Topic 'Re: Anyone else having connection problems atm?' in forum 'Rogers' - dslreports.com

Re: Anyone else having connection problems atm?

Sun, 30 Sep 2012 16:07:49 EDT

anon posted : I think it's more than DNS problem. I had all kind of problems from Rogers yesterday. Now I am in Hamilton with Bell Fibe 25 and the same thing happens. Some web sites never respond or take a long time to load. When I ping with the web site, the IP resolved right away, just didn't get a response. Some fiber somewhere got cut affecting both Rogers and Bell

Re: Anyone else having connection problems atm?

Sun, 30 Sep 2012 13:08:00 EDT

The Geezer posted : OpenDNS for me. It is very fast and filters out a lot of garbage. It also is quick to warn users off accidental navigation to dangerous web sites.

208.67.222.222
208.67.220.220
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Rogers (Ericcson) Rocket Hub, Apple Intel iMac, OSX 10.6

Re: Anyone else having connection problems atm?

Sun, 30 Sep 2012 10:24:51 EDT

Ian posted :

said by ranma006:

How do I change my DNS?

I am using a Cisco DPC3825 DOCSIS 3.0 Gateway router.. if that helps.

»developers.google.com/speed/publ···cs/using

Instructions apply to any DNS servers.

Changing the settings in your router depends on the the make and model. But basically if you change them in windows, the client doesn't use the router's settings for DNS. But the settings will be specific to the PC you changed the settings on, not anyone connected to your router/modem.

Even though the problem has apparently been fixed, probably not a bad idea to try it out and write down some alternate DNS server settings someplace.
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�Any claim that the root of a problem is simple should be treated the same as a claim that the root of a problem is Bigfoot. Simplicity and Bigfoot are found in the real world with about the same frequency.� � David Wong

Re: Anyone else having connection problems atm?

Sun, 30 Sep 2012 07:56:21 EDT

MichelR posted : RogersHelps on Twitter reported this around 9:30pm:

Internet issues some wireline / wireless customers were experiencing should now be resolved. We apologize for the inconvenience.

I was out for a few minutes just after 8pm yesterday. Only downtime I noticed but then again I wasn't connected all day...

Re: Anyone else having connection problems atm?

Sun, 30 Sep 2012 01:32:06 EDT

ranma006 posted : How do I change my DNS?

I am using a Cisco DPC3825 DOCSIS 3.0 Gateway router.. if that helps.

Re: Anyone else having connection problems atm?

Sun, 30 Sep 2012 00:18:44 EDT

jmck posted : there's over 50% packet loss between Cogent and Rogers right now because of the cut and lack of capacity. only way around it is to wait for them to fix the cut fiber so so capacity can be increased.

if you have access to a VPN provider or can tunnel your data through a route that doesn't go through Cogent, it should be a lot better.

edit: i read above mention of a cut, is this confirmed anywhere?

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 21:09:41 EDT

anon posted : If this is helpful in any way: I logged into my modem, chose the "Wireless" options and changed the DNS server numbers (either to 8.8.8.8 or one of those listed on the website JAC70 linked above)

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 21:09:19 EDT

anon posted : Techs are en route to fix the issue. Hold times for Rogers are over 2 hours. So dont bother calling in.

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 20:49:46 EDT

JAC70 posted : Sure, change to Google DNS and let them track ALL your internet activity. Or, you could choose the fastest DNS servers.

»www.grc.com/dns/benchmark.htm

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 20:29:52 EDT

anon posted : Brampton: internet for me is stop and go loads and then stops loading....1888 rogers1 also says number cannot be reached as well sometimes busy tone....craptastic weekend :mad:

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 20:21:04 EDT

anon posted : I am likely only one who doesn't know how to do that (change DNS to Google). any chance you might help?

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 20:06:32 EDT

anon posted : Change your DNS to Google DNS and the issue will be is resolved. Now stop whining people and get to work!

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 20:05:50 EDT

DKS posted : Rogers is having a serious outage.
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Need-based health care not greed-based health care.

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 19:43:37 EDT

elitefx posted : Well, why don't RIM oops Rogers just reroute around the affected lines? Surely Rogers can't be that incompetent that they let half of Ontario go down.

Who's running the tech show at Rogers? Bozo the clown??

The first thing you would build into a network is a backup system..........

Where's all these "Network upgrades" we get ripped off for yearly??

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 19:33:12 EDT

anon posted : Fibre cut is in Mississauga area

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 19:32:39 EDT

dcorreia posted : I think it's a bigger issue than DNS. A friend of my has Rogers Internet and had her do a traceroute to one of my servers and it seems to die between Rogers and Cogent.

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 19:30:22 EDT

anon posted : Yes, I am also having problem with rogers internet, I think is a DNS problem because some sites works like google, and other dont

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 19:30:15 EDT

anon posted : Like others have said, switching to Google DNS seems to work great. My phone data on the other hand is messed up too. Tried to call rogers and they are even having issues with their support centre. Must be getting flooded with calls!

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 19:30:10 EDT

anon posted : Tracing route to dns.rnc.net.cable.rogers.com [64.71.255.198]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 12 ms 11 ms 11 ms 24.156.158.237
4 10 ms 11 ms 11 ms 24.156.156.146
5 10 ms 11 ms 11 ms 69.63.250.230
6 12 ms 10 ms 11 ms 66.185.82.206
7 * 15 ms 15 ms dns.rnc.net.cable.rogers.com [64.71.255.198]

Trace complete.

DNS servers are barley reachable....... Use external such as google for now

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 19:30:07 EDT

anon posted : Yes, but for me it seems like a combination of DNS plus other issues. I was occasionally connecting to some sites (but not most) via Rogers DNS. Switching to Google seems to work better but it still slow loading pages (although at least it can now find them).

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 19:30:00 EDT

anon posted : how do you switch DNS? i'm new to this stuff

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 19:24:34 EDT

yyzlhr posted : There is a fibre cut in Toronto that is affecting internet connectivity for some cable users and the majority of wireless customers.

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 19:23:07 EDT

gollumbird posted : Rogers DNS is failing. Google 8.8.8.8 and 8.8.4.4 works like a charm.

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 19:12:53 EDT

Trentelshark posted : It's complete trash in London right now (North). ping timesa re fine, page loads not so much so I suspect you are all on the right track. It's been inconsistent all week speed wise (ping times in games from 24ms up to 400ms) but not it is outright ruined. I'll try it again in a few hours, this page took almost 5 minutes to load :O!

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 18:31:43 EDT

MichelR posted : I haven't noticed anything out of the ordinary since early this week when I lost my connection for a few minutes.

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 18:30:28 EDT

thepitcher posted : DNS switching worked great for me too. Easy to do.

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 18:28:34 EDT

anon posted : Nice tip! Worked a treat.

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 18:26:07 EDT

anon posted : Page loads were pathetically slow, was tethering with phone. And yup, switching DNS solved the problem.

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 18:20:13 EDT

anon posted : Looks like others have concluded the same thing. I think I'm going to ditch Rogers' DNS. I've had connection problems in the past, but couldn't pinpoint them since I've also been constantly changing firmware.

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 18:17:59 EDT

scorpido posted : Rogers DNS gone to crap in New Hamburg, Ont. Had to switch to internal servers.

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 18:15:53 EDT

anon posted : Having internet issues and LTE issues on my iphone so something is up with their network.

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 18:15:19 EDT

anon posted : Not a networking expert, but I think it's their DNS server. I switched to 8.8.8.8, google's DNS, and things seem fine now.

This is rogers, right? It says your ISP is telus

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 18:15:01 EDT

avernar posted : Same here. Rogers' DNS server to blame.

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 18:11:07 EDT

Ian posted : I think it's Rogers flaky DNS servers.

I changed to Google public DNS. 8.8.8.8 and 8.8.4.4

Re: Anyone else having connection problems atm?

Sat, 29 Sep 2012 18:08:30 EDT

thepitcher posted : Yes, my connection is so poor right now, it takes several refreshes to load a page.

Anyone else having connection problems atm?

Sat, 29 Sep 2012 17:53:44 EDT

anon posted : Here's my tracert. Trying to load anything takes very long and sometimes takes multiple attempts before the page loads as it would often error out.

1 1 ms 1 ms 1 ms my.router [192.168.
2 * * * Request timed out.
3 20 ms 11 ms 11 ms 66.185.91.73
4 11 ms 11 ms 11 ms 69.63.253.182
5 13 ms 14 ms 19 ms 69.63.250.93
6 33 ms 22 ms 32 ms 10.183.218.132
7 100 ms 37 ms 23 ms 10.183.253.133
8 89 ms 32 ms 36 ms 96.1.223.169
9 108 ms 40 ms 39 ms 75.154.223.174
0 85 ms 48 ms 49 ms 72.14.210.203
1 112 ms 50 ms 45 ms 209.85.254.128
2 114 ms 59 ms 60 ms 209.85.248.222
3 127 ms 52 ms 51 ms 72.14.236.148
4 195 ms 67 ms 61 ms 209.85.241.222
5 60 ms 77 ms 77 ms 216.239.48.157
6 * * * Request timed out.
7 131 ms 68 ms 71 ms ve-in-f94.1e100.net

Anyone else getting these issues?