|reply to NightMayor |
Re: TekSavvy - glorified reseller, not ISP
They have no power over Rogers. CRTC (the regulator) has no bite, and cannot enforce rules even if they were granted. Teksavvy uses Rogers and Bell's lines (think driveways linking your house to the main road). The only people that can maintain that link is Bell / Rogers themselves. Nobody else can touch it. Only form of asking for help is through email. Their hands are pretty much tied at that point.
For TSI there is no other alternative (that is feasible) beyond Rogers and Bell. Even if they have capitol to build out the "3rd line" (read fiber optic to the home) they still have to go through municipal red tape.
I've been telling people about TSI as follows:
It is a pain to setup, and repair if things go south. The price you pay for the speed and "bandwidth" you use is significantly cheaper. If dealing with TSI which has to go through a middle-man to get anything done is okay then they're great.
If you don't want to worry and just want to complain over the phone to someone who'll just type something up for contractors to look at, go with Rogers/Bell/Telus.
Only ever had to call TSI twice, once was the York Mills POI teething problems, the other was an "expired" credit card. I've had no complaints about TSI.
Remember TSI goes through Bell/Rogers/Telus, that means no matter how helpful they are, you are still subjected to Robellus BS. It is up to you the consumer to decide if that is worth it.