http://www.dslreports.com/forum/Re-Review-27568493 en Thu, 20 Jun 2013 05:52:10 EDT Thu, 20 Jun 2013 05:52:10 EDT http://www.dslreports.com/forum/Re-Review-27573132 http://www.dslreports.com/forum/Re-Review-27573132 Sat, 29 Sep 2012 11:27:40 EDT http://www.dslreports.com/forum/Re-Review-27570752 http://www.dslreports.com/forum/Re-Review-27570752 Fri, 28 Sep 2012 13:32:43 EDT http://www.dslreports.com/forum/Re-Review-27570135 http://www.dslreports.com/forum/Re-Review-27570135 Fri, 28 Sep 2012 11:08:14 EDT http://www.dslreports.com/forum/Re-Review-27569363
»TekSavvy - glorified reseller, not ISP

[you'll notice his post above was edited to remove that quote - in the thread, his post and all replies (including mine) were blackholed]

In it, he felt it was necessary to quote me from the private TekSavvy Direct forum - apparently, that was against the terms here. It was also a backhanded way of handling customer service. That just goes to show how awesome an "ISP" TekSavvy is - ready to slap a customer in the face whenever the truth is told.

Good thing I have a text copy of that particular post, as it was a lengthy reply to his misrepresented facts of what actually happened. I'm just not sure what part of my reply is considered "OK" to post on this site, so I'll have to clarify before I add anything to that thread.]]> http://www.dslreports.com/forum/Re-Review-27569363 Fri, 28 Sep 2012 03:20:22 EDT http://www.dslreports.com/forum/Re-Review-27568721
I do seem to notice that TekSavvy works hard on DSLReports regarding damage control. LOL Of course it doesn't mean they actually resolve customer issues. I find it a bit revolting that they would try and dump on the customer though. Seems a low blow.]]> http://www.dslreports.com/forum/Re-Review-27568721 Thu, 27 Sep 2012 21:50:51 EDT http://www.dslreports.com/forum/Re-Review-27568533
»Re: TekSavvy - glorified reseller, not ISP

For anyone who wants to see the full story, and not rely on TekSavvy's attempts to take things way out of context and cast doubt on the integrity of a long-standing customer.]]> http://www.dslreports.com/forum/Re-Review-27568533 Thu, 27 Sep 2012 20:00:48 EDT http://www.dslreports.com/forum/Review-27568493
I think its a little out there to be stating that we are the worst ISP. I can understand that you are having issues and based on the comment below you posted in our direct forum, that you want to share your experience but the reality is that we have sent Techs out to your house, and with the exceptions of a few times where there were outages, your issues are most likely caused by either Maintenance or Local Node Congestion.

You had asked that we send a tech during the timeframes of your issue, but we can't send a tech between 12am - 7am. We can ask all we want but Rogers is not going to dispatch at this time. Martin provided you with timeframes when we can send another tech to take a look and we can even request a senior tech but you decided to reach out here.

We are here to help you but if your not willing to accept a tech during the times we can send one, there isn't much we can do.

Please let me know how you want to proceed.

Thanks,

Andre
--
TSI Andre
Director of Service Delivery
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum )
@AndreCleroux - Follow me on Twitter]]> http://www.dslreports.com/forum/Review-27568493 Thu, 27 Sep 2012 19:46:39 EDT