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MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad to wacko1128

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to wacko1128

Re: [IL] Ultra50?

I have checked the signals in your area and they are much better.

I also just pinged your modem and got the following:

30 packets transmitted, 30 packets received, 0% packet loss
round-trip (ms) min/avg/max/stddev = 48.9/49.91/58.3/1.61

What kind of modem are you currently using?
wacko1128
join:2010-03-23
Clinton, IL

wacko1128

Member

Motorola SB6120

Also, speedtest.net still thinks I'm located in south central Missouri for some reason (don't know if that is a symptom of something).

This is the server I am usually directed to by speedtest.net:



And this is the one from my last post:

wacko1128

wacko1128 to MediacomChad

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to MediacomChad
Also the attached image is a large file download chart showing how erratic my speeds are. For reference the peaks are around 4000 KB/s (32 Mbps) and the valleys are around 2000 KB/s (16 Mbps). The total download averaged 28 Mbps and was to an extremely reliable and fast server.
wacko1128

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Click for full size
Attached is a error report from today from my modem's log.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

There is one other thing we can do before I escalate this again, but will have to wait until Tier 2 is in tomorrow. I can get them to push a firmware update to your modem0
wacko1128
join:2010-03-23
Clinton, IL

wacko1128

Member

Sounds good to me. I'll be at work tomorrow so I won't be able to test until evening. Let me know on here when/if they do an update.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Will do.
wacko1128
join:2010-03-23
Clinton, IL

wacko1128

Member

Any luck/news?
wacko1128

wacko1128 to MediacomChad

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Tonight:

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

I show that the firmware update did go though, what speeds are you getting now if your bypass the router and connect directly to the modem?
wacko1128
join:2010-03-23
Clinton, IL

wacko1128

Member

With router:


Without router:


Nearly identical & still the same problem.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Sorry if we already covered this, but when the tech was out did he try another modem?
wacko1128
join:2010-03-23
Clinton, IL

wacko1128

Member

No the tech didn't really try anything. He was on the phone and on my computer doing speed tests...that's it.
wacko1128

wacko1128 to MediacomChad

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Tonight:

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

I'll go ahead and re-escalate this issue for you.
wacko1128
join:2010-03-23
Clinton, IL

wacko1128

Member

Thank you. I look forward to some more information.
wacko1128

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Speeds are really bad tonight: