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max pl

join:2009-03-22
Hyde Park, NY
reply to Jmartz

Re: [iO] New Guide Rollout

I'm not getting any data on my guide today. Hopefully something new gets pushed...


miadfinsck

join:2012-10-02

Same here no guide info on any box since 12 am.


dm145

join:2009-12-12
Clifton, NJ

What does that have to do with new guide?
Are you guys saying you received new guide and it has no data?
Or old guide no data and making something out of nothing?


Bob4
Account deleted

join:2012-07-22
New Jersey

My boxes rebooted at 5:45 AM today.



Jmartz

join:2000-07-20
Tenafly, NJ
reply to Jmartz

It is the same guide. None of the boxes had data this morning, needed to reboot them all and it came back. Just as the email said might be necessary.


max pl

join:2009-03-22
Hyde Park, NY
reply to dm145

said by dm145:

What does that have to do with new guide?
Are you guys saying you received new guide and it has no data?
Or old guide no data and making something out of nothing?

we're not making something out of nothing.

it obviously means something that as we get news of a new guide rollout, our data in the old guide is gone.


tj15

@optonline.net
reply to Jmartz

Re: [iO] New Guide Rollout or just simple Maintenance?

More than likely it has to do with the new guide..Someone said that the new guide will be rolled out over the course of the month so it probably is for it..



mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ
reply to Jmartz

I had no guide data today as well, but that was at 4 AM. It's not unusual for me to have no guide info at that time of the day (at least it was when I had the SA box) so I didn't really think it was related to the guide update.

It was the old guide and old interface.

I'll give it a reboot when I get home.



Jmartz

join:2000-07-20
Tenafly, NJ
reply to Jmartz

I had no guide data at 10:30 this morning... i know that the boxes have issues with the guide early in the morning. But never seen it that late...


RayGeode

join:2004-07-21
Norwalk, CT
reply to Jmartz

It stands to reason they would apply the same upgrades to the guide as they did with the DVR menu to bring it to the 21st century.
The guide needs the same revamp. The On Demand menu works ok already.



kickass69

join:2002-06-03
Lake Hopatcong, NJ
reply to max pl

Re: [iO] New Guide Rollout

It's been annoying how ever since they added the new iO Search function, anytime I use it or even when the box sits for a couple of hours on the same channel...the guide data is gone. Annoying as hell, but since the new guide is coming I guess I'll deal with it.


Bob4
Account deleted

join:2012-07-22
New Jersey

If I understand your statement, I never had that happen to me.


root

join:2002-12-11
reply to Jmartz

Re: [iO] New Guide Rollout or just simple Maintenance?

So far so good for staggered roll out starting tomorrow morning. Please do not ask me when your area will be updated.



mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ
reply to Jmartz

I came home and I had guide data with the old guide. Just for kicks I rebooted the Samsung box and it seems to be in some kind of reboot loop. It says 6520, then OCAP followed by 7:00 on the front of the box. When "7:00" is diplayed a Samsung boot loader screen is up. It gets about 1/3 through the progress bar when "boot" comes back up on the LCD screen and it restarts and goes through the same process again.

Oh well. I'm sure it'll eventually reboot. Must be having some kind of signal issue where it can't download the guide data. I probably should have another truck roll (that's how I ended up with the Samsung box to begin with) but I'm patient.



mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ
reply to root

said by root:

So far so good for staggered roll out starting tomorrow morning.

So I'm guessing it's safe to say that today's extended guide data outage was just a co-incidence?

root

join:2002-12-11

said by mbernste:

said by root:

So far so good for staggered roll out starting tomorrow morning.

So I'm guessing it's safe to say that today's extended guide data outage was just a co-incidence?

Do you have a Samsung box?

Edit: Just saw your above post...your issue today is outage related.


mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ

Yup.


Bob4
Account deleted

join:2012-07-22
New Jersey
Reviews:
·Optimum Online
reply to mbernste

said by mbernste:

Just for kicks I rebooted the Samsung box and it seems to be in some kind of reboot loop. It says 6520, then OCAP followed by 7:00 on the front of the box. When "7:00" is diplayed a Samsung boot loader screen is up. It gets about 1/3 through the progress bar when "boot" comes back up on the LCD screen and it restarts and goes through the same process again.

That's what my Samsung boxes do. Go around in a loop multiple times and eventually boot.


mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ

1 edit
reply to Jmartz

Just went to check on the box and it was at "turn on." I turned it on, the "iO boot loader" came up and proceeded to download the software as the iO logo slowly filled up. Once it was done, the TV came up and it was the old guide with data. Like root See Profile stated, there was an unrelated extended guide data outage this morning. I probably should've looked here before going to do the reboot when I got home. If nothing else, I have a fresh download of the old (or "current") software. LOL.



mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ
reply to kickass69

Re: [iO] New Guide Rollout

said by kickass69:

It's been annoying how ever since they added the new iO Search function, anytime I use it or even when the box sits for a couple of hours on the same channel...the guide data is gone.

That never happened to me either.

dm145

join:2009-12-12
Clifton, NJ
Reviews:
·Optimum Online
reply to max pl

said by max pl:

said by dm145:

What does that have to do with new guide?
Are you guys saying you received new guide and it has no data?
Or old guide no data and making something out of nothing?

we're not making something out of nothing.

it obviously means something that as we get news of a new guide rollout, our data in the old guide is gone.

Nope just an outage!
New guide roll out has not started yet.

RemyM

join:2005-02-14
Stamford, CT
kudos:1

Looks like the rollout starts on LI Wednesday.
»www.newsday.com/business/cablevi···66986?p=



Masterchewy

join:2004-11-02
Hartsdale, NY
reply to Jmartz

Re: [iO] New Guide Rollout or just simple Maintenance?

»www.optimum.net/pv_obj_cache/pv_···_web.pdf
Booklet for the new onyx guide



kickass69

join:2002-06-03
Lake Hopatcong, NJ
reply to Jmartz

At 3:30 AM we got the new guide here in the Morris County system. Utterly shocked that we were first for a change. You should just change the topic to just New Guide Rollout at this rate.


Bob4
Account deleted

join:2012-07-22
New Jersey

Same old guide here on the Raritan system.



Jmartz

join:2000-07-20
Tenafly, NJ

1 edit
reply to kickass69

Changed the title. All of my boxes (Samsung) were at the "turn on" mode. I booted one up and it was the same UI. Guess we have to wait another day.


frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:2
reply to Bob4

It's being rolled out in steps. Your area will get it soon enough.



mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ
reply to Bob4

said by Bob4:

Same old guide here on the Raritan system.

If you saw the letter it is on a "per box" basis, not even system. One box in your house could have the new guide while another has the old one. Supposedly they are targeting the Scientific Atlanta boxes first.


kickass69

join:2002-06-03
Lake Hopatcong, NJ

The regular SA8300, the SA4200 and SA4250HDs in my house all got it.

I wish it was full screen HD on the HD boxes though. Plus the double button press was with the iO button and then select to get to the guide. Now you have to hit select twice on the new guide to change to the channel highlighted.

Those are the only downsides to this, everything else works as the Explore Optimum video showed us. Very fast on all the SA box flavors listed above.


cabletecht

join:2012-06-08

1 edit
reply to Jmartz

said by Jmartz:

Changed the title. All of my boxes (Samsung) were at the "turn on" mode. I booted one up and it was the same UI. Guess we have to wait another day.

Depends where you are. The rollout will be complete by Oct 26th.