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join:2005-02-18
North York, ON
reply to OneWorld9

Re: TekSavvy - glorified reseller, not ISP

said by OneWorld9:

a) There IS a problem, and it should be fixed.

- or -

b) There is some kind of maintenance going on, and I'm in the dark as to what / why / how long - no customer should be left like this for extended periods such as this. Ideally, all such maintenance should be clearly communicated to customers. I also believe that outages due to maintenance should be as minimal as possible. I realise this is in Rogers' hands, but as they are your supplier, this is something you should advocate for your customers.

No not really. This is what you suggested:

1) Fix the problem but I think troubleshooting is useless.
2) TSI is hiding information from me.
3) Compensate me
4) Rogers is better. TSI is the worst.

said by elwoodblues:

So again, is it Rogers or is is TSI? I'm travelling over the same lines, to the same POI as the TSI customers, yet I don't seem to experience the issues many others here do.

TSI had some POI issues which only affects TSI customers. For local node congestion, everyone in that area will suffer. There are suggestions that Rogers favours their own customers but once again, a theory and it's not proven.