[iO] New Guide Rollout

Author	All Replies
Jmartz join:2000-07-20 Tenafly, NJ 2 edits	[iO] New Guide Rollout So I just got an email that says they will be doing work between 1AM and 6AM between now and the end of October. I presume this is the new software roll out. Also has instructions to reboot the boxes if they do not work properly after the software push. I think it might be good to have a new topic where people can report when they get it and their opinions on it. The other topic is kinda disjointed.
	to forum · permalink · 2012-09-28 19:26:31 ·
MxxCon join:1999-11-19 Brooklyn, NY	Did it actually say that it's related to the new guide or are you just assuming that? -- [Sig removed by Administrator: signature can not exceed 20GB]
	to forum · permalink · 2012-09-28 22:55:18 ·

Jmartz join:2000-07-20 Tenafly, NJ	reply to Jmartz A month time frame for this seems a bit much if it was not something big like software roll out. Who knows maybe they are redoing the channel lineups too? Here is what the email said: It's time for a tune up. View online: »optimumemail1.com/a/aBQZg-SB734n···_params= ******************************************************* Between now and October 31st, we are doing some maintenance on the Optimum Network. We don't want to cause any inconvenience, so the work is being done between 1 a.m. and 6 a.m. and we won't need to access your home or business. Scientific Atlanta model digital cable box(es) Channels will be restored automatically once the work is complete. Samsung model digital cable box(es) If some of your channels do not return, it's easy to fix: -Unplug the digital cable box from its power source, wait a few seconds and plug back in. Or -Press the Vol+, Vol- and Info buttons on the front of the digital cable box simultaneously until it shuts down, then release the buttons. The Samsung model digital cable box has been reset when you see the time displayed on the front. Thank you for being an Optimum customer.
	to forum · permalink · 2012-09-29 00:10:20 ·
frdrizzt join:2008-05-03 Ronkonkoma, NY	That sounds more like they're moving channels to different frequencies in a lead-up to adding additional downstream channels. They sent me that email in August when they moved some channels around.
	to forum · permalink · 2012-09-29 01:27:49 ·
Mfrancesca @verizon.net	They are rolling out a new guide, will be staggered across the footprint.
	to forum · permalink · 2012-09-29 10:00:45 ·
dm145 join:2009-12-12 Clifton, NJ Reviews: ·Optimum Online	said by Mfrancesca : They are rolling out a new guide, will be staggered across the footprint. Yes we know »new tv channel guide for sa8300?
	to forum · permalink · 2012-09-29 10:24:53 ·
momcat1 No Relation To The Bobcat join:2002-10-21 Wappingers Falls, NY	reply to Mfrancesca Would that be for all models of STB's?
	to forum · permalink · 2012-09-30 21:33:34 ·
mbernste Boosted Premium,MVM join:2001-06-30 Piscataway, NJ	said by momcat1: Would that be for all models of STB's? Yes, since the guide software and data is stored in the cloud, all of the boxes are capable of handling the new guide. What I found interesting is that the new guide video found on the Optimum web site is also now in the "Explore Optimum" VOD channel.
	to forum · permalink · 2012-10-01 05:12:51 ·
dm145 join:2009-12-12 Clifton, NJ Reviews: ·Optimum Online	said by mbernste: What I found interesting is that the new guide video found on the Optimum web site is also now in the "Explore Optimum" VOD channel. Yeah had that for a while, was discussed in original thread. Not sure why we needed second thread. But someone will start third thread when it actually launches.
	to forum · permalink · 2012-10-01 10:52:51 ·
Jmartz join:2000-07-20 Tenafly, NJ	I forgot why I don't read or post on this forum much anymore. Mr. Lex, please close this topic. Thanks.
	to forum · permalink · 2012-10-01 10:55:19 ·
RickNY Premium join:2000-11-02 Manorville, NY	Jmartz, It could certainly be related to the guide upgrade as CV pushes out new components used to power the boxes, such as the HTMLEngine component, etc. While the upgrade may not mean you are going to get the new guide once its done, it may be a push and test of the individual components used to render it. Rick
	to forum · permalink · 2012-10-01 18:06:03 ·
mbernste Boosted Premium,MVM join:2001-06-30 Piscataway, NJ	Entirely possible, but I would think they would push out the update as a whole package including any components. Not sure what the advantages would be doing it piecemeal, other than lowering deployment time at the guide's release, though that would be negated with the component releases.
	to forum · permalink · 2012-10-01 18:11:06 ·
GolfDude join:2004-01-29 East Islip, NY	reply to Jmartz It appears the Original OP is Correct: Your new program guide is coming. Faster. Easier. More intelligent. We've completely reinvented your program guide to make everything about your Optimum experience better, with a lot of exciting new choices and features. - Improved guide layout for easier & faster searching. - Look back to see when programs you missed will air again. - Use buttons on your remote as shortcuts to get directly to features like On Demand and Search. You might see the new guide available on some of your cable boxes before others. Don't worry. We'll be updating all of your cable boxes as soon as possible. To get to the guide, press the GUIDE button or the iO button on your remote. Click here for more details: »optimum.net/newguide
	to forum · permalink · 2012-10-01 19:30:03 ·
mbernste Boosted Premium,MVM join:2001-06-30 Piscataway, NJ	Old news and one does not necessarily have to do with the other. It could very well be for channel realignment or any of the other reasons previously specified.
	to forum · permalink · 2012-10-01 19:46:07 ·
GolfDude join:2004-01-29 East Islip, NY	reply to Jmartz optimum sent an email out not even an hour ago with that info..
	to forum · permalink · 2012-10-01 19:47:32 ·
frdrizzt join:2008-05-03 Ronkonkoma, NY Reviews: ·Optimum Online	reply to GolfDude said by GolfDude: It appears the Original OP is Correct: Your new program guide is coming. Faster. Easier. More intelligent. We've completely reinvented your program guide to make everything about your Optimum experience better, with a lot of exciting new choices and features. - Improved guide layout for easier & faster searching. - Look back to see when programs you missed will air again. - Use buttons on your remote as shortcuts to get directly to features like On Demand and Search. You might see the new guide available on some of your cable boxes before others. Don't worry. We'll be updating all of your cable boxes as soon as possible. To get to the guide, press the GUIDE button or the iO button on your remote. Click here for more details: »optimum.net/newguide That letter/post does not mention reboots required to get the new guide, which makes it less likely the message the OP got is about the guide (which is still coming soon based on what has been posted).
	to forum · permalink · 2012-10-01 19:52:21 ·
JohnILM Holla Premium join:2003-03-15 Tuckahoe, NY	reply to Jmartz Will the "GUIDE" button finally bring up the guide?
	to forum · permalink · 2012-10-01 22:45:50 ·
DownTheShore Restore The Shore Premium join:2003-12-02 Beautiful NJ kudos:12	+1
	to forum · permalink · 2012-10-01 22:49:07 ·
georgermct optimum. join:2000-05-12 Fairfield CT Reviews: ·Optimum Online	reply to JohnILM said by JohnILM: Will the "GUIDE" button finally bring up the guide? Yes! It's supposed to with this updated guide. -- OOL Subscriber Since - 10/18/00 . . . iO Subscriber Since - 11/22/04 . . . Optimum Voice Subscriber Since 06/30/11
	to forum · permalink · 2012-10-01 22:55:59 ·
MxxCon join:1999-11-19 Brooklyn, NY	said by georgermct: said by JohnILM: Will the "GUIDE" button finally bring up the guide? Yes! It's supposed to with this updated guide. The bigger question: Will it be any faster? -- [Sig removed by Administrator: signature can not exceed 20GB]
	to forum · permalink · 2012-10-01 23:31:32 ·

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