max pl
join:2009-03-22
Hyde Park, NY | reply to Jmartz
Re: [iO] New Guide Rollout I'm not getting any data on my guide today. Hopefully something new gets pushed... |
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| Same here no guide info on any box since 12 am. |
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dm145
join:2009-12-12
Clifton, NJ | What does that have to do with new guide?
Are you guys saying you received new guide and it has no data?
Or old guide no data and making something out of nothing? |
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BobAccount deleted
join:2012-07-22
New Jersey | My boxes rebooted at 5:45 AM today. |
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 Jmartz
join:2000-07-20
Tenafly, NJ | reply to Jmartz
It is the same guide. None of the boxes had data this morning, needed to reboot them all and it came back. Just as the email said might be necessary. |
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max pl
join:2009-03-22
Hyde Park, NY | reply to dm145
said by dm145:What does that have to do with new guide?
Are you guys saying you received new guide and it has no data?
Or old guide no data and making something out of nothing?
we're not making something out of nothing.
it obviously means something that as we get news of a new guide rollout, our data in the old guide is gone. |
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| reply to Jmartz
Re: [iO] New Guide Rollout or just simple Maintenance? More than likely it has to do with the new guide..Someone said that the new guide will be rolled out over the course of the month so it probably is for it.. |
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 mbernsteBoostedPremium,MVM
join:2001-06-30
Piscataway, NJ | reply to Jmartz
I had no guide data today as well, but that was at 4 AM. It's not unusual for me to have no guide info at that time of the day (at least it was when I had the SA box) so I didn't really think it was related to the guide update.
It was the old guide and old interface.
I'll give it a reboot when I get home. |
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Jmartz
join:2000-07-20
Tenafly, NJ | reply to Jmartz
I had no guide data at 10:30 this morning... i know that the boxes have issues with the guide early in the morning. But never seen it that late... |
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| reply to Jmartz
It stands to reason they would apply the same upgrades to the guide as they did with the DVR menu to bring it to the 21st century.
The guide needs the same revamp. The On Demand menu works ok already. |
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| reply to max pl
Re: [iO] New Guide Rollout It's been annoying how ever since they added the new iO Search function, anytime I use it or even when the box sits for a couple of hours on the same channel...the guide data is gone. Annoying as hell, but since the new guide is coming I guess I'll deal with it. |
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BobAccount deleted
join:2012-07-22
New Jersey | If I understand your statement, I never had that happen to me. |
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| reply to Jmartz
Re: [iO] New Guide Rollout or just simple Maintenance? So far so good for staggered roll out starting tomorrow morning. Please do not ask me when your area will be updated. |
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mbernsteBoostedPremium,MVM
join:2001-06-30
Piscataway, NJ | reply to Jmartz
I came home and I had guide data with the old guide. Just for kicks I rebooted the Samsung box and it seems to be in some kind of reboot loop. It says 6520, then OCAP followed by 7:00 on the front of the box. When "7:00" is diplayed a Samsung boot loader screen is up. It gets about 1/3 through the progress bar when "boot" comes back up on the LCD screen and it restarts and goes through the same process again.
Oh well. I'm sure it'll eventually reboot. Must be having some kind of signal issue where it can't download the guide data. I probably should have another truck roll (that's how I ended up with the Samsung box to begin with) but I'm patient. |
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mbernsteBoostedPremium,MVM
join:2001-06-30
Piscataway, NJ | reply to ShockTech
said by ShockTech:So far so good for staggered roll out starting tomorrow morning. So I'm guessing it's safe to say that today's extended guide data outage was just a co-incidence? |
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| said by mbernste:said by ShockTech:So far so good for staggered roll out starting tomorrow morning. So I'm guessing it's safe to say that today's extended guide data outage was just a co-incidence? Do you have a Samsung box?
Edit: Just saw your above post...your issue today is outage related. |
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mbernsteBoostedPremium,MVM
join:2001-06-30
Piscataway, NJ | Yup. |
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BobAccount deleted
join:2012-07-22
New Jersey Reviews:
 ·Optimum Online
| reply to mbernste
said by mbernste:Just for kicks I rebooted the Samsung box and it seems to be in some kind of reboot loop. It says 6520, then OCAP followed by 7:00 on the front of the box. When "7:00" is diplayed a Samsung boot loader screen is up. It gets about 1/3 through the progress bar when "boot" comes back up on the LCD screen and it restarts and goes through the same process again. That's what my Samsung boxes do. Go around in a loop multiple times and eventually boot. |
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mbernsteBoostedPremium,MVM
join:2001-06-30
Piscataway, NJ
1 edit | reply to Jmartz
Just went to check on the box and it was at "turn on." I turned it on, the "iO boot loader" came up and proceeded to download the software as the iO logo slowly filled up. Once it was done, the TV came up and it was the old guide with data. Like ShockTech  stated, there was an unrelated extended guide data outage this morning. I probably should've looked here before going to do the reboot when I got home. If nothing else, I have a fresh download of the old (or "current") software. LOL. |
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mbernsteBoostedPremium,MVM
join:2001-06-30
Piscataway, NJ | reply to kickass69
Re: [iO] New Guide Rollout said by kickass69:It's been annoying how ever since they added the new iO Search function, anytime I use it or even when the box sits for a couple of hours on the same channel...the guide data is gone. That never happened to me either. |
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