dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
11
share rss forum feed


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
reply to wacko1128

Re: [IL] Ultra50?

I have checked the signals in your area and they are much better.

I also just pinged your modem and got the following:

30 packets transmitted, 30 packets received, 0% packet loss
round-trip (ms) min/avg/max/stddev = 48.9/49.91/58.3/1.61

What kind of modem are you currently using?
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/

wacko1128

join:2010-03-23
Clinton, IL
Motorola SB6120

Also, speedtest.net still thinks I'm located in south central Missouri for some reason (don't know if that is a symptom of something).

This is the server I am usually directed to by speedtest.net:



And this is the one from my last post:


wacko1128

join:2010-03-23
Clinton, IL
reply to MediacomChad
Also the attached image is a large file download chart showing how erratic my speeds are. For reference the peaks are around 4000 KB/s (32 Mbps) and the valleys are around 2000 KB/s (16 Mbps). The total download averaged 28 Mbps and was to an extremely reliable and fast server.

wacko1128

join:2010-03-23
Clinton, IL
reply to MediacomChad
Click for full size
Attached is a error report from today from my modem's log.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
There is one other thing we can do before I escalate this again, but will have to wait until Tier 2 is in tomorrow. I can get them to push a firmware update to your modem0

wacko1128

join:2010-03-23
Clinton, IL
Sounds good to me. I'll be at work tomorrow so I won't be able to test until evening. Let me know on here when/if they do an update.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
Will do.

wacko1128

join:2010-03-23
Clinton, IL
Any luck/news?

wacko1128

join:2010-03-23
Clinton, IL
reply to MediacomChad
Tonight:


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
I show that the firmware update did go though, what speeds are you getting now if your bypass the router and connect directly to the modem?

wacko1128

join:2010-03-23
Clinton, IL
With router:


Without router:


Nearly identical & still the same problem.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
Sorry if we already covered this, but when the tech was out did he try another modem?

wacko1128

join:2010-03-23
Clinton, IL
No the tech didn't really try anything. He was on the phone and on my computer doing speed tests...that's it.

wacko1128

join:2010-03-23
Clinton, IL
reply to MediacomChad
Tonight:


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
I'll go ahead and re-escalate this issue for you.

wacko1128

join:2010-03-23
Clinton, IL
Thank you. I look forward to some more information.

wacko1128

join:2010-03-23
Clinton, IL
reply to MediacomChad
Speeds are really bad tonight: