said by boondockEVDO:
Does anyone here have any information regarding the debug screen? Any specific information such as what fields are important / what the fields mean? I tried to cross reference with the sprint one but it seems some of the values don't look right despite having similar labels.
Should be the same as all CDMA providers (sprint, verizon, us cellular, metropcs etc)... CDMA
Also, does anyone know of a higher level tech support and how to access it? I tried to go through with the main B2G VM support number but they always tell me to do the obvious things like unplugging it or moving locations. Any specific information requests are usually met with long wait times to "verify that information" or I put on hold then hung up on. Tired of wasting my time, hoping an alternative number is available.
But they can take a payment with a quickness
I consider Virgin Mobile self serve. The only way to get a sprint problem fixed on virgin mobile that I have found is to have someone with a sprint contract call and complain about the issue. In theory VM should be able to enter trouble reports just like sprint can.. but I have yet to see it happen... but to be fair I quit calling their support years ago.
Lastly, any idea how to get our MSL codes? I asked tech support and got hung up on once, the second time I was denied because "Customers are not allowed to have that information" -- I don't understand why I am not allowed to look at my DATA screen to get details, is there anything I am missing here?
Is an MSL code just compromised of only numbers?
Does anyone know if the client sends a flag to VM if an invalid MSL number is entered?
I have never gotten one from them... the old MSL for the phones ages ago (it was the same MSL for all virgin mobile devices) was VIRGIN (847446). MSL codes are always numbers and are usually 6 digits and are unique to your ESN/MEID. Since Virgin mobile accounts are all programmed over the air these days there is little to gain from the msl code... and if you get in and goof it up... good luck getting them to fix it... just go buy another device
I have never seen a CDMA device report back failed MSL attempts (who knows with iphones and android devices however).
The sprint field service code is usually: 040793