 Dec 2012 23:34:00 EDT http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27769577
I have the CLEARSPOT batteries in stock and can sell you one.... or even better yet get your self a INFOMARK device with a mac address that starts with 00:1E and call support and ask them to do a mac swap into the same device... and your problem is solved! Remember to only do this with a new INFOMARK device as a used one will trigger the old SKU ... Clear Spot Voyager works perfectly!

Good luck!
--
Robert Villanueva
CLEAR CADAC
Munoz Networking
wimaxspot360.com]]> http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27769577 Wed, 28 Nov 2012 18:41:43 EDT http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27717812
My iSpot died THE DAY the warranty expired. What made it even more frustrating is I bought the iSpot but was unable to use it for more than a month. Our new iPods (4 Touch) had MAC addresses from a new range and the iSport firmware had not been updated to recognize them, so we had to wait for new firmware to be released-- more than a month later.

So because Clear sold us a product we couldn't use until new firmware was available, we had less than 11 months of use on the device when it died.

I called Clear to get a replacement, but was told they discontinued the iSpot and didn't have anything left in stock. I asked about buying the regular Spot device but using it with the same $25 plan-- and was promptly told NO by each support person I spoke with, including when the problem was escalated.

My last words were asking Clear to let me get this straight-- they were willing to let a paying customer walk away rather than continue the existing plan on a new device (that I would buy at my own expense).

They said that's they way it was, and there was nothing else they could offer except to "upgrade" to the regular Spot service at a higher monthly rate.

Bye bye, Clear. I went with T-Mobile and get much faster service with 1.5 GB (far more than I use) monthly data for $25. And the coverage area is FAR wider than Clear's sad little footprint.

So my iSpot dying and Clear being unwilling to help me in any way, was actually a good thing for me.]]> http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27717812 Sun, 11 Nov 2012 19:18:28 EDT http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27643136
2 of my friends also upgraded their device in the last month and no issue either.

Did you call back and try to speak to a different agent?]]> http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27643136 Sat, 20 Oct 2012 13:11:18 EDT http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27617451 http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27617451 Fri, 12 Oct 2012 18:54:37 EDT http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27573180
I've been using the new Voyager and compared with the old iSpot, here's what I observed:

PRO:
+ MUCH SMALLER!
+ Accept 8 devices (iSpot only take 5 devices)
+ Since it's newer device, if it dies, Clear will replace it within 12 months (at least that's what the CSR said)
+ WiFi signal seems to be much stronger

CONS:
- Non-user replaceable battery
- Cannot do static DHCP (connected device have the same IP address all the time)

Now I am wondering what to do with the Clear iSpot device. Sell it?]]> http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27573180 Sat, 29 Sep 2012 11:54:12 EDT http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27572232 http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27572232 Fri, 28 Sep 2012 22:21:51 EDT http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27572113 »www.clear.com/support/faq/return···-new-one

Can I upgrade from my current device to a new one?

You always can replace your current device by purchasing a new device and contacting us to have your current service switched to the new device.

So I went to Best Buy, bought the Clear Voyager, call Clear and have the service transferred to the new Clear Voyager WITHOUT changing plan.

30 minutes later, I am up and running with the new Clear Voyager and my Clear account shows that I STILL have my $25 plan (6Mbps download).]]> http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27572113 Fri, 28 Sep 2012 21:13:43 EDT http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27569474 When the device arrives cancel the plan.
Call CW and tell them to replace the device on your current plan with the device you just purchased.
Might cost you a few dollars on the pro-rated cancellation.
OR just call CW and tell them you current device is borked and maybe they will replace it with a new device or let you purchase a new device on the existing plan.
ymmv]]> http://www.dslreports.com/forum/Re-Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27569474 Fri, 28 Sep 2012 07:07:49 EDT http://www.dslreports.com/forum/Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27568416
However, my iSpot is dying. The battery itself does not hold long charge anymore (2 hours and its dead) and no one sells replacement battery.

So I am thinking of buying the new Clear Spots and use this with my grandfathered plan. However, if I tried to purchase the device online, it shows that I HAVE to select a new plan ($35 with 1.5 Mbps down). I went to visit a local Clear reseller (Fry's) and spoke with somebody from Clear and he didn't even know how to do this. His system only allows him to "associate" a new Clear Spot device with the $35 plan.

Does anyone know how can I achieve the above?]]> http://www.dslreports.com/forum/Grandfathered-plan-with-iSpot-can-I-upgrade-to-new-device-27568416 Thu, 27 Sep 2012 19:25:35 EDT