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Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Time Warner Cable
reply to ex15

Re: [TWC] New Modem Lease Fee NYC

the 6121 was not on the approved list here in nyc which is why many were stuck getting the more expensive one. it's likely the number of channels varies by regional system, and is not a nationwide limit on twc which has to compete with Verizon FiOS here in the northeast.


ex15

join:2000-11-30
Santa Clarita, CA
reply to JimMcCoy
I have the 50/5 and uses the SB6121, found for $59.00 dollars on amazon, the main difference between the SB6141 is 8 bounded channels verse the 4 bonded. TW only uses 4 bonded channels.


bradenmcg

join:2000-10-26
Cleveland, OH
reply to hottboiinnc4
NE Ohio (at least) definitely does allow more than one modem. My parents have been using an SB5101 or 5100 for internet, plus the separate eMTA from TWC for phone (they are in totally different locations in the house).


kilrathi
Premium
join:2005-04-22
Rockaway Park, NY
reply to shawnunder7
I just hope sandy storm doesnt destroy too much above ground tw infastructure today because after nearly a year tw finally found issues and fixed them with their wiring around rockaways in queens. And now this sandy storm is gonna possibly wreck all that


bluepoint

join:2001-03-24
reply to Thinkaboutit

Re: [TWC] New Modem Lease Fee NYC - Gripe, buy new or rent.

We will decide when you are not anon anymore.

reply to shawnunder7
Hmmmm $3.95 a month rental for a $135.00 modem (extreme)? If I bought it, it would take 33 months for me to cover my purchase in what I save from TWC. The warranty is for only a year. If it dies after 12 months, I'll have to buy a new $135.00 modem (adding another 33 months). In 33 months, most definitely a newer, faster version will be available. If I decide to upgrade the service to ultimate or downgrade to a slower cheaper service plan, the modem I bought will not work.

I have the new TWC installed SBG6580 modem at my house. $3.95 a month gets me a new modem, service if I have issues, replacement if it craps out and allows me to upgrade/downgrade the service if I choose to. The service also provides newer equipment when it becomes available.

You decide what you want to do. I'll stay with the rental.

patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS
reply to E75

Re: [TWC] New Modem Lease Fee NYC

said by E75:

Thank you, jmruss.

Bucolic, someone posted Tier 3 direct number is
866-506-0218.

Yes that was me :P its also in here
»[TWC] TWC New York Modem Activation

E75

join:2003-06-05
New York, NY
reply to Fleeced
Thank you, jmruss.

Bucolic, someone posted Tier 3 direct number is
866-506-0218.

Fleeced

join:2012-10-06
kudos:2
reply to Bucolic
Depends on the market. PRetty sure someone posted a direct number to Tier 3 for NYC on the first page.

@E75 You'll be fine as long as standard doesn't go above 30 down.


Bucolic

@rr.com
reply to Fleeced
How does one go to Tier 3 support? Just ask to be transferred?

E75

join:2003-06-05
New York, NY
reply to Packeteers

Re: DOCSIS 3.1 in the works

I've been with RR/TWC for over 10 years and I never upgraded my RR service so I have standard service.
I'm finally considering buying my own modem and you guys' posts made me think I will be OK with SB5101U at least for now.
I don't play online games and don't watch much videos online.
In my case, 6141 doesn't seem necessary for now.
If I buy SB5101U, it costs me about same as 1 year rental fee.

Am I misunderstanding something?


Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Time Warner Cable
reply to sludgehound
it's not that docsis 3.1 modems will be backward compatible with 3.0, rather that cable companies will support both channel types until enough of their system is changed over to 3.1 for them to retire 3.0 but this may take several years to happen, so you are safe buying that 3.0 modem but you won't be able to simply bios flash update it once it's channel support is suspended on your cable network many years from now. even though the industry claims they will try to make the transition faster then 2.0 to 3.0, there really is no killer application that warrants so much bandwidth per end user, and if that fact takes the profit incentive out of this 3.1 transition, the actual phase out of 3.0 may take far longer than the actual logistics of doing it would suggest.

sludgehound

join:2007-03-12
New York, NY
reply to shawnunder7
hmm DOCSIS 3.1 article at DSL here today suggests user will need new modem. Talking gig speeds, backward to 3.0 but now looks better to lease for year or two & have TW pay for new modem? W/o any flash upgrade of 3.0 that changed my equation of buying a brick.

patt2k

join:2009-01-16
kudos:1
reply to shawnunder7

Re: [TWC] New Modem Lease Fee NYC

-remove please

Fleeced

join:2012-10-06
kudos:2
reply to davepix
Originally Customer modems had to be added by another department other than Tier 3. This probably changed due to the volume of customer modem's being added. So getting to Tier 3 is now the fastest way.


davepix

@rr.com
reply to shawnunder7
I bought a SB5101 on Amazon for about $49, the cost of a year of the lease.

Think of it this way, I'll use it for at least a year and TWC will have a pile of used old modems. I called them to request they drop the fee considering the modem in my apt is now a year old and they didn't budge. Now they can have the old one. Not the most environmentally responsible option but it's a protest vote.

TWC, I'll drop you in a heartbeat considering your lack of customer loyalty.

jeblis

join:2012-10-08
Austin, TX
reply to leno
Apparently they're getting this down. Called the main support number, she immediately took my mac address, called someone, checked that it was online, had me check it. 10 minutes and done. (thanks NY guinea pigs!)

Also the new sb6141 modem is great. No more stutters/surges when downloading things. I don't see the boosts up to 30 but I get the consistent 15 I'm paying for. Pings/latency seems a lot better.

leno

join:2004-04-02
Astoria, NY
reply to Thinkdiff
Don't wait 2~3 days. just call the level 3 number on page 1. It only took me 10mins to complete the process.


Thinkdiff
Premium,MVM
join:2001-08-07
Bronx, NY
kudos:11
reply to anons22
You have to call TWC to activate it. They'll take down the MAC address of the modem and tell you it'll be activated with 2-3 days. When the activation takes place, your old modem will be deactivated and your new one will be activated. Both will not be active at the same time (unless the tech screws up and leaves both on the account).
--
University of Southern California - Fight On!


anons22

@rr.com
reply to Packeteers
how do you activate a new modem?

can i activate the new modem while the running the other one?

my current modem is running through a splitter so i don't see why the new modem won't work on the other end of the split


Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Time Warner Cable

4 edits
reply to leno
said by leno:

did any one get their modem deposit back after installing your own modem?

does anyone have an answer for this? i'll have to dig up my first bill - i remember paying some sort of installation charge, but i'm not sure if i paid anything attributed to getting my first modem from TWC last year.

BTW did anyone with the lease charge on their bill also get a sales tax charge? i see a $1.27 "partial one week charge" and .11 sales tax on my bill - first time they did this. i'll wait till next month to see if they reverse this 1.27+.11 charge before i call to inquire about it. good thing i bought a modem - now i see it may save me $4 and the annoying sales tax as well. now you see why nobody from government is complaining on our behalf - as long as they get their cut of the action
Expand your moderator at work

patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS
reply to Straphanger

Re: [TWC] New Modem Lease Fee NYC

said by Straphanger:

On hold for 15 mins but a person finally answered the line. Told me that they see my modem return in the system and that I was automatically credited the $4.30 I was charged for the modem fee+tax. I can go ahead and just pay my usual amount ($61.90 for Turbo). Bills were probably just pre-printed ahead of my modem return.

Now that's been taken care of. Now I have to go deal with TWC's crappy signal strength.

Can't believie you are paying 61$ for Turbo when I was with TWC I was paying 59$ for 50/5

leno

join:2004-04-02
Astoria, NY
reply to shawnunder7
did any one get their modem deposit back after installing your own modem?


Straphanger
Express is Back
Premium,Mod
join:2001-12-08
Whitestone, NY
kudos:2
reply to Straphanger
On hold for 15 mins but a person finally answered the line. Told me that they see my modem return in the system and that I was automatically credited the $4.30 I was charged for the modem fee+tax. I can go ahead and just pay my usual amount ($61.90 for Turbo). Bills were probably just pre-printed ahead of my modem return.

Now that's been taken care of. Now I have to go deal with TWC's crappy signal strength.
--
Please use all available doors...you have 33 to choose from.


Straphanger
Express is Back
Premium,Mod
join:2001-12-08
Whitestone, NY
kudos:2

1 edit
reply to Packeteers
I'm just going to call anyways because they're also giving me hell with erratic signal strength. TWC has really been a thorn in my side for the past few weeks after 10 years of relative peace (other than a couple modem exchanges).

Edit: Calling now and TWC service is laughable. First I got All Circuits Busy for the first few tries. Now I'm on hold with no music. A voice comes on every 3 mins telling me to remain on hold or leave a message.

--
Please use all available doors...you have 33 to choose from.


Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Time Warner Cable
reply to Straphanger
wow... my billing period starts on oct'15 so i hope my bill has no surprises. my guess is if you simply pay the normal and ignore the $4 extra they'll just reverse it out on the next bill whether you call or not - but i'll be curious to hear what they say about this when you call - i probably won't call if i see the charge just to observe if they auto reverse it next month. if not i have the return receipt so either way they'll have to reverse it eventually. damn, it must suck to work at TWC this month... first they get an earful about the returns, now about the billing, these TWC executives really set us all up for a miserable month.


Straphanger
Express is Back
Premium,Mod
join:2001-12-08
Whitestone, NY
kudos:2
reply to shawnunder7
I just got my bill in the mail today...low and behold, they charged me the modem lease fee plus sales tax! The period is for 10/08 to 11/07, even though I returned it on 10/6. Going to call TWC to give them a piece of my mind.

Watch out in your next bill. TWC will try sneaking it on you for this month.
--
Please use all available doors...you have 33 to choose from.


EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:10

1 edit
reply to Jabbu
N.M.


isabella

@rr.com
reply to Stacy
I am a senior living on a fixed income,,what is this new fee about..
corporations making more money and forgetting about us little guys... I am very seriously thinking of leaving twc maybe more of us should complain or just plain leave..
hl siny