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wacko1128

join:2010-03-23
Clinton, IL
reply to MediacomChad

Re: [IL] Ultra50?

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Attached is a error report from today from my modem's log.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:95

There is one other thing we can do before I escalate this again, but will have to wait until Tier 2 is in tomorrow. I can get them to push a firmware update to your modem0


wacko1128

join:2010-03-23
Clinton, IL

Sounds good to me. I'll be at work tomorrow so I won't be able to test until evening. Let me know on here when/if they do an update.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:95

Will do.


wacko1128

join:2010-03-23
Clinton, IL

Any luck/news?


wacko1128

join:2010-03-23
Clinton, IL
reply to MediacomChad

Tonight:



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:95

I show that the firmware update did go though, what speeds are you getting now if your bypass the router and connect directly to the modem?


wacko1128

join:2010-03-23
Clinton, IL

With router:


Without router:


Nearly identical & still the same problem.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:95

Sorry if we already covered this, but when the tech was out did he try another modem?


wacko1128

join:2010-03-23
Clinton, IL

No the tech didn't really try anything. He was on the phone and on my computer doing speed tests...that's it.


wacko1128

join:2010-03-23
Clinton, IL
reply to MediacomChad

Tonight:



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:95

I'll go ahead and re-escalate this issue for you.


wacko1128

join:2010-03-23
Clinton, IL

Thank you. I look forward to some more information.


wacko1128

join:2010-03-23
Clinton, IL
reply to MediacomChad

Speeds are really bad tonight: