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dex1d

@telus.com

Anyone else having connection problems atm?

Here's my tracert. Trying to load anything takes very long and sometimes takes multiple attempts before the page loads as it would often error out.

1 1 ms 1 ms 1 ms my.router [192.168.
2 * * * Request timed out.
3 20 ms 11 ms 11 ms 66.185.91.73
4 11 ms 11 ms 11 ms 69.63.253.182
5 13 ms 14 ms 19 ms 69.63.250.93
6 33 ms 22 ms 32 ms 10.183.218.132
7 100 ms 37 ms 23 ms 10.183.253.133
8 89 ms 32 ms 36 ms 96.1.223.169
9 108 ms 40 ms 39 ms 75.154.223.174
0 85 ms 48 ms 49 ms 72.14.210.203
1 112 ms 50 ms 45 ms 209.85.254.128
2 114 ms 59 ms 60 ms 209.85.248.222
3 127 ms 52 ms 51 ms 72.14.236.148
4 195 ms 67 ms 61 ms 209.85.241.222
5 60 ms 77 ms 77 ms 216.239.48.157
6 * * * Request timed out.
7 131 ms 68 ms 71 ms ve-in-f94.1e100.net

Anyone else getting these issues?


thepitcher

join:2002-07-01
Mississauga, ON

Yes, my connection is so poor right now, it takes several refreshes to load a page.



Ian
Premium
join:2002-06-18
ON
kudos:3
reply to dex1d

I think it's Rogers flaky DNS servers.

I changed to Google public DNS. 8.8.8.8 and 8.8.4.4



avernar

join:2002-05-23
Mississauga, ON
reply to dex1d

Same here. Rogers' DNS server to blame.



lonon

@rogers.com
reply to dex1d

Not a networking expert, but I think it's their DNS server. I switched to 8.8.8.8, google's DNS, and things seem fine now.

This is rogers, right? It says your ISP is telus



nutellaface

@rogers.com
reply to Ian

Having internet issues and LTE issues on my iphone so something is up with their network.


scorpido
Premium
join:2009-11-02
New Hamburg, ON
kudos:1

Rogers DNS gone to crap in New Hamburg, Ont. Had to switch to internal servers.



lonon

@rogers.com
reply to lonon

Looks like others have concluded the same thing. I think I'm going to ditch Rogers' DNS. I've had connection problems in the past, but couldn't pinpoint them since I've also been constantly changing firmware.



dex1d

@rogers.com
reply to lonon

Page loads were pathetically slow, was tethering with phone. And yup, switching DNS solved the problem.



Appreciate

@rogers.com
reply to Ian

Nice tip! Worked a treat.


thepitcher

join:2002-07-01
Mississauga, ON
reply to dex1d

DNS switching worked great for me too. Easy to do.


MichelR

join:2011-07-03
Ottawa, ON
reply to dex1d

I haven't noticed anything out of the ordinary since early this week when I lost my connection for a few minutes.


Trentelshark

join:2002-12-11
London, ON
kudos:1
Reviews:
·VMedia
reply to dex1d

It's complete trash in London right now (North). ping timesa re fine, page loads not so much so I suspect you are all on the right track. It's been inconsistent all week speed wise (ping times in games from 24ms up to 400ms) but not it is outright ruined. I'll try it again in a few hours, this page took almost 5 minutes to load :O!


gollumbird
Premium
join:2005-12-18
Brampton, ON
reply to dex1d

Rogers DNS is failing. Google 8.8.8.8 and 8.8.4.4 works like a charm.


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to dex1d

There is a fibre cut in Toronto that is affecting internet connectivity for some cable users and the majority of wireless customers.



dtex

@rogers.com
reply to thepitcher

how do you switch DNS? i'm new to this stuff



MikeH

@rogers.com
reply to MichelR

Yes, but for me it seems like a combination of DNS plus other issues. I was occasionally connecting to some sites (but not most) via Rogers DNS. Switching to Google seems to work better but it still slow loading pages (although at least it can now find them).



anon

@rogers.com
reply to dex1d

Tracing route to dns.rnc.net.cable.rogers.com [64.71.255.198]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 12 ms 11 ms 11 ms 24.156.158.237
4 10 ms 11 ms 11 ms 24.156.156.146
5 10 ms 11 ms 11 ms 69.63.250.230
6 12 ms 10 ms 11 ms 66.185.82.206
7 * 15 ms 15 ms dns.rnc.net.cable.rogers.com [64.71.255.198]

Trace complete.

DNS servers are barley reachable....... Use external such as google for now



Nutellaface

@rogers.com
reply to gollumbird

Like others have said, switching to Google DNS seems to work great. My phone data on the other hand is messed up too. Tried to call rogers and they are even having issues with their support centre. Must be getting flooded with calls!



luis

@rogers.com
reply to dex1d

Yes, I am also having problem with rogers internet, I think is a DNS problem because some sites works like google, and other dont


dcorreia

join:2003-08-08
Mississauga, ON
reply to dex1d

I think it's a bigger issue than DNS. A friend of my has Rogers Internet and had her do a traceroute to one of my servers and it seems to die between Rogers and Cogent.



Anonymus

@rogers.com
reply to yyzlhr

Fibre cut is in Mississauga area



elitefx

join:2011-02-14
London, ON
kudos:2

1 edit

Well, why don't RIM oops Rogers just reroute around the affected lines? Surely Rogers can't be that incompetent that they let half of Ontario go down.

Who's running the tech show at Rogers? Bozo the clown??

The first thing you would build into a network is a backup system..........

Where's all these "Network upgrades" we get ripped off for yearly??



DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
kudos:2

1 recommendation

reply to dex1d

Rogers is having a serious outage.
--
Need-based health care not greed-based health care.



Stanislav

@rogers.com
reply to dex1d

Change your DNS to Google DNS and the issue will be is resolved. Now stop whining people and get to work!



KBBuzz

@bmo.com

I am likely only one who doesn't know how to do that (change DNS to Google). any chance you might help?



Anonymus

@rogers.com
reply to dex1d

Brampton: internet for me is stop and go loads and then stops loading....1888 rogers1 also says number cannot be reached as well sometimes busy tone....craptastic weekend


JAC70

join:2008-10-20
canada
reply to dex1d

Sure, change to Google DNS and let them track ALL your internet activity. Or, you could choose the fastest DNS servers.

»www.grc.com/dns/benchmark.htm



Anon

@rogers.com
reply to dex1d

Techs are en route to fix the issue. Hold times for Rogers are over 2 hours. So dont bother calling in.



anon

@rogers.com
reply to Anonymus

If this is helpful in any way: I logged into my modem, chose the "Wireless" options and changed the DNS server numbers (either to 8.8.8.8 or one of those listed on the website JAC70 linked above)