[Internet] Help! My BH Earthlink service was better than Lighten
Please forgive my ignorance but I'm basically an I want it to work and I dont care how it does -kind of guy. What I know is that I had the Bright House EarthLink service for years. This spring I finally bit the bullet and switched to Road Runner Lightening. Big difference huh? No way! The technician (generous term) installed a Ubee DDW3611 modem; went to the speed test site, and showed me I was getting incredible speed; provided me with no information not even my new R.R. email address and left. Before he reached the stop sign at the corner I was disappointed. THIS couldnt be what I was now paying big bucks for. No noticeable difference at all, in fact, poorer performance than I had before. I was now waiting for simple YouTube videos to load. A day or so later I called Bright House to complain and they checked things from their end and told me I am getting speed as advertised. There were no changes to my system other than the new connection.
SOMETHING is obviously wrong. Help. What could it be? Kaspersky? Firewall?
Saint Petersburg, FL
Re: [Internet] Help! My BH Earthlink service was better than Lig
Please open a direct forums thread so I can take a look and yes it could be your firewall...turn it off, you don't need it, you are behind a router and nothing is getting in unless you let it in.