US Cable Support > Time Warner Internet Services > [TWC] New Modem Lease Fee NYC

reply to bluepoint

Re: [TWC] New Modem Lease Fee NYC

reply to bluepoint
Totally agree, Do not even think of buying anything other than a D3 modem. Things are moving real quick.

Hob

reply to quatrix

reply to Straphanger
This is my question too. When I was looking at the approved devices list at the indicated website, I was asked if I wanted to chat with a csr. The online rep I talked to stated that her information is that Turbo should work with Docsis 2 modems (which I am assuming is true since no one has offfered me a docsis 3 modem and I have been using turbo for years now). So why do I need a docsis 3 modem? I am really considering RCN now as I am already paying $62/month just for 20/2 internet service. RCN is advertising 50/6 for $50 this year, 60 next and 70 in year 3. The only problem is getting my wife switched out from the TWC email system. I live in Astoria and fios isn't here and probably won't be here to the very last date required by their contract (if they ever do get here).

" So why do I need a docsis 3 modem? "

My belief this would be to cover any future upgrade. If TWC upped the speed of Turbo to something that required a D3 modem we would see complaints in here from someone who just bought a D2 modem and now its been superseded by D3.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

reply to hobgoblin
That's exactly what i am going to get Btw, does anyone know is DirecTV is any good? I am planning to double play the phone and internet, and moving somewhere else for TV, since that takes a big chunk of my bill due to boxes. My only option is satellite or cable.

reply to hobgoblin
Ohio is a totally different TWC as far as TWC Inc is considered. in Ohio TWC actually is TWC, LLC, in other areas they are TWC, Inc. Not sure why the difference except that in Ohio all of the service areas are totally different with their own policies and such.

The ones that have DP and want a wireless solution, just got a Netgear wireless router that was connected to the DP. That was before the all in one modem/EMTA,etc. But new customers get an all in one modem with router. The EMTAs are still MOT with no battery for the most part and a netgear router for wireless home.

Ohio is still one of the last areas that still uses Canada for National Help and one of the few years that will patch you through to tier 3 without a ticket.

The main problem with TWC, INC/LLC is that each area operates as their own company and does as they wish. I never really got that and I know a long time ago they were to be done away with and only would be TWC East and TWC West but that never happened. I think it would make more sense that they would take the Comcast, Charter, etc approach and just merge everyone into ONE company with ONE policy for everything which would make EVERYTHING a whole lot easier.

BTW: Mid Ohio and NEOH/WPA still has stated they are not charging a modem fee as they compete against WOW, and AT&T who charge these fees. (NEOH and Mid-Ohio also has a HUGE amount of areas that was once Adelphia- and still operates under Adelphia policies).

reply to shawnunder7
MTA / EMTA used for solely phone do not incur the $3.95 fee.

Considering that TWC has not charged for the modem before, I'm curious about why the uproar to the 3.95 charge.
Given that (1) that equates to 0.13 cents per day and (2) if it breaks, you don't need to pay for a new one (given that its a rental).

I know times are tough, but some perspective is in order, I think.

reply to shawnunder7
Got my card in the mail yesterday. FIOS has just lit up my apartment complex but unfortunately I am in one of about 30 apartments that Vz hasn't been able to get the fiber to yet. I am really going to push now as I am fed up with TW. The price is decent but the TV service has been much less than stellar.

reply to bluepoint
TV increases are different than HSI. HSI normally NEVER goes up. 2 years ago it did almost across the board but I have not seen TWC raise rates on HSI since then. And at that time they did it on both TWC and HSI.

And as for leasing the modem, what happens when your HSI does NOT work and TWC REFUSES to support you due to you are NOT using their modem? They will only support to the modem and they'll say we can see you, would you like a $50 truck roll?

And no choice, thats BS. You have a choice with RR HSI, you are free to switch to Elink.

reply to bluepoint
LOL I wish I was rich (I'm merely a graduate student) who's passingly good with numbers; however I understand that firms cannot absorb cost increases indefinitely.

And that's the thing. TWC may get a discount on those modems and reuse them, but the fact is they need to be replaced at some point. and when they're out spending their $$$$ on D3 modems, d3 combo modems, etc. They're NOT going to be able to do it for long.

And when it comes down to it, it is cheaper to rent the modem, when you can get a new one if your modem goes out, also you get support for it. You do not get that with a rented modem. Instead you get a $50 truck roll fee if they find out the problem was on your end and not theirs.

reply to shawnunder7
Hah the next day TWC Sent those postcards fios was avaliable at my location!

FiOS TV Prime HD
Showtime (bundle package)
FiOS QuantumSM Internet Speeds up to 50 Mbps/25 Mbps

84.99 + -5$ Coupon for 12 month. = 79.99$

+ 100 Visa Gift Card
+ showtime 12 months

VS I pay for internet ONLY 59.99$ (50/5) + the fee starting next month.

Verizon it is!

reply to JimMcCoy
When you see their net profit, you will be LOL.

reply to hottboiinnc

reply to hottboiinnc
I know that TWC is currently working on merging their billing systems for the entire east region.

As for modems, the east region will allow two modems (One MTA/Telephony and one HSI) in a house. They don't allow two HSI modems, which is where the confusion lies. Some areas used to, but it doesn't happen anymore.

So you can use TWC's Telephony modem and your own HSI modem. As for the lease fee, I know the Carolinas don't do the lease on telephony only modems. Only HSI. This may or may not change due to the regionalization.

edit: And think about it. Even with a 4.00 lease fee (Carolinas is 2.50), it would still take at least 2 years to equalize the upfront costs for a $100 modem.

reply to bluepoint
TWC updated their system within the last 5-10 years. Why do you think you have HSI using HFC. The previous system would NOT have been able to do that. And you want to talk about not updating their network. look at the phone companies. They do not and still have a network that was built back in the 60s and before. FiOS is a losing battle and even attempting to compare that is a moot compare because its not going to go anywhere.

And they can pass the expense on to you. Why shouldn't they? HSI does NOT go up only TV goes up. 2 different products and TV goes up due to programming and costs of those nice people to come out and hook it up. Well the cost of business goes up EVERY YEAR. And if you don't see it on your pay check; then you should take that up with your boss.

As for Elink it only uses the last mile on the TWC system. The rest is done by their own system. And TWC does the billing. There is a new ISP coming out to TWC that is national that will do their own billing and support- unlike Elink. But at least Elink does NOT cap, nor do they charge you a modem fee. So instead of complaining about not having any choices you do. You just want to poke holes into the options.

reply to Gothmog1065
That has been going on for a LONG time and still basically nothing changed. The only thing the combined billing systems will do is keep people from moving from NEO/WPA to Cinci and getting service when they owe NEO-WPA money. It still doesn't correct the issues of the left doesn't know what the right hand is doing. And TWC will never know what it is doing. by getting rid of the regions and going to 1 region for prices and policy and upgrades TWC would be better off.

And in that 2 years, you could have a new modem by TWC for DOC 4 or 3.1 coming out. Owning your modem will NOT permit you to change that frequent as renting.

Its not as simple as walking in a getting a Docsis 3.0 modem. At least when i tried in Queens Center mall, they said that my service wasn't Docsis 3.0, and if I wanted it, I would have to upgrade to faster service. All these fees are ridiculous. I'm running near $200 for triple play. Its about time people start to switch to whatever else, its just the fact that they know most of us in NYC have no other option than them and DSL.