|reply to morisato |
Re: TekSavvy - glorified reseller, not ISP
said by morisato:If TSI Gabe comes back saying there is no network problem / maintenance, I will allow a tech to come by and check out my line. At this point, the consistency of the problem (always between those hours, for practically the whole time period every time - there have been a couple of exceptions) and the fact that my connection works just fine during the day seems to suggest it's not the line itself - however, I could be wrong here.
From experience as a Tech You say the issue only shows up 12am-7am great but assuming its undetectable the rest of the time is erroneous, there is perfectly possible ways for a tech to test your line for issues that could be intermittent, if indeed it is the Cable feed having the problems and Not something On Your end, regardless what time of day they come or whether the problem is present heck the tech could just change the connection in your box and it be fixed Refusing to allow a tech to come IS refusing to allow it to be fixed.