jeblis
join:2012-10-08
Austin, TX | reply to leno
Re: [TWC] New Modem Lease Fee NYC Apparently they're getting this down. Called the main support number, she immediately took my mac address, called someone, checked that it was online, had me check it. 10 minutes and done. (thanks NY guinea pigs!)
Also the new sb6141 modem is great. No more stutters/surges when downloading things. I don't see the boosts up to 30 but I get the consistent 15 I'm paying for. Pings/latency seems a lot better. |
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| reply to shawnunder7
I bought a SB5101 on Amazon for about $49, the cost of a year of the lease.
Think of it this way, I'll use it for at least a year and TWC will have a pile of used old modems. I called them to request they drop the fee considering the modem in my apt is now a year old and they didn't budge. Now they can have the old one. Not the most environmentally responsible option but it's a protest vote.
TWC, I'll drop you in a heartbeat considering your lack of customer loyalty. |
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| Originally Customer modems had to be added by another department other than Tier 3. This probably changed due to the volume of customer modem's being added. So getting to Tier 3 is now the fastest way. |
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| reply to shawnunder7
-remove please |
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| reply to shawnunder7
Re: DOCSIS 3.1 in the works hmm DOCSIS 3.1 article at DSL here today suggests user will need new modem. Talking gig speeds, backward to 3.0 but now looks better to lease for year or two & have TW pay for new modem? W/o any flash upgrade of 3.0 that changed my equation of buying a brick. |
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 PacketeersPremium
join:2005-06-18
Forest Hills, NY
kudos:1
 ·Time Warner Cable
 ·Verizon Online DSL
| it's not that docsis 3.1 modems will be backward compatible with 3.0, rather that cable companies will support both channel types until enough of their system is changed over to 3.1 for them to retire 3.0 but this may take several years to happen, so you are safe buying that 3.0 modem but you won't be able to simply bios flash update it once it's channel support is suspended on your cable network many years from now. even though the industry claims they will try to make the transition faster then 2.0 to 3.0, there really is no killer application that warrants so much bandwidth per end user, and if that fact takes the profit incentive out of this 3.1 transition, the actual phase out of 3.0 may take far longer than the actual logistics of doing it would suggest. |
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E75
join:2003-06-05
New York, NY | I've been with RR/TWC for over 10 years and I never upgraded my RR service so I have standard service.
I'm finally considering buying my own modem and you guys' posts made me think I will be OK with SB5101U at least for now.
I don't play online games and don't watch much videos online.
In my case, 6141 doesn't seem necessary for now.
If I buy SB5101U, it costs me about same as 1 year rental fee.
Am I misunderstanding something? |
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| reply to Fleeced
Re: [TWC] New Modem Lease Fee NYC How does one go to Tier 3 support? Just ask to be transferred? |
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| Depends on the market. PRetty sure someone posted a direct number to Tier 3 for NYC on the first page.
@E75 You'll be fine as long as standard doesn't go above 30 down. |
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E75
join:2003-06-05
New York, NY | Thank you, jmruss.
Bucolic, someone posted Tier 3 direct number is
866-506-0218. |
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Reviews:
 ·Verizon FiOS
 ·AT&T Wireless Br..
| said by E75:Thank you, jmruss.
Bucolic, someone posted Tier 3 direct number is
866-506-0218.
Yes that was me :P its also in here
»[TWC] TWC New York Modem Activation |
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| reply to shawnunder7
Re: [TWC] New Modem Lease Fee NYC - Gripe, buy new or rent. Hmmmm $3.95 a month rental for a $135.00 modem (extreme)? If I bought it, it would take 33 months for me to cover my purchase in what I save from TWC. The warranty is for only a year. If it dies after 12 months, I'll have to buy a new $135.00 modem (adding another 33 months). In 33 months, most definitely a newer, faster version will be available. If I decide to upgrade the service to ultimate or downgrade to a slower cheaper service plan, the modem I bought will not work.
I have the new TWC installed SBG6580 modem at my house. $3.95 a month gets me a new modem, service if I have issues, replacement if it craps out and allows me to upgrade/downgrade the service if I choose to. The service also provides newer equipment when it becomes available.
You decide what you want to do. I'll stay with the rental. |
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| We will decide when you are not anon anymore.  |
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 kilrathi
join:2005-04-22
Rockaway Park, NY
·Time Warner Cable
| reply to shawnunder7
Re: [TWC] New Modem Lease Fee NYC I just hope sandy storm doesnt destroy too much above ground tw infastructure today because after nearly a year tw finally found issues and fixed them with their wiring around rockaways in queens. And now this sandy storm is gonna possibly wreck all that  |
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| reply to hottboiinnc
NE Ohio (at least) definitely does allow more than one modem. My parents have been using an SB5101 or 5100 for internet, plus the separate eMTA from TWC for phone (they are in totally different locations in the house). |
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 ex15
join:2000-11-30
Santa Clarita, CA | reply to JimMcCoy
I have the 50/5 and uses the SB6121, found for $59.00 dollars on amazon, the main difference between the SB6141 is 8 bounded channels verse the 4 bonded. TW only uses 4 bonded channels. |
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PacketeersPremium
join:2005-06-18
Forest Hills, NY
kudos:1 Reviews:
·Time Warner Cable
·Verizon Online DSL
| the 6121 was not on the approved list here in nyc which is why many were stuck getting the more expensive one. it's likely the number of channels varies by regional system, and is not a nationwide limit on twc which has to compete with Verizon FiOS here in the northeast. |
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ex15
join:2000-11-30
Santa Clarita, CA | Same here on the west cost the SB6162 is not on the approved list but TW still will activate it and support it, I just called and gave them my new MAC address and it was activated with in 5 mins. Thought this might help |
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PacketeersPremium
join:2005-06-18
Forest Hills, NY
kudos:1 Reviews:
·Time Warner Cable
·Verizon Online DSL
| yes, we've heard several anecdotes of not listed modems getting activated anyway - kinda sucks that TWCable doesn't just publish the whole list, but my cynical guess is Motorola paid them not to so they could move the most profitable and most channel stocked inventory. |
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| reply to shawnunder7
Is there a list of "budget" modems that will work with my Roadrunner service? I don't need wireless, don't use Cable TV, don't use their phone servers... Looking for something I can pick up from Amazon or whatever. I've heard people mention $20-$30 modems that work fine but don't know if there's any downside to that. Just don't want to waste time ordering something that ends up not working. |
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