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georgermct
PERFORMANCE

join:2000-05-12
Fairfield CT
reply to milan22

Re: [iO] New Guide Rollout

Well this just sounds like we're going backwards with features and functionality is worse and not user friendly.

dm145

join:2009-12-12
Clifton, NJ
Reviews:
·Optimum Online
reply to rick0204
Update last night, been poking around

Pressing IO brings up first screen with six choices, channel guide/on demand/explore optimum etc...

Pressing guide button does indeed go straight to new guide
(Maybe your hitting IO by mistake)

Dvr button goes to old looking dvr screen, not sure if that's normal?

rick0204

join:2009-05-20
North Bergen, NJ
reply to Jmartz
I pressed the guide button on the DVR today and the old screen came up and I had to again click on Guide to get to the new guide. Yesterday it went right to the new guide.

milan22

join:2008-12-17
Newark, NJ
reply to Jmartz
The guide:

The Bad:

1) The "Past" section on the guide is obnoxious & worthless. Takes up precious guide space. Which now only shows 1 hour and quarter rather than 1 hour and a HALF. Remove the Past section and you will be able to see a full 2 hours.

2) No more color (red) for programs that are set to record. Only "red dot" in the programs section. So now you don't know if you have something already set for recording UNLESS you slide the highlighted "field" to that program field and look for the red dot.

Example: A program at the furthest right just peeking out, which you can ONLY see the first few characters of the program title, you have no idea if it's set to record, UNLESS you now slide over to that "field" ALL THE WAY to the END of the field to see the little red dot.

Before the WHOLE field was RED. No need to slide anywhere. You knew it was set to record.

3) Cannot "customize" recordings to your exact specific needs. It's a 2 step process now. Have to go to dvr section to customize any program.

Example: Want to record a program that's at 8:00pm - 10:00pm. but you ONLY want to record specifically from 8:27 to 9:15pm. You cannot do that now. 2 step process. First just record the whole show, THAN go to the DVR section and adjust it there. Before you could do that right at the initial recording setup.

Yes, I know about adding minutes/hours to the End of the show feature. The Start time feature is blacked out. You can't adjust it at all. (at this present time) Only adjustable from the DVR menu.

Also this is bad, because let's say you have 2 recordings PREVIOUSLY SET (days/hours ago)

One at 8:00pm-8:30pm, One at 8:00pm-10:00pm. And you want to record a New THIRD from 8:00pm-10:00pm. You obviously can't. It will clash. But you CAN record the third from 8:30-10:00pm. (provided you miss the first half hour) .....THE OLD GUIDE. Can't do that now with the New Guide. You would have to cancel it all and work backwards. First do the THIRD recording, than go to the DVR guide to adjust to 8:30-10:00pm ... then got do your other 2 recordings. Before you could do this at anytime, right from the guide.

The Good:

1) It's lightning quick.

2) Descriptions are bigger now. Including artwork for movies. (which could be bigger)

3) You can adjust the guide to only show favorites.
Expand your moderator at work

rick0204

join:2009-05-20
North Bergen, NJ
reply to Jmartz

Re: [iO] New Guide Rollout

We now have the new guide on the SA DVR and the SA boxes. Not sure if I want it but we now have it on all the boxes. Hudson County NJ.

frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:3
Reviews:
·Optimum Online
reply to Olias
said by Olias:

Just got an email from Cablevision: "Your new program guide is coming. Drum roll please." I have a SA 8300HD and a SA 4200SD; I wonder if they'll upgrade both at the same time. You'd think in the over five months it initially rolled out they would finally get most of the bugs out. We'll see.

All SA box types in an area have been updated on the same night in the prior areas.

dm145

join:2009-12-12
Clifton, NJ
reply to Olias
Just received same email
Funny thing is I never get emails from them about my service


Olias
Closer to believing
Premium
join:2004-05-08
Wayne, NJ
reply to Jmartz
Just got an email from Cablevision: "Your new program guide is coming. Drum roll please." I have a SA 8300HD and a SA 4200SD; I wonder if they'll upgrade both at the same time. You'd think in the over five months it initially rolled out they would finally get most of the bugs out. We'll see.
--
A clock unwinds, a flower dies...

milan22

join:2008-12-17
Newark, NJ
reply to ilsno
TCI cable ruled.


Elite

join:2002-10-03
Orange, CT
reply to Jmartz
Called CV. My issue is a known issue. They gave me a service credit for $6.96 (2 days of service) after I asked for a credit. Absolutely pathetic.
--
QUAD!!!!

digitaldoc77

join:2008-04-20
Oyster Bay, NY
reply to Jmartz
Still have not gotten the new guide on the Woodbury system. Then again, not heart broken with all the issues reported.


Ike2

@optonline.net
reply to ilsno
Slooooooooow, freezing up.....windows vista software?


ilsno

@optonline.net
reply to GeorgeBaily
The lag in channel changing has been a problem forever with Cablevision that they cannot seem to fix. My old Zenith addressable equipment with TCI Cable was much speedier.


GeorgeBaily

@optonline.net
reply to Elite
The one beef I have is that Cablevision should have worked out all of the quirks before sending the guide out to subscribers. It's far from perfect and I'm four months into having it.

There have been several software updates since November the latest being early this morning but the quirks still remain. Channel changing is torture. There is no program data in the guide after 10pm and the box will not save the 16:9 aspect ratio.

I've given up waiting for all this to be corrected and have gotten used to it all. That's not a good thing but we're at their mercy.


Elite

join:2002-10-03
Orange, CT
Reviews:
·Optimum Online
reply to Jmartz
I'd like to believe that the Samsung boxes have considerably faster hardware (RAM + CPU) than the SA boxes because they're many years newer, but I can't really back up that claim. I'd have to check the diagnostics on each box and gather some hardware details. Otherwise, the Samsung boxes seem slower to channel surf and faster doing just about everything else.

However, I never had an issues with my old SA's.
--
QUAD!!!!


iotv

@myvzw.com
reply to Elite
I had massive problems like that with the samsung boxes with optimun logo. I had over 7 boxes at two locations. I did not have any problems with my 8300hd with thevnew guide so they switched me back to 4250hds all with the new guide and no problems. FYI almost everyone in the optimum stores was sawping out samsung boxes with both logos, my adavice keep your SA boxes as long as you can.


Elite

join:2002-10-03
Orange, CT
Reviews:
·Optimum Online
reply to Jmartz
I recently replaced my two SA4200 SDs and my single SA4250HD with three of the "new" Samsung boxes with the new "optimum" logo. As a result, I've got the new guide on all 3 of the Sammys. None of my old SA's had the new guide.

Anyhow, two of my boxes have been experiencing major issues with the guide for the past 3 weeks or so. The guide will open then completely freeze. I'm unable to scroll through the guide nor exit the guide. I end up having to reboot the boxes.

Has anyone else seen similar issues? I'd really hate to have to go swap out two brand new boxes. I suspect my third Sammy also exhibits this behavior, but I don't use that TV ever.

Thoughts?
--
QUAD!!!!


GeorgeBaily

@optonline.net
reply to optimumtv
Even with all it's little quirks I have grown to like the new guide very much. Having the DVR fuctions intergraded into the guide is great.

In regard to showing only five lines of shows...hitting the expand button should solve that issue.


optimumtv

@myvzw.com
reply to dm145
The guide sucks...it only shows like 5 lines of shows. The colors are bad. It really needs to be replaced. I have had the guide snice december on my SA boxes so that is a total lie.

dm145

join:2009-12-12
Clifton, NJ
reply to majortom1029
Ah that's the reason the roll out failed, Sandy!
Not the fact that it wasn't properly tested way before Sandy?

majortom1029

join:2006-10-19
Lindenhurst, NY
kudos:1
reply to Jmartz
»www.lightreading.com/blog/networ···40149697

"On the user interface front, Cablevision's new cloud-based guide for set-tops, internally called Onyx, is starting to spread out. Cablevision SVP Kristin Dolan said Onyx is deployed on the Samsung boxes and will be moving to the MSO's Cisco/Scientific-Atlanta boxes "in the coming weeks." And that's pretty impressive progress considering that the guide's testing lab was underwater and unusable for three weeks courtesy of Sandy. "


kickass69

join:2002-06-03
Lake Hopatcong, NJ
reply to frdrizzt
Confirmed, I got the update around 3 AM as well. Updated to Build 696.

UI Version: 10.1.0 Build: 696

frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:3
reply to Jmartz
I forgot to say, I turned on my SA onyx box this morning and it got another update last night. Don't know what it was for, but they're obviously still working on it.
Expand your moderator at work


optimumtv

@myvzw.com
reply to anonn

Re: [iO] New Guide Rollout

I wish they would restore my SA boxes to the sara software. They should have used a thrid party ipg!


anonn

@optonline.net
reply to dm145
said by dm145:

Any word on when new guide roll out will resume (to SA boxes)?

CV's Q4 confrence is on Thursday. Maybe they'll talk about it then.

In the meantime, I'm getting more and more suspicious that they don't know how to fix the bugs in it, so they're just leaving it as it is. Kinda like the DVR+. Even long after that became available, it's still in limited availability and still filled with bugs. They're making it really hard for me to put much faith in them.

dm145

join:2009-12-12
Clifton, NJ
reply to Jmartz
Any word on when new guide roll out will resume (to SA boxes)?


OptimumTV

@verizon.net
reply to milan22
(Edit)

Refurbished boxes don't last as long and have problems IMO.

milan22

join:2008-12-17
Newark, NJ
reply to rick0204
said by rick0204:

Still no DVR+ in New Jersey. On one can give me a date either for it.

You don't want it. Trust me.