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optimumtv

@myvzw.com
reply to dm145

Re: [iO] New Guide Rollout

The guide sucks...it only shows like 5 lines of shows. The colors are bad. It really needs to be replaced. I have had the guide snice december on my SA boxes so that is a total lie.



GeorgeBaily

@optonline.net

Even with all it's little quirks I have grown to like the new guide very much. Having the DVR fuctions intergraded into the guide is great.

In regard to showing only five lines of shows...hitting the expand button should solve that issue.



Elite

join:2002-10-03
Orange, CT
Reviews:
·Optimum Online
reply to Jmartz

I recently replaced my two SA4200 SDs and my single SA4250HD with three of the "new" Samsung boxes with the new "optimum" logo. As a result, I've got the new guide on all 3 of the Sammys. None of my old SA's had the new guide.

Anyhow, two of my boxes have been experiencing major issues with the guide for the past 3 weeks or so. The guide will open then completely freeze. I'm unable to scroll through the guide nor exit the guide. I end up having to reboot the boxes.

Has anyone else seen similar issues? I'd really hate to have to go swap out two brand new boxes. I suspect my third Sammy also exhibits this behavior, but I don't use that TV ever.

Thoughts?
--
QUAD!!!!



iotv

@myvzw.com

I had massive problems like that with the samsung boxes with optimun logo. I had over 7 boxes at two locations. I did not have any problems with my 8300hd with thevnew guide so they switched me back to 4250hds all with the new guide and no problems. FYI almost everyone in the optimum stores was sawping out samsung boxes with both logos, my adavice keep your SA boxes as long as you can.



Elite

join:2002-10-03
Orange, CT
Reviews:
·Optimum Online
reply to Jmartz

I'd like to believe that the Samsung boxes have considerably faster hardware (RAM + CPU) than the SA boxes because they're many years newer, but I can't really back up that claim. I'd have to check the diagnostics on each box and gather some hardware details. Otherwise, the Samsung boxes seem slower to channel surf and faster doing just about everything else.

However, I never had an issues with my old SA's.
--
QUAD!!!!



GeorgeBaily

@optonline.net
reply to Elite

The one beef I have is that Cablevision should have worked out all of the quirks before sending the guide out to subscribers. It's far from perfect and I'm four months into having it.

There have been several software updates since November the latest being early this morning but the quirks still remain. Channel changing is torture. There is no program data in the guide after 10pm and the box will not save the 16:9 aspect ratio.

I've given up waiting for all this to be corrected and have gotten used to it all. That's not a good thing but we're at their mercy.



ilsno

@optonline.net

The lag in channel changing has been a problem forever with Cablevision that they cannot seem to fix. My old Zenith addressable equipment with TCI Cable was much speedier.



Ike2

@optonline.net

Slooooooooow, freezing up.....windows vista software?


digitaldoc77

join:2008-04-20
Oyster Bay, NY
reply to Jmartz

Still have not gotten the new guide on the Woodbury system. Then again, not heart broken with all the issues reported.



Elite

join:2002-10-03
Orange, CT
reply to Jmartz

Called CV. My issue is a known issue. They gave me a service credit for $6.96 (2 days of service) after I asked for a credit. Absolutely pathetic.
--
QUAD!!!!


milan22

join:2008-12-17
Newark, NJ
reply to ilsno

TCI cable ruled.



Olias
Closer to believing
Premium
join:2004-05-08
Wayne, NJ
reply to Jmartz

Just got an email from Cablevision: "Your new program guide is coming. Drum roll please." I have a SA 8300HD and a SA 4200SD; I wonder if they'll upgrade both at the same time. You'd think in the over five months it initially rolled out they would finally get most of the bugs out. We'll see.
--
A clock unwinds, a flower dies...


dm145

join:2009-12-12
Clifton, NJ

Just received same email
Funny thing is I never get emails from them about my service


frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:1
Reviews:
·Optimum Online
reply to Olias

said by Olias:

Just got an email from Cablevision: "Your new program guide is coming. Drum roll please." I have a SA 8300HD and a SA 4200SD; I wonder if they'll upgrade both at the same time. You'd think in the over five months it initially rolled out they would finally get most of the bugs out. We'll see.

All SA box types in an area have been updated on the same night in the prior areas.

rick0204

join:2009-05-20
North Bergen, NJ
reply to Jmartz

We now have the new guide on the SA DVR and the SA boxes. Not sure if I want it but we now have it on all the boxes. Hudson County NJ.

Expand your moderator at work

milan22

join:2008-12-17
Newark, NJ
reply to Jmartz

Re: [iO] New Guide Rollout

The guide:

The Bad:

1) The "Past" section on the guide is obnoxious & worthless. Takes up precious guide space. Which now only shows 1 hour and quarter rather than 1 hour and a HALF. Remove the Past section and you will be able to see a full 2 hours.

2) No more color (red) for programs that are set to record. Only "red dot" in the programs section. So now you don't know if you have something already set for recording UNLESS you slide the highlighted "field" to that program field and look for the red dot.

Example: A program at the furthest right just peeking out, which you can ONLY see the first few characters of the program title, you have no idea if it's set to record, UNLESS you now slide over to that "field" ALL THE WAY to the END of the field to see the little red dot.

Before the WHOLE field was RED. No need to slide anywhere. You knew it was set to record.

3) Cannot "customize" recordings to your exact specific needs. It's a 2 step process now. Have to go to dvr section to customize any program.

Example: Want to record a program that's at 8:00pm - 10:00pm. but you ONLY want to record specifically from 8:27 to 9:15pm. You cannot do that now. 2 step process. First just record the whole show, THAN go to the DVR section and adjust it there. Before you could do that right at the initial recording setup.

Yes, I know about adding minutes/hours to the End of the show feature. The Start time feature is blacked out. You can't adjust it at all. (at this present time) Only adjustable from the DVR menu.

Also this is bad, because let's say you have 2 recordings PREVIOUSLY SET (days/hours ago)

One at 8:00pm-8:30pm, One at 8:00pm-10:00pm. And you want to record a New THIRD from 8:00pm-10:00pm. You obviously can't. It will clash. But you CAN record the third from 8:30-10:00pm. (provided you miss the first half hour) .....THE OLD GUIDE. Can't do that now with the New Guide. You would have to cancel it all and work backwards. First do the THIRD recording, than go to the DVR guide to adjust to 8:30-10:00pm ... then got do your other 2 recordings. Before you could do this at anytime, right from the guide.

The Good:

1) It's lightning quick.

2) Descriptions are bigger now. Including artwork for movies. (which could be bigger)

3) You can adjust the guide to only show favorites.


rick0204

join:2009-05-20
North Bergen, NJ
reply to Jmartz

I pressed the guide button on the DVR today and the old screen came up and I had to again click on Guide to get to the new guide. Yesterday it went right to the new guide.


dm145

join:2009-12-12
Clifton, NJ
Reviews:
·Optimum Online

Update last night, been poking around

Pressing IO brings up first screen with six choices, channel guide/on demand/explore optimum etc...

Pressing guide button does indeed go straight to new guide
(Maybe your hitting IO by mistake)

Dvr button goes to old looking dvr screen, not sure if that's normal?



georgermct
PERFORMANCE

join:2000-05-12
Fairfield CT
reply to milan22

Well this just sounds like we're going backwards with features and functionality is worse and not user friendly.


rick0204

join:2009-05-20
North Bergen, NJ

I agree completely. It is many more menus to navigate and the contrast makes the words very hard to read. I really expected a much better product then this. And I did press the guide button and nothing happened. After that I pressed the IO button. So now my guide button is useless!


dm145

join:2009-12-12
Clifton, NJ
Reviews:
·Optimum Online
reply to Jmartz

Love all the new features
Being able to customize guide
List Only feature
7 lines in gride
The colors are perfect for me, very easy on eyes and easy to see

Much faster
I have no problem finding what is set to record in guide

Wish it were full screen on my SA8300

Dvr menu is same as well as bar when you pause, ff and rewind

No real negatives yet


frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:1
Reviews:
·Optimum Online
reply to milan22

said by milan22:

The guide:

The Bad:
...
Also this is bad, because let's say you have 2 recordings PREVIOUSLY SET (days/hours ago)

One at 8:00pm-8:30pm, One at 8:00pm-10:00pm. And you want to record a New THIRD from 8:00pm-10:00pm. You obviously can't. It will clash. But you CAN record the third from 8:30-10:00pm. (provided you miss the first half hour) .....THE OLD GUIDE. Can't do that now with the New Guide. You would have to cancel it all and work backwards. First do the THIRD recording, than go to the DVR guide to adjust to 8:30-10:00pm ... then got do your other 2 recordings. Before you could do this at anytime, right from the guide.
...

Can't you just use the manual recording via DVR menu to set a manual recording? Obviously wouldn't work with DVR+ (but they can have more than 2 concurrent recordings, so I know you're referring to SA 8300).

Besides "Favorites", "Subscribed" is another great guide menu option.

milan22

join:2008-12-17
Newark, NJ

2 edits

1 recommendation

reply to Jmartz

Yes, I wish it was in full/widescreen too.

That would probably show a total of 3 hours (left to right), maybe even 3 1/2 if they would just remove the worthless PAST section.

The colors are nice, but not having a recorded program/field (and during) NOT in total "red" is ridiculous. No reason whatsoever for them to remove that feature. Zero.

In fact it would have looked beautiful in the new guide.

The negatives don't outweigh the positives (much faster guide, that's the BIGGEST plus) but removing features that were time saving and helpful is just plain stupid.

Another negative.

In order to see more guide, (up/down) thus having more lines viewable, it removes the picture in picture. In now gets put faded in the background. It's your choice to turn this off or on.

They could have had a third choice of more lines, KEEP the small picture-in-picture box, ...BUT cut down on the size of the top section.

Can't tell you how many times I guide surf, while watching the channel I'm on (waiting for the commercial to come back, sports, etc..) And I know dam well that tons of people do this everyday.

In other words, I want MORE lines but I want the small video screen in the corner NOT faded in the background. The guide is quite bulky on top. A LOT of wasted design space. It's a good solid 3 inches from the bottom of the last line of info (and bottom of the small video screen) to were the actual first line of guide starts(the times). And almost 2 full inches wasted space on the top of the guide/screen to where the first bit of info starts/top of the small video screen.




Look at Awful left column. Everything from the channel numbers to the left is WORTHLESS space. Precious space. It's like your in the middle. Stupid. Look at the giant wasted gap of space between the video & info above the big NOW.

Not only that if you slide everything on the bottom to the left. You gain huge. THEN you could either make the top left screen BIGGER or make the info area for the programs BIGGER. You could fit the whole dam description instead of having to go to ANOTHER screen to see all the info.

This isn't rocket science. Logic was just not used in designing this guide.

milan22

join:2008-12-17
Newark, NJ
reply to frdrizzt

said by frdrizzt See Profile
Can't you just use the manual recording via DVR menu to set a manual recording?

:

Didn't think of that. But it's still no excuse for them to take away a great feature.



SirQAM

@verizon.net
reply to Jmartz

This was rolled out on the Bergen-Cresskill system early this morning at 3AM. As usual per Cablevision, the converter shut-down, eliminating subscriber ability to view programming during the 10 minute process.

About the program guide:

The full menu function (outside of the guide) no longer works.
The text is small, and the color contrasting is ineffective at resolving this.
Not user-friendly.
Much slower than its predecessor.

But the biggest surprise is that now all of the unsubscribed channels appear through channel scanning with the "You are unauthorized to receive this channel, call Cablevision" message. Before, you could only access those channels manually. How is that useful?

And I'm glad the guy posted that picture of the weird appearance with the wasted space left of center. Thought is was only a problem on my end. Each time I saw that, I thought I was high on something Now I know it was CV who was high when they thought this was an improvement


dm145

join:2009-12-12
Clifton, NJ
Reviews:
·Optimum Online

SirQAM,

I guess you didn't take the time to check out the features. But instead you were quick to post your negative review.

Of course a reboot was required to update the boxes

You can set the guide to only show subscribed channels as well as other choices

You are the only one complaining about the speed so your review has little credibility as far as I'm concerned

Very troll like



SirQAM

@verizon.net

said by dm145:

SirQAM,

I guess you didn't take the time to check out the features. But instead you were quick to post your negative review.

Of course a reboot was required to update the boxes

You can set the guide to only show subscribed channels as well as other choices

You are the only one complaining about the speed so your review has little credibility as far as I'm concerned

Very troll like

dm145,

My negative review has a lot of company.

I suggest you read carefully before you rush to challenge what others have to say, otherwise you risk appearing a little impatient and, perhaps, lacking credibility

I specifically stated: But the biggest surprise is that now all of the unsubscribed channels appear through channel scanning with the "You are unauthorized to receive this channel, call Cablevision" message. Before, you could only access those channels manually. How is that useful?

I was NOT referring to scanning channels through the guide. I was referring to scanning channels by pressing channel up or down. You would have understood this had you read the rest of my comment which referenced the authorization message, which did not ever appear in the guide listings, but only when tuned to the channel.

This issue hadn't existed before the rollout last night, and I have had CV service for well over five years.


Jackarino
YacCity
Premium
join:2006-12-28
Allendale, NJ
kudos:1
reply to Jmartz

Has anyone in Stamford, CT get the new guide?
--
Romney - Ryan 2012
Christie 2016


frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:1

Samsung boxes only in CT at this time.