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bluepoint

join:2001-03-24

2 edits
reply to hottboiinnc

Re: [TWC] New Modem Lease Fee NYC

said by hottboiinnc:

Why does everyone on here assume that you work for the company that you comment on? So one would assume you work for Verizon or another company since you hate TWC?

Just wondering why? Nothing wrong with that, so you were just scoring browny points?

And obver subscribed is how the internet is built and its not outdated networks or equipment. It needs a node split which is easier said than done.

You actually confirmed TWC over subscribed their nodes and that's what happens in NYC. And you actually know the solution to NYC's problem but TWC refuse to fix it. Answer: The only competition is DSL.

Other areas have those problems as well. And if you read what I posted earlier, those problems are localized and not a national problem. You won't have those problems fixed until TWC gets their act together and merges their regions into 1 actual company instead of 10+ companies

No, that is not the problem in NYC, they totally neglected NYC. The best solution was FIOS. Since they heard FIOS's footsteps they started upgrading their infrastructures here. They were complacently enjoying DSL's competitions before but not now.

D3 "forced" I dont' see how they were forced to deploy D3 or even show they were going forward. And why should the modems have a limit on when they are paid? They are still supporting and replacing said modems that are out in the field. you want TWC to support those modems and replace them at any time, then the fees should still apply.

They were forced to upgrade to D3 because every cable ISP were already half way done with their upgrades. Besides, FIOS arrived in NYC, they do not want to be run over. If you have not sensed, TWC wants all subscribers to move to D3 ASAP. By applying $3.95/mo by Oct. 15, they are forcing us to either buy our D3 modem or stay and ask them for a D3 modem. I will not be surprise by Oct. 15, if you go to a local TWC office near you and ask to exchange your D2 modem to a D3 one they'll give it to you. If you get my drift they are not interested with the old modem's maintenance, they want to replace them.

As far as FiOS gaining customers, is not totally true. Those same customers that are moving to FiOS are moving back to the cable companies. FiOS numbers actuallys how that. Why do you think they're not expanding any farther. Their hard numbers show that people are not switching like they would have liked. People hate change and people will just pay the modem fee and move on. Its easier to do it that way than to swith providers, and spend an entire day waiting for your FiOS to be installed. And you'll have that more and more with people still using their ISP email addresses. That is the #2 reason people don't change ISPs after people don't like change.

You seems to know very much about FIOS even if there is none in your area.»www.fiosfinder.com/availability/···ohio.php Is it the reason you have a bad taste in your mouth?


Stacy
FotoDogue
Premium
join:2001-11-02
New York, NY
reply to hottboiinnc

said by hottboiinnc:

The thing is, like I have said, if you do not rent their modem, they are not required to provide you support if they can see you, and they will make damn sure they won't either. The same as they do with your home network. You have a router that is your own, and your Internet doesn't work, don't look for them to provide you with any support unless you disconnect it. The same will be with your modem, you want help, you better have a TWC owned modem to hook up to compare your connection with.

Support? Like when you wait on the phone for 20 minutes only to be told to unplug the modem and then plug it back in again? Granted, TWC did replace my modem some time back. commenting that the original was really really old, so we can only guess as to the useful life expectancy of these modems.

I came to TWC from a DSL provider who allowed users to do just about anything they pleased and provided genuine one on one support. I already had a wireless network in place when they installed my current connection. No mention of home networks, wireless modems or anything else. In fact, I was given almost no information at all. I had to come to this forum just to find out how to access email and the home page that was supposed to be included. My HDTV was set up for 480 only (via coaxial cable) and I really don't remember what they did with the modem. In the past I've found it much easier to simply swap a box than wait at home for a technician.

Buying your own modem shouldn't let them off the hook for service calls or support but who knows what they'll come up with next.

hottboiinnc
ME

join:2003-10-15
Cleveland, OH
reply to Stacy

The thing is, like I have said, if you do not rent their modem, they are not required to provide you support if they can see you, and they will make damn sure they won't either. The same as they do with your home network. You have a router that is your own, and your Internet doesn't work, don't look for them to provide you with any support unless you disconnect it. The same will be with your modem, you want help, you better have a TWC owned modem to hook up to compare your connection with.


hottboiinnc
ME

join:2003-10-15
Cleveland, OH
reply to bluepoint

Why does everyone on here assume that you work for the company that you comment on? So one would assume you work for Verizon or another company since you hate TWC?

And obver subscribed is how the internet is built and its not outdated networks or equipment. It needs a node split which is easier said than done. Other areas have those problems as well. And if you read what I posted earlier, those problems are localized and not a national problem. You won't have those problems fixed until TWC gets their act together and merges their regions into 1 actual company instead of 10+ companies.

D3 "forced" I dont' see how they were forced to deploy D3 or even show they were going forward. And why should the modems have a limit on when they are paid? They are still supporting and replacing said modems that are out in the field. you want TWC to support those modems and replace them at any time, then the fees should still apply. And who do you think is going to regulate the modems? The gov't? HA! They have enough to worry about and regulate then trying to regulate the internet.

As far as FiOS gaining customers, is not totally true. Those same customers that are moving to FiOS are moving back to the cable companies. FiOS numbers actuallys how that. Why do you think they're not expanding any farther. Their hard numbers show that people are not switching like they would have liked. People hate change and people will just pay the modem fee and move on. Its easier to do it that way than to swith providers, and spend an entire day waiting for your FiOS to be installed. And you'll have that more and more with people still using their ISP email addresses. That is the #2 reason people don't change ISPs after people don't like change.

Be warned about the Elink fee? LOL! Another great laugh! TWC won't charge them a fee to rent the modem. TWC makes more money off them then they do with their own customers. Plus TWC LOVES being able to cash in on them supporting those customers and them not providing anything but the last mile. If most last mile providers were smart, that's what they would do, lease out that last mile and never have to worry about a customer at all. That or kill the last mile and deploy and develop something to replace the last mile hardwire.


hottboiinnc
ME

join:2003-10-15
Cleveland, OH
reply to JimMcCoy

Vonage does support fax machines. Also that ADT system won't work when you lose power or your local CMTS is down. So no point in having it connected to DP. If you rely on an alarm you should have it at least hooked up to a landline or use a total or cell back up solution.


shawnunder7

join:2011-10-08
reply to Stacy

Yeah, mostly the Docsis 3.0 ones are around $80, but getting one of those would be handy for the future i guess. I have a SA one i bought over the summer for $16, that i am still waiting to be activated



Stacy
FotoDogue
Premium
join:2001-11-02
New York, NY
reply to MVGeorge

said by MVGeorge :

Looked into purchasing a modem and at the end of the day it would take me 25 months to catch up to the price of the paid modem. By then technology will change so you never win.

Maybe but my current TWC provided modem is a DCM425 which goes for $49.95 new or as low as $8.90 used on Amazon. it's hard to justify paying $4/month for this.


kilrathi
Premium
join:2005-04-22
Rockaway Park, NY

1 recommendation

reply to shawnunder7

better this than having caps (speaking for nyc area).



antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·Time Warner Cable
reply to anonnammee11

said by anonnammee11 :

this is also happening here where i live (irving, tx)

and i also felt a damn earthquake yesterday!!!

what a crappy weekend

Uh oh. When is Los Angeles/L.A. going to get this leased cable modem fee? I thought old subscribers won't get it.

reply to hottboiinnc

this is also happening here where i live (irving, tx)

and i also felt a damn earthquake yesterday!!!

what a crappy weekend


shawnunder7

join:2011-10-08
reply to bluepoint

I'm just sitting here waiting for Fios to reach Astoria so i can switch. Heck, even RCN would make me happy!



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:9

1 recommendation

reply to bluepoint

"Either you are an employee or blind."

Based on some of his other posts I dont believe he is an employee.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson



bluepoint

join:2001-03-24

4 edits
reply to hottboiinnc

said by hottboiinnc:

TWC updated their system within the last 5-10 years. Why do you think you have HSI using HFC. The previous system would NOT have been able to do that. And you want to talk about not updating their network. look at the phone companies. They do not and still have a network that was built back in the 60s and before. FiOS is a losing battle and even attempting to compare that is a moot compare because its not going to go anywhere.

I'm surprise by how you defend TWC. Either you are an employee or blind. A very good example of them not upgrading their infrastructure is here in NYC, specially in Queens and Brooklyn. If you were observing in this NG, you would have known that the nodes on those area were over subscribed for a long time.»[TWC] NYC Slow Speeds »[TWC] NYC - Slow Speeds, Part 2 Why? Because during prime times the internet slows to a crawl. People complain about it but were ignored. They're solution is often truck rolls which they knew is not the problem, they do that just to show they are doing something but in fact the nodes are filled to capacity. This is the same reason TWC was slow in deploying D3. They started to offer 50/5 only here in NYC when they were forced to show they were D3 going forward. At $99, TWC knew not many will subscribe to that offering, therefore they have time to fix the nodes, last years increases took care of that. Eventually, every subscriber will have to have D3 cause I believe TWC will increase the HSI speeds to be competative. These is what we are seeing now, in anticipation of the speed increases, TWC does not want to shoulder the whole expenses of giving all subscribers with a new D3 modems. It's okay if they want us to pay for the modem in installments but it must have a limit(stop) when the modem is paid up. The problem, knowing TWC, the $3.95 per month fee for the modem will not cease, it will be forever even if we have it paid up. Not only that, the fee will not stay as it is, they will increase it, maybe, $5 after two years.
Oh BTW, you said FIOS is a loosing battle? It's actually eating up TWC subscribers in NYC and will be more now. If you were a good observant of the links I posted above, majority of those have moved on that's why we don't see them now.

As for Elink it only uses the last mile on the TWC system. The rest is done by their own system. And TWC does the billing. There is a new ISP coming out to TWC that is national that will do their own billing and support- unlike Elink. But at least Elink does NOT cap, nor do they charge you a modem fee. So instead of complaining about not having any choices you do. You just want to poke holes into the options.

Oh come on, even if you move to EL, the modem fee will follow. You been warned.

shawnunder7

join:2011-10-08
reply to hottboiinnc

DP & RR Standard comes out to around $60 a month. Gonna take out the cable, keep them, and go to DirecTV



MVGeorge

@rr.com
reply to shawnunder7

Yes, I got the same note and it did not please me in the least. I have a 2 year contract and if I make any changes there is a penalty - but TWC can add a hidden rate increase with no problem.

Looked into purchasing a modem and at the end of the day it would take me 25 months to catch up to the price of the paid modem. By then technology will change so you never win.

If your having problems with your modem now and have to return it to TWC you might not want to purchase you own as if it burns out again, your left holding the bad. Yes, modems do burn out from power surges, lightning etc.



JimMcCoy

join:2011-08-20
Jacksonville, NC
reply to hottboiinnc

But MagicJack and Vonage do not permit the usage of a fax Machine. Additionally, you cannot use Magic Jack or Vonage with a security service (e.g. ADT).

TWC DP supports both quite nicely.


hottboiinnc
ME

join:2003-10-15
Cleveland, OH
reply to shawnunder7

The bulk of your bill would be TV and probably Digital Phone. I don't get why people sign up with their Digital phone when its priced well over anything else. MagicJack is WAAAAAY cheaper and does NOT require the use of your computer any longer, Vonage is cheaper than Digital Phone, indie VoIP in general are cheaper than DP. Granted DP uses QOS over the network, as it should, but if you're on Price then id get rid of DP. STBs are the next bulk of the bill.


shawnunder7

join:2011-10-08
reply to hottboiinnc

Its not as simple as walking in a getting a Docsis 3.0 modem. At least when i tried in Queens Center mall, they said that my service wasn't Docsis 3.0, and if I wanted it, I would have to upgrade to faster service. All these fees are ridiculous. I'm running near $200 for triple play. Its about time people start to switch to whatever else, its just the fact that they know most of us in NYC have no other option than them and DSL.


hottboiinnc
ME

join:2003-10-15
Cleveland, OH
reply to Gothmog1065

That has been going on for a LONG time and still basically nothing changed. The only thing the combined billing systems will do is keep people from moving from NEO/WPA to Cinci and getting service when they owe NEO-WPA money. It still doesn't correct the issues of the left doesn't know what the right hand is doing. And TWC will never know what it is doing. by getting rid of the regions and going to 1 region for prices and policy and upgrades TWC would be better off.

And in that 2 years, you could have a new modem by TWC for DOC 4 or 3.1 coming out. Owning your modem will NOT permit you to change that frequent as renting.


hottboiinnc
ME

join:2003-10-15
Cleveland, OH
reply to bluepoint

TWC updated their system within the last 5-10 years. Why do you think you have HSI using HFC. The previous system would NOT have been able to do that. And you want to talk about not updating their network. look at the phone companies. They do not and still have a network that was built back in the 60s and before. FiOS is a losing battle and even attempting to compare that is a moot compare because its not going to go anywhere.

And they can pass the expense on to you. Why shouldn't they? HSI does NOT go up only TV goes up. 2 different products and TV goes up due to programming and costs of those nice people to come out and hook it up. Well the cost of business goes up EVERY YEAR. And if you don't see it on your pay check; then you should take that up with your boss.

As for Elink it only uses the last mile on the TWC system. The rest is done by their own system. And TWC does the billing. There is a new ISP coming out to TWC that is national that will do their own billing and support- unlike Elink. But at least Elink does NOT cap, nor do they charge you a modem fee. So instead of complaining about not having any choices you do. You just want to poke holes into the options.


Gothmog1065

join:2011-11-23
reply to hottboiinnc

I know that TWC is currently working on merging their billing systems for the entire east region.

As for modems, the east region will allow two modems (One MTA/Telephony and one HSI) in a house. They don't allow two HSI modems, which is where the confusion lies. Some areas used to, but it doesn't happen anymore.

So you can use TWC's Telephony modem and your own HSI modem. As for the lease fee, I know the Carolinas don't do the lease on telephony only modems. Only HSI. This may or may not change due to the regionalization.

edit: And think about it. Even with a 4.00 lease fee (Carolinas is 2.50), it would still take at least 2 years to equalize the upfront costs for a $100 modem.



bluepoint

join:2001-03-24
reply to hottboiinnc

said by hottboiinnc:

TV increases are different than HSI. HSI normally NEVER goes up. 2 years ago it did almost across the board but I have not seen TWC raise rates on HSI since then. And at that time they did it on both TWC and HSI.

You know the reason why? TWC has not upgraded their infrastructure for a very long time. They seated comfortably for a long time because there was no competition. Now that competition is in their area, TWC is forced to upgrade their ancient infrastructure. And what do you know? They passed the expenses to us, subscribers, while they were seating on their profit for a very long time. Oh wait, this will not be the last, CAP is coming.

And no choice, thats BS. You have a choice with RR HSI, you are free to switch to Elink.

LOL, going to EL is just changing the name who bills you, you are still in TWC's system.


bluepoint

join:2001-03-24
reply to JimMcCoy

When you see their net profit, you will be LOL.


patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS
reply to shawnunder7

Hah the next day TWC Sent those postcards fios was avaliable at my location!

FiOS TV Prime HD
Showtime (bundle package)
FiOS QuantumSM Internet Speeds up to 50 Mbps/25 Mbps

84.99 + -5$ Coupon for 12 month. = 79.99$

+ 100 Visa Gift Card
+ showtime 12 months

VS I pay for internet ONLY 59.99$ (50/5) + the fee starting next month.

Verizon it is!


hottboiinnc
ME

join:2003-10-15
Cleveland, OH
reply to JimMcCoy

And that's the thing. TWC may get a discount on those modems and reuse them, but the fact is they need to be replaced at some point. and when they're out spending their $$$$ on D3 modems, d3 combo modems, etc. They're NOT going to be able to do it for long.

And when it comes down to it, it is cheaper to rent the modem, when you can get a new one if your modem goes out, also you get support for it. You do not get that with a rented modem. Instead you get a $50 truck roll fee if they find out the problem was on your end and not theirs.



JimMcCoy

join:2011-08-20
Jacksonville, NC
reply to bluepoint

LOL I wish I was rich (I'm merely a graduate student) who's passingly good with numbers; however I understand that firms cannot absorb cost increases indefinitely.


hottboiinnc
ME

join:2003-10-15
Cleveland, OH
reply to bluepoint

TV increases are different than HSI. HSI normally NEVER goes up. 2 years ago it did almost across the board but I have not seen TWC raise rates on HSI since then. And at that time they did it on both TWC and HSI.

And as for leasing the modem, what happens when your HSI does NOT work and TWC REFUSES to support you due to you are NOT using their modem? They will only support to the modem and they'll say we can see you, would you like a $50 truck roll?

And no choice, thats BS. You have a choice with RR HSI, you are free to switch to Elink.



Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY
Reviews:
·Verizon FiOS
reply to shawnunder7

Got my card in the mail yesterday. FIOS has just lit up my apartment complex but unfortunately I am in one of about 30 apartments that Vz hasn't been able to get the fiber to yet. I am really going to push now as I am fed up with TW. The price is decent but the TV service has been much less than stellar.



bluepoint

join:2001-03-24
reply to JimMcCoy

said by JimMcCoy:

Considering that TWC has not charged for the modem before, I'm curious about why the uproar to the 3.95 charge.

You are probably a rich person that you don't mind indiscriminate increases every year. Simple answer to your question is, many TWC subs are tired of increases every year. Here in NYC, if you compare TWC's pricing to FIOS's/Directv, they are about $40 more. Tell you what, this modem fee might be the last straw for NYC'er. They just now push subs that were hesitant to move to FIOS to now just do it. The worst part of it, subs that have no choices(remain) will incur more increases cause TWC will compensate for these losses. They have to make their investors happy.


JimMcCoy

join:2011-08-20
Jacksonville, NC
reply to shawnunder7

MTA / EMTA used for solely phone do not incur the $3.95 fee.

Considering that TWC has not charged for the modem before, I'm curious about why the uproar to the 3.95 charge.
Given that (1) that equates to 0.13 cents per day and (2) if it breaks, you don't need to pay for a new one (given that its a rental).

I know times are tough, but some perspective is in order, I think.