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dm145

join:2009-12-12
Clifton, NJ
reply to RemyM

Re: [iO] New Guide Rollout

Understood
just wish they would acknowledge an issue and give an eta when it will resume


RemyM

join:2005-02-14
Stamford, CT
kudos:1
reply to anonn

said by anonn :

said by dm145:

Still no word on roll out to sa8300's?

I think they've pretty much given up at this point. No rollouts in over a month with no reason isn't a good sign. I wouldn't expect anything anytime soon.

I doubt they've given up, more likely working on a fix for the bugs first. I'm still working with them to fix the bugs in DVR+, I don't need them pushing out a guide that will screw up my SA8300 too.


anonn

@hofstra.edu
reply to dm145

said by dm145:

Still no word on roll out to sa8300's?

I think they've pretty much given up at this point. No rollouts in over a month with no reason isn't a good sign. I wouldn't expect anything anytime soon.

dm145

join:2009-12-12
Clifton, NJ
reply to Jmartz

Still no word on roll out to sa8300's?



momcat1
No Relation To The Bobcat

join:2002-10-21
Wappingers Falls, NY
reply to xirian

We were told Wappingers didn't have any Samsung boxes. We have SA's. And no new guide. Just the old one that keeps losing the schedules.


andrewc2

join:2011-06-05
Matamoras, PA

1 recommendation

reply to Jmartz

My box changes channels fairly quick, so long as it isn't during the guide refresh period (11p-1a)



Jmartz

join:2000-07-20
Tenafly, NJ
reply to Jmartz

The other morning I was going through the channels and was amazed at how QUICK they were tuning.. I mean it reminded me of FIOS. It was nearly instant. It's now back to it's normal speed.

But proves that things can be speed up.


dm145

join:2009-12-12
Clifton, NJ
Reviews:
·Optimum Online
reply to pal1221

said by pal1221:

has the rollout stopped again? Still waiting for it on the SA8300HD?

great question
i asked it the other day in yahoo groups, no reply

pal1221

join:2012-11-27
Ardsley, NY
reply to Jmartz

has the rollout stopped again? Still waiting for it on the SA8300HD?


dm145

join:2009-12-12
Clifton, NJ
Reviews:
·Optimum Online
reply to mbernste

said by mbernste:

said by dm145:

This roll out is a debacle to say the least!

I think your point of view is skewed. You're only going to see people who have problems, post. I've had the guide for a few weeks now on my Samsung and it has worked flawlessly and efficiently.

not talking about performance of new guide
the bugs are a small part of it (I wouldn't know don't have new guide)
we're talking about not everyone having it three months into roll out
plus some have it on Samsung and some on SA boxes even in same house

that is the debacle
not skewed at all


mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ
reply to dm145

said by dm145:

This roll out is a debacle to say the least!

I think your point of view is skewed. You're only going to see people who have problems, post. I've had the guide for a few weeks now on my Samsung and it has worked flawlessly and efficiently.


Wyldfox

join:2002-01-26
Milford, CT
reply to Jmartz

Milford, CT. still waiting on new guide....unless I don't have something setup right. Can anyone tell me how to I check to see if my TV is set for 16:9 please?


dm145

join:2009-12-12
Clifton, NJ
reply to Olias

^^
I said that a while back and one of the "techs" here said I sounded like a whiner and asked me if I felt entitled.

This roll out is a debacle to say the least!



Olias
Closer to believing
Premium
join:2004-05-08
Wayne, NJ
reply to Jmartz

I haven't gotten the new guide, and from what I've read from everyone here I'm glad I don't have it yet. You'd think since they initially released it back in October they would've figured out how to get it out to both Samsung and SA boxes by now. OK, I can see a delay due to Sandy, but now it seems there's no rhyme or reason how they're doing this; almost like they're throwing it against the wall and seeing what sticks. Is this a way a corporation works?
--
A clock unwinds, a flower dies...


max pl

join:2009-03-22
Hyde Park, NY
reply to Jmartz

so much channel stutter tonight in addition to the guide lag.
the channel stutters been getting worse each night.

wtf is happening with my service!?!



iotv

@myvzw.com
reply to max pl

The slow, and how about the guide does not even come up.


xirian
Premium
join:2003-01-26
Beacon, NY
kudos:1
reply to momcat1

said by momcat1:

Poughkeepsie, and you've seen the new guide? How is that?

We've had the new guide on the samsung boxes for a month now.

max pl

join:2009-03-22
Hyde Park, NY
reply to Jmartz

yeh well they should fix that.


majortom1029

join:2006-10-19
Lindenhurst, NY
kudos:1
reply to Parth

The lag is because it gets its data from the servers vs being on the box itself.

I wonder what kind of speeds the boxes communicate at. Maybe the servers at their end cant handle all the boxes grabbing the data.


Parth

join:2010-08-16
Poughkeepsie, NY
reply to momcat1

said by momcat1:

Poughkeepsie, and you've seen the new guide? How is that?

I have Samsung boxes. They rolled it out here… at least I got it. It used to be relatively faster (… and yes relatively) but now it's back to being full of lag like the previous poster here mentioned.


momcat1
No Relation To The Bobcat

join:2002-10-21
Wappingers Falls, NY
reply to Parth

Poughkeepsie, and you've seen the new guide? How is that?



momcat1
No Relation To The Bobcat

join:2002-10-21
Wappingers Falls, NY
reply to max pl

Yeah, here too. Pulling up the guide tonight, I forgot what I was looking for.

And no sign of the new guide in Dutchess either.



ilsno

@optonline.net
reply to dm145

anyone elses guide extremely slowly the past two days?

Yes !! Im still very disappointed with the lag time changing channels etc. For whatever reason, Cablevision cant get it right. Why is Time Warners guide noticeably more responsive than Cablevisions ? I thought this new guide would solve the issue but its just as bad.


dm145

join:2009-12-12
Clifton, NJ
Reviews:
·Optimum Online
reply to anonn

said by anonn :

They haven't done any new rollouts in over a week. I wonder what's taking so long....

not sure if they stopped the roll out again

the never upgrade their systems in a timely fashion

the reason is they have no accountability or incentive to do so
kinda like the US Postal Service


anonn

@optonline.net
reply to Jmartz

They haven't done any new rollouts in over a week. I wonder what's taking so long....



Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
reply to Jmartz

Dumb question but I'm asking for a friend has this hit the bridgeport system yet and does it work for the 4200 boxes?


max pl

join:2009-03-22
Hyde Park, NY

1 edit
reply to Jmartz

anyone elses guide extremely slow the past two days?

first time i used it an input on the remote corresponded to an action on screen. now its lag, lag, lag.

i'm gonna try to reset the box to see if that helps.



GeorgeBaily

@optonline.net
reply to Jmartz

It's been more then a few try's for me. I've gone into the settings and have tried over and over to get the Samsung box to stay at 16:9 but it doesn't. Not since the new Onyx guide was rolled out to my area.



Jmartz

join:2000-07-20
Tenafly, NJ
reply to GeorgeBaily

I think what the op is frustrated about is the Samsung boxes default to 4x3 mode when you first hook them up... If you don't go into the settings to change it, everything coming out of it is letter boxed.

And when I first got my Samsung boxes it took a few tries to get the 16x9 setting to stick.


Bob4
Account deleted

join:2012-07-22
New Jersey
reply to GeorgeBaily

My settings stay at 1080i and 16:9.