Please forgive my ignorance but I'm basically an I want it to work and I dont care how it does -kind of guy. What I know is that I had the Bright House EarthLink service for years. This spring I finally bit the bullet and switched to Road Runner Lightening. Big difference huh? No way! The technician (generous term) installed a Ubee DDW3611 modem; went to the speed test site, and showed me I was getting incredible speed; provided me with no information not even my new R.R. email address and left. Before he reached the stop sign at the corner I was disappointed. THIS couldnt be what I was now paying big bucks for. No noticeable difference at all, in fact, poorer performance than I had before. I was now waiting for simple YouTube videos to load. A day or so later I called Bright House to complain and they checked things from their end and told me I am getting speed as advertised. There were no changes to my system other than the new connection.
SOMETHING is obviously wrong. Help. What could it be? Kaspersky? Firewall?