BobAccount deleted
join:2012-07-22
New Jersey | reply to mbernste
Re: [iO] New Guide Rollout And they changed the display so it shows the digits when you enter the new channel number. Yea! |
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| reply to Jmartz
Any word on Holbrook? (11741) |
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| reply to Jmartz
Just got it this afternoon in Sayreville! It is Amazing! Wow |
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| Any update on when Suffolk county will get the guide on samsung boxes? |
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dm145
join:2009-12-12
Clifton, NJ Reviews:
 ·Optimum Online
| said by furnace :Any update on when Suffolk county will get the guide on samsung boxes?
top secret
not sure why, at this point, they just can't upgrade the remaining systems at once or at least over a few day period
just do the Samsung's one night then do the SA's
talk about dragging their feet |
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BobAccount deleted
join:2012-07-22
New Jersey | It may have to do with the number of call center calls they can handle as a result of the roll-out. |
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dm145
join:2009-12-12
Clifton, NJ Reviews:
·Optimum Online
| said by Bob:It may have to do with the number of call center calls they can handle as a result of the roll-out.
that's lame
you'd have to be pretty dense not to be able to figure out a new guide
how many users would waste time calling to begin for with |
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| reply to furnace
said by furnace :Any update on when Suffolk county will get the guide on samsung boxes?
MY inlaws have the new guide on their Samsung in dix hills |
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Reviews:
·Optimum Online
| reply to Bob
said by Bob:It may have to do with the number of call center calls they can handle as a result of the roll-out.
It was supposed to be done, but got bumped when another area got delayed. I'm guessing within the first full week of January.
Seeing as they were doing 3-4 areas a week for 2-3 weeks, and was originally hoped to be completed in the course of 1 month, it doesn't have to do with manpower or concerns of users being stupid. |
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| I just wish they'd fix the random freezing between 11:30-2am... Having less than 24 hours worth of guide information makes no sense for a "cloud" based guide. |
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| For me it's between 10:00 PM and 12:15 AM. |
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 mbernsteBoostedPremium,MVM
join:2001-06-30
Piscataway, NJ | reply to Jmartz
So, I have a question about the new guide. On the Optimum app, when you bring up the guide, it tells you how many minutes have progressed/left in a particular show (something U-Verse has had for at least 2 years). Am I missing where you activate that feature on the set top box or am I correct in that for some reason that feature seems to be missing from the new box guide? |
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| Unfortunately that's not something that shows for Live channels, just On Demand. |
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mbernsteBoostedPremium,MVM
join:2001-06-30
Piscataway, NJ | said by kickass69:Unfortunately that's not something that shows for Live channels, just On Demand.
They really should get more feature parity between the new guide and the Optimum app. I'm thinking the new guide was scaled back quite a lot for the initial roll out either due to getting bugs resolved or to allow it to work on the older Scientific Atlanta boxes. |
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| reply to Jmartz
Received robo-call yesterday afternoon (11741) - whats the usual turnaround after the call? |
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dm145
join:2009-12-12
Clifton, NJ Reviews:
·Optimum Online
| said by JpKa0tik:Received robo-call yesterday afternoon (11741) - whats the usual turnaround after the call?
usually next day
but who knows with them lately
oh yeah they don't do weekends, Monday or Fridays
so likely Tuesday |
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 JohnILMHollaPremium
join:2003-03-15
Tuckahoe, NY | reply to Jmartz
Has anyone with a SA box recently gotten the update? |
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1 edit | Part of Nassau got it on the 12th (SA). Before that was the day 1 launch only.
Onyx will resume 1/2. |
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nyc79
join:2005-06-14
Bronx, NY | reply to Jmartz
I'm in the North Bronx, and still haven't gotten the new guide. is that possible, since other people in the Bronx and Brooklyn say they have it already? |
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| said by nyc79:I'm in the North Bronx, and still haven't gotten the new guide. is that possible, since other people in the Bronx and Brooklyn say they have it already?
Yes, it's possible. |
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